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Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,504
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,171 reviews

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Florida
1 review
0 helpful votes
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Muito bom
June 13, 2024

Muito útil, muito bem recomendado, e indicaria para outras pessoas

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for the positive feedback on our website, we're glad you chose our company for your ESA needs.

Delaware
1 review
0 helpful votes
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N/a
June 13, 2024

N/a…………….,….,.,,,.,………….,…………………………………………………….,,.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Your positive rating is greatly appreciated, thank you for your trust.

Michigan
1 review
0 helpful votes
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Excellent service.
June 13, 2024

Quick response to getting me the necessary Support Pets paperwork. I really appreciated the assistance I received. Thank you.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're glad that you have excellent service with our services, and we are looking forward to a longer partnership with you.

Florida
1 review
0 helpful votes
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NA
June 13, 2024

I do not wish to leave a review today or tomorrow. Thank you!

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Your feedback is greatly appreciated, thank you for your trust.

Michigan
2 reviews
0 helpful votes
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Excellent Process
June 13, 2024

The process was easy to do and documents came quickly! These documents are very helpful.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for sharing your experience! We're glad our process met your expectations.

Ohio
1 review
0 helpful votes
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Like I already stated, very quick, easy to complete application. Highly recommend if looking to get their dog qualified for ESA.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for sharing your experience with us! We're delighted to hear that you found the process easy, relaxing, and quick.

New York
1 review
0 helpful votes
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My Babies
June 13, 2024

This was such a unique experience for us, My daughter has always had anxiety issue's, until Izzabella came home then pickles was born also. As my daughter comes into being a adult i wanted to make sure she continued her journey with her companions and they have made it seamless.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Illinois
1 review
0 helpful votes
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Awesome service
June 13, 2024

Got my documents right away and got changes fixed immediately

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're glad to hear you had a positive experience! Your satisfaction fuels our mission to support pets and their owners. Thanks for sharing your feedback!

Texas
1 review
0 helpful votes
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Great experience!
June 13, 2024

Super quick and easy to get the support I needed! Definitely recommend!

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're overjoyed to hear that you had a wonderful experience! Thank you for the positive rating on our website.

Georgia
1 review
0 helpful votes
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I wasn't sure at first that it was something I should spend my limited funds on; however, it turned out to be perfect for us because not long afterward I had to move unexpectedly.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're so glad to hear that our ESA letters are making a positive impact on you and your furry friend! Thank you for your trust.

Florida
1 review
0 helpful votes
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Pretty smooth
June 13, 2024

It went really smoothly. But there are different charges everytime you pay to add a service it's not just one time it's reoccurring.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're glad to know our application process didn't inconvenience you, thank you for your trust.

Wisconsin
1 review
0 helpful votes
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Easiest site I've used
June 13, 2024

Responses were quick and I had my letter within a couple days!

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're delighted you found our site easy to navigate! Thank you for your trust.

Florida
1 review
0 helpful votes
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Peanut
June 13, 2024

Really good and easy, process was really straight forward and fast

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're thrilled to hear your experience was smooth sailing! We're here to keep things simple and speedy for you.

Texas
1 review
0 helpful votes
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Easy and professional
June 13, 2024

Support Pets made it easy to get the support I needed. They have also offered discounts for further training.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're delighted you found our service easy and professional! Please contact our Customer Service team for any assistance that you need.

Nevada
1 review
0 helpful votes
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Fairly Easy
June 13, 2024

Fairly Easy process. Didn't have to go in somewhere and wait for days. Kept updated on status and they came in a pdf for saving them

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're delighted you found the process smooth sailing, thankyou for your trust.

Ohio
1 review
0 helpful votes
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Great service
June 13, 2024

Super easy to get my dog registered and received my documents in a timely manner

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're happy to hear of your great experience with our services, thank you for making our company part of your ESA journey.

Texas
1 review
0 helpful votes
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Amazing!
June 13, 2024

So easy and great! Thank you. I'm so excited to have my dog with me where I need him!

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're delighted you found our service amazing! Thank you for your trust.

Ohio
1 review
0 helpful votes
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Good
June 13, 2024

It was nice. We received it through email relatively quickly

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're glad you are enjoying our services, thank you for making our company part of your ESA journey.

South Carolina
1 review
0 helpful votes
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Name on document is not correct
June 13, 2024

Dogs name is Dixie and it came with a very convoluted, incorrect name. Can provide a picture if helpful

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Please contact our Customer Service team for any assistance that you need. Thank you for the positive rating on our website.

Ohio
1 review
0 helpful votes
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Excelente
June 13, 2024

It's the best thing I've done because I can have my Molly in my apartment, thank you

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're glad about your great experience with our services, a 5-star rating will be greatly appreciated.