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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,506
quality
1,493
This company responds to reviews on average within 0 days

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57,200 reviews

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Ohio
1 review
0 helpful votes
Follow Alante C.
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It was the greatest thing I did for me and my dog i can now take him everywhere with me and don't have to worry about my anxiety I would definitely recommend support pets to anyone who relies on there dog for comfort and stress relief

Date of experience: April 2, 2024
Mary Ann G. Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Massachusetts
1 review
0 helpful votes
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Did not get paperwork in 4 days time.
Called and 3 different customer service people could not track down the problem.
They finally found the documents were with the "doctor" and finally we received them.
Then we received 3 different emails with the documents.
Your left hand does not know what your right hand is doing.

Date of experience: April 2, 2024
Texas
1 review
0 helpful votes
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Quick and Easy
April 12, 2024

The process to get my dog certified as ESA dog was quick and easy. They offer a lot of different and additional products, but I just needed the letter and I got it in 48hours!

Date of experience: April 2, 2024
Mary Ann G. Support Pets Rep
over a year old

That's exactly what we aim to achieve for our valued customers, thank you for choosing our company for your ESA needs.

Kansas
1 review
0 helpful votes
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Easy to use
April 12, 2024

I filled out the answers and was approved and received all materials quickly.

Date of experience: April 2, 2024
Mary Ann G. Support Pets Rep
over a year old

We're glad you weren't inconvenienced by our application process, thank you for your trust!

New York
1 review
0 helpful votes
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Yet to Happen
April 12, 2024

Have not attempted to use vest & documentation yet.

Date of experience: April 2, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your feedback! It is greatly appreciated.

Georgia
1 review
0 helpful votes
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Great stuff
April 12, 2024

Me and my boy bruno are very happy with the results. Thanks guys for your continued support and services.

Date of experience: April 2, 2024
Mary Ann G. Support Pets Rep
over a year old

We're glad that you are satisfied with our services, and we hope our partnership can last for years.

Florida
2 reviews
0 helpful votes
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It was good no come plains
April 12, 2024

It was fast and they provided a Psychologist with the application to sign off if you qualify, which it makes it easy because everyone my not have or know one.

Date of experience: April 2, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your feedback it is greatly appreciate, we're glad you chose our company for your ESA needs.

Alabama
1 review
0 helpful votes
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Great presentation
April 12, 2024

All documents came quickly. Documents and seals are very professional.

Date of experience: April 2, 2024
Mary Ann G. Support Pets Rep
over a year old

Your satisfaction is what keeps us moving forward, thank you for trusting Support Pets for your ESA needs.

South Carolina
1 review
0 helpful votes
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Prompt and caring
April 12, 2024

They were really able to help me with my ESA documents so that I can keep my dog with me in my new apartment

Date of experience: April 2, 2024
Mary Ann G. Support Pets Rep
over a year old

We're delighted to have been able to assist you promptly and with care. Thank you for your trust!

Wisconsin
1 review
0 helpful votes
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Professional
April 12, 2024

The website was easy to follow. The instructions were very understandable and the result being able to print a quality document was great. Thank you

Date of experience: April 2, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your kind words! We're glad you chose our company for your ESA needs.

North Carolina
1 review
0 helpful votes
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Went back and forth to get necessary information and corrections to make my landlord happy. Pleased with th process.

Date of experience: April 2, 2024
Mary Ann G. Support Pets Rep
over a year old

We're delighted to hear that you're satisfied with our assistance! Thank you for your trust.

Minnesota
1 review
0 helpful votes
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Trash
April 12, 2024

Trash. I got no help, felt this was a scam and then months later I received documentation that K requested and was told that I would get within 48 hours. I did not. Probably would not do it again or recommend anyone else does either

Date of experience: April 2, 2024
Colorado
1 review
0 helpful votes
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It was quick, and easy to do. Now I can take her anywhere and I don't have to be without her, and she doesn't have to stay home alone.

Date of experience: April 2, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your kind words! Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

North Carolina
2 reviews
0 helpful votes
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Wrong
April 12, 2024

The wrong date is on the documents. The date is 2023. I did not even get my dogs until 2024. I paid for the documents on 2/2024.

Date of experience: April 2, 2024
Illinois
1 review
0 helpful votes
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Great sales and service
April 12, 2024

While it took several weeks to receive it was well worth the wait

Date of experience: April 2, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your lovely feedback! We're delighted to have provided you with a positive experience.

Wisconsin
1 review
0 helpful votes
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Koda's documents
April 12, 2024

I appreciated the quick response. The letters were specific and well written.

Date of experience: April 2, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your feedback, it is greatly appreciated! Please do not hesitate to contact our Customer Service team for any assistance that you need.

Maryland
1 review
0 helpful votes
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Great
April 12, 2024

Thank you so much. Great experience. I will definitely reuse you again.

Date of experience: April 2, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for sharing your great experience with our services, and we hope our partnership can last for years.

Florida
1 review
0 helpful votes
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Registered my pet as ESA, I don't regret it at all. Support Pets has the fastest way to register your pet as an ESA. The customer service attention is exceptional. They answered my questions and provided excellent service, super friendly. Now my dog ​​accompanies me and is my emotional help through the process of my son's request, I feel calm with his company. I recommend Support Pets.

Date of experience: April 2, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your kind words, and for trusting Support Pets for your ESA needs. We hope our partnership can last for years.

Georgia
1 review
0 helpful votes
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You won't regret
April 12, 2024

They stayed in contact with me, even emailed me when I needed to correct my address.

Date of experience: April 2, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank yu for your kindness and your support! We're glad you chose our company for your ESA needs.

Kansas
1 review
0 helpful votes
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Support Pets
April 12, 2024

Seems like a scam...remains to be seen whether motels will accept these certs. Have yet to try getting into a motel room with my dog not being charged. Hoping to recoup my $100.

Date of experience: April 2, 2024
Mary Ann G. Support Pets Rep
over a year old

Thanks for the feedback, we want to assure you that Support Pets services are indeed legitimate. Providing a legitimate and reliable service is our top priority, and we're committed to meeting your needs and expectations.