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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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This company is fast and excellent service. Greatly appreciative of this company
Your convenience matters to us that's why we aim to provide a fast and easy application process for our valued customers.
Took from Jan til late March to receive my documents apparrently still a mess as I'm getting text messages to get esa someplace there is no communication in your areas of tesponse
It was really easy to get the ESA documents needed, but at the end when it kept asking about more and more purchase options it felt unprofessional.
That's exactly what we aim to achieve for our valued customers, also a 5-star rating will be greatly appreciated. Thank you for trusting our company for your ESA needs.
I did not give a lower rating because I have utilized the service before and it was seamless.
However, my recent experience was cumbersome and incomplete, as I have not received the documents, and additional ID cards and lease in the mail as of yet. It has been over a month since I've place my order and it took two weeks for the electronic documents to come in (and may have been longer if I didn't file a support ticket)
We're so glad to hear you've had positive experiences with our service in the past! Your support means the world to us, and we're here for you whenever you need assistance. Thank you for trusting our company for your ESA needs.
I had questions after my purchase and the follow-up was great.
We're glad of your great experience with our services, thank you for making Support Pets part of your ESA journey.
Everything quickly and easy. Definitely recommend Support Pets to anyone that needs their services.
We're glad that you are satisfied with our services, we are looking forward to a longer partnership with you.
I explained what 3rd party pet screening the owner was using and support pets did the rest. It took about 49-72 hours but support pet came through ok time with all the proper documentation.
Thank you for your heartwarming words! We're delighted to know that Support Pets has made a positive difference in your life. Thank you for your trust!
Quick and easy. The documents worked for my apartments.
A fast and easy application process is what we aim to achieve for our valued customers, thank you for making our company part of your ESA journey.
So easy and convient and I can take my dog anywhere with me now without hesitation or worry
It's wonderful to know that your support pet has made such a difference in your life. We're delighted to hear that you've found having an ESA to be such a positive experience with our services, thank you for trusting Support Pets for your ESA needs.
My letter was delayed 2 weeks because there was an issue with the company system, not till I said a wanted a refund did they fix the problem after I had sent several emails and calls with no success
Thank you for your feedback it is greatly appreciated. Please contact our Customer Service team for any assistance that you may need.
I received the emotional support quickly.But still waiting on the harness and other items that come along with it. But overall very satisfied with services provided. Would recommend to others.
Thank you for trusting Support Pets for your ESA needs, and we hope our partnership can last for years.
I am pleased with everything except the vest. Max is in between sizes and the medium is too big around the neck.
We're delighted to hear you're satisfied with both our pricing and service! Please do not hesitate to contact our Customer Service team for any assistance that you may need.
I have tried to reach out and cannot reach anyone to find out where my ESA documentation is. The email that I sent to support came back as undeliverable. I feel like I was scammed.
We appreciate your positive rating on our website, and your feedback helps us to improve for the better.
After submitting payment for my request, I waited for multiple days before getting my approval even though there is a strict projected timeline advertised with the company. However, after reaching out multiple times and creating multiple customer service reports, my order was expedited (about a week had passed) and eventually I got my approval. The time delay was a bit inconvenient, but the customer service team was quick and responsive, and always very kind and pleasant to work with. I even had to submit an individualized landlord request, and this was completed promptly.
Providing excellent service and support is our commitment, thank you for trusting our company with your ESA needs. Please do not hesitate to contact our Customer Service team for any assistance that you may need.
As soon as i said i had a esa form for my dog i was able to keep my dog on the premises, glad i found this
Thank you for sharing your experience with us! We're delighted to hear that our support pets have been helpful to you.
Quick, easy and straight forward. No issues during the registration process.
An easy application process is what we aim to achieve for our valued customers, thank you for your trust!
VERY EASY AND QUICK! Support pets made the process of getting my animal ESA approved very smooth! I recommend everyone who has a pet to go through support pets- can't be any easier!
Easy process! Get exactly what you pay for! The vest came, very nice quality.
I feel better now that i can take my dog with me=, i feel more confortable and it help me when im out of home and I bring her.
We're so glad to hear you're enjoying our services! We are looking forward to a longer partnership with you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your time is valuable to us that's why we aim to provide a fast and easy application process for our valued customers.