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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,524
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,255 reviews

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Texas
1 review
0 helpful votes
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Life savers
December 1, 2023

I love my dog moo moo and recently had to move out of town. The apartment I selected does not allow large dogs. However support pets assisted with making him a support animal. Which he is he been my side kick for 10 years and he is my best friend.

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're glad to hear that our team was able to assist you effectively. Thank you for trusting our company with your ESA needs!

Iowa
1 review
0 helpful votes
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Best investment yet!
December 1, 2023

Very informative on approval guidelines, where my pet can go, quick response and approval and the process was extremely easy!

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're pleased to hear that you consider our product or service to be a valuable investment. Your satisfaction is important to us, we are looking forward to a longer partnership with you.

Minnesota
1 review
0 helpful votes
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I'm thankful for support pets! They came through when I had an emergency and needed documents for my Roxy. The transaction was easy and I had access to customer service when I needed it

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're glad to hear that Support Pets was able to assist you in an emergency situation.

Ohio
1 review
0 helpful votes
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Easy process
December 1, 2023

This was such an easy process! I did call customer service with a few questions and they were very helpful!

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are happy to know you weren't inconvenienced by our application process, thank you for trusting Support Pets for your ESA needs.

Minnesota
1 review
0 helpful votes
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So quick and efficient
December 1, 2023

I am so happy with how easy and fast this process was. Thank you!

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your time is valuable to us that's why we aim for a hassle-free application process!

California
1 review
0 helpful votes
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Easy
December 1, 2023

It was a super easy process if you have any questions there super sweet team are there to answer your questions

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your convenience matters to us, that's why we aim for a fast and easy application process.

Georgia
1 review
0 helpful votes
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Easy
December 1, 2023

Easy application to use for what we needed in getting Emotional support animal care

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your positive feedback on our website, we hope you find it beneficial too.

Minnesota
1 review
0 helpful votes
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Super easy
December 1, 2023

Everything was so fast and replied quickly when I had some difficulty. Overall amazing.

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your convenience matters to us, that's why we aim for a fast and easy application process.

California
2 reviews
0 helpful votes
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Esa
December 1, 2023

Easy and super good. The process is quick and simple!

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're glad that you are satisfied with our services, thank you for making us part of your ESA needs.

Florida
1 review
0 helpful votes
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Very pleased!
December 1, 2023

Family is very happy because finally we can enjoyed all kind of activities with Luna

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your kindness! We greatly appreciate your positive comments about our response time.

Texas
1 review
0 helpful votes
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Emotionally at Ease!
December 1, 2023

It was stressful trying to determine what to do with Jazzy after moving out on my own. It became hard for me to sleep, even had nights when I did not sleep at all when she was not with me. Now that I no longer have to worry about whether or not I can keep her with me I sleep so much better. I am no longer stress being alone, and going home no matter what I've been doing that day is always relaxing. I have also been doing a better job of taking care of myself mentally, emotionally and spiritually.

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be compared to the comfort our ESA can provide, thank you for making our company part of your ESA journey.

Tennessee
1 review
0 helpful votes
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ESA Documents
December 1, 2023

It was a good experience & quick too! I'm so happy I made this move to get the ESA letter with this company.

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for sharing your feedback with us! We are looking forward to a longer partnership with you.

Texas
1 review
0 helpful votes
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Easy System
December 1, 2023

It was super easy. I wish I would have thought to do it a long time ago.

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your convenience matters to us, that's we aim for an easy application process!

Pennsylvania
1 review
0 helpful votes
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Easy Peezy!
December 1, 2023

My experience with support pets has been nothing less than amazing! All I had to do was submit the information that they needed, and in no time they returned my pets documents! Thank you for making things so easy!

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're thrilled to hear about your easy experience with our services, thank you for trusting us with your ESA needs!

Colorado
1 review
0 helpful votes
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Awesome
December 1, 2023

Great very fast response helped me quickly I love the services!

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're delighted to hear that you found our website to be awesome on mobile. ANd we hope you find our service beneficial too!

New Jersey
1 review
0 helpful votes
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Wonderful customer service
December 1, 2023

I couldn't find my papers in my email. They responded back within a few minutes.

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We truly appreciate your kind words about our customer service. Your satisfaction is important to us, and we're here to assist you with any questions or concerns that you may have. We are looking forward to a longer partnership with you.

Washington
1 review
0 helpful votes
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Great company
December 1, 2023

They listen to your needs! Great experience, fast and easy, dont hold back.

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're pleased to hear you had a great experience with our company. Thank you for trusting Support Pets for your ESA needs.

Virginia
1 review
0 helpful votes
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Great
December 1, 2023

Great service, fast response and easy to use. Highly recommend

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are delighted of your great experience with our services, thank you for trusting Support Pets for your ESA needs!

Colorado
1 review
0 helpful votes
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Easy, fast service
December 1, 2023

I applied for both of my pets to be ESA and got approval within 24 hours. I provided to my property manager and the fees were gone without question.

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're thrilled to hear you had a positive experience! Thank you for trusting our company with your ESA needs.

Arizona
3 reviews
0 helpful votes
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ESA
December 1, 2023

Fast, easy ability to get documentation for obtaining legal & medical documentation

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your positive feedback on our website, it is greatly appreciated!