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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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My apartment complex will not accept my documents and I have tried reaching out more than once and I either get disconnected or the responses take too long and the chat times out on me.
Was able to get my documents fast and easy. Had to get additional docs for my second dog and it was seamless :)
It's glad to hear of your amazing experience with our services. We are also delighted to be of assistance to you and your ESA, thank you for trusting us!
It is always our pleasure to provide efficient and excellent service. Thank you for trusting Support Pets.
It was very easy I have had a support dog before and he passed away
We are so happy to hear that Support Pets could greatly serve you, it is our goal to fulfill your dream reality of having a meaningful life with your ESA. Thank you for trusting our company with your ESA needs.
Everyone was helpful and resolved my issue with getting my documentation
It is our pleasure to be of assistance. Your satisfaction with our services is what keeps us moving forward!
It was easy and nice to complete just with you got more stuff for the price. Some places you get like a vest or I'd card
Thank you for your feedback! Your support is greatly appreciated.
Need my pups with me makes life worth it.love my experience with them.They helped me last year just when I needed. Will stick with support pet for the duration.
Thank you for trusting our company with your ESA needs.
I ordered a vest. It's too small. I need a size larger. I asked for the address to try re to return the vest, and the answer was hidden behind a pop-up ad. So I need the address to return the vest for exchange.
Thank you for choosing Support Pets and for providing feedback on our website! Please feel free to contact our customer service if you have any questions.
Just the idea and not having my Nena next to me was making me feel so sad that I was not losing my faith... and ESA Came through for me and my Nena...
Thank you
We are delighted to be of assistance to you and your ESA, thank you for trusting us!
They ate quick & cover what they say they will. If you have any issues t
Hey are prompt at getting back to you.
Thank you so much!
I am very happy that my sweet cookie is now allowed to travel with me and live with me
We are glad that you are happy with our services! Your satisfaction with our services is what keeps us moving forward!
My documents were pretty delayed, by 1+ weeks. I had to send several emails to get the documents sent. There was a lot of passing the buck around. Ultimately I got the docs which I appreciated (since I paid for them), but it was sort of a hassle.
There were no unexpected downsides. Everything was quick and easy. I received my package within the given time frame
Thank you! Your satisfaction with our services is what keeps us moving forward!
I had an excellent experience. Thank you for providing me with my documents in a timely manner.
We're glad to hear of your excellent experience with our services.
The only problem I have is that my vest is too small for my chihuahua. I had sent an email to exchange the size for SMALL not XX-SMALL. But i have not received it yet.
Thank you for sharing your experience with us! We're delighted to hear that the process went smoothly for you. Thank you for being supportive!
I was so happy to find a company to help me get a letter for ESA for my two puppies. They are in what I got them for. Really good money spent and the quality of the documents. The customer service team were great too! Totally recommend.
We are glad that you have a great experience with our services. Thank you for your support, and for trusting our company with your ESA needs!
My dogs vest was too small so I sent it back for a new one; I'm still waiting and it has been more than a month.
I now have peace of mind knowing my dogs are going to be able to be there for me when I need them
Nothing can be more comforting than being with our ESA, it is our goal to fulfill your dream of having a meaningful life with your ESA, and we are glad that we can be of assistance, thank you for your trust!
Very professional and on time, I am so satisfied my Abby loves it, I think, support pets for all they have done I would do it again.
Thank you so much for your kindness and for trusting our company with your ESA needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for choosing Support Pets and for providing feedback on our website! Please feel free to contact our customer service if you have any questions.