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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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After asking ally doctors cause I thought that is where you should go to get a document like an ESA. I was wrong so I searched online. So many of them were so expensive and included things I had no use for my cat. I found Support Pets and they offered me a savings and just what I needed for a cat.
I really suffer from anxiety and panic so the process was easy which helps tremendously and my dogs really calm me.Thanks
An easy application process is what we want to achieve for our valued customers, thank you for trusting our company with your ESA needs.
Your service is outstanding. I received the EAS paperwork within 1 day. I haven't received anything else yet, so I tell you about that.
Your satisfaction is what keeps us moving forward! Thank you for trusting our company with your ESA needs.
Everything was as promised and the support has been great.
Thank you for trusting Support Pets for your ESA needs.
There was a few problems in the beginning with no receiving my Application. But at the end everything was fine.
Thank you for your kind words! Nothing can be compared to the comfort our ESA can provide, thank you for making our company part of your ESA journey.
I used the letter at my apartment complex and the property manager declined it because it was to general and didn't have enough info
Support pets is great. I answered the questions and 24 hours later I got an approval and an email to a link to print my pets documents And thanks to support pets I get to bring my fur baby to Christmas to an Air B&B that didn't allow pets.
It is our pleasure to be of assistance, we hope our partnership can last for years.
Not the best experience. Too much paperwork. Would not do this again.
Thank you for your feedback, it is greatly appreciated. Please contact our customer support team for any questions that you may have.
Thanks for your help. I send reference for my family and friends.
Thank you for your kind words! We hope our partnership can last for years!
Very difficult to get my documents after a computer error on your end
I paid 145.00, I was In beliefs I was receiving the support harness, I only received the paperwork.
Thank you for your feedback, we're glad that you chose our company for your ESA needs.
Why would you not have cards you can carry instead of three large papers
I had to move unexpectedly and had an urgent need for ESA papers. I didn't receive my initial email within the 48 hours but I reached out and met with amazing support and an immediate resolution. I have signed up to have this renewed annually so I don't miss out and recommend this service to anyone with a loving fur baby.
Thank you for your kind words! Delighted to hear you had a positive experience. We hope our partnership can last for years!
I am glad l have the documents. Very easy to use.and pay fees.
We're glad that you are satisfied with our services, thank you for making us part of your ESA journey.
I ordered the whole package almost 2 weeks ago and nothing has arrived
I got this for my mother-n-law and put her name on the application and yall put my name on it so it is incorrect
Good service, I just wish I could have talked to a real person when I tried calling your support number. I stayed on the line for a long time and got no one to talk to me.
We're glad that you are satisfied with our services, thank you for making us part of your ESA journey.
It's amazing having my little girl with me at all times and it's really helping with my anxiety and it helps with my moving process because I don't have to worry if she's allowed with me or not
We truly appreciate your kind words about our customer service. Your satisfaction is important to us, and we're here to assist you with any questions or concerns that you may have. We are looking forward to a longer partnership with you.
Good i got my letter fast they communicated with me thru the whole process and even after I would go thru them again
We greatly appreciate your kind words regarding the speed and efficiency of our services. Your satisfaction is important to us, and we're pleased to hear that you had a positive experience with our services.
Esperaba que viniera con la tarjeta, pero es aparte, tuve problemas para recibirla, pero servicio al cliente me ayudo
We're glad to hear that you had a great experience with our service. We hope you find our services beneficial too!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We can't wait to hear your thoughts about your experience with our services, and we hope you find it beneficial. Thank you for trusting our company with your ESA needs!