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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I rather not say. But still waiting for results. 0 days make no sense
Thank you for sharing your thoughts, Brunhilda. Your experience is important to us, and we're committed to resolving any issues promptly—please reach out directly so we can assist you better. We appreciate your patience and hope to turn this around for you soon.
Thank you so much, Larry, for your kind words and wonderful feedback. We're truly happy to hear our team could assist you promptly and effectively. We look forward to continuing to provide the care and support you and your furry friends deserve.
It was good. No problem on getting my dogs registered to become support animals
Lorinda, thank you for sharing your experience with getting your dogs registered. We’re glad to hear everything went smoothly and appreciate you trusting us to assist you. Please don’t hesitate to reach out if we can support you or your support animals in any way in the future.
Was quick and easy now I can take my baby on the road with me thanks to you
Thank you, Sharon, for sharing your positive experience! We're delighted to have helped make it easy for you to care for your furry friend on the go and look forward to supporting both of you in the future.
The leasing office was very dissatisfied with the ESA letter, indicating that the letter looks fake and a scam. The accredited doctor is in hormone therapy and doesn't appear to be certified for this. We need help asap. Very disappointed.
Hi Alex, I'm truly sorry to hear about the trouble with your ESA letter and your leasing office's concerns. We take considerable care to ensure all documentation meets necessary standards and would love to directly assist in resolving this as quickly as possible—please reach out to us at your earliest convenience so we can help clarify and support you through this situation.
Had trouble watching video to get documents. They fixed issue right away.
Thank you, Andrea, for sharing your experience. We're glad to hear the video issue was quickly resolved and appreciate your patience. Your feedback helps us keep improving service for all our clients.
It was a quick and easy process. It walks you through everything and customer service was great!
William, thanks so much for sharing your positive experience! We're glad the process was clear and hassle-free, and that our team could provide great support—your kind words truly motivate us to keep doing our best.
Really easy and quick to apply thank you for the help I really appreciate it
The purpose of needing this is due to anxiety and high level stress. This is taken into consideration. You're application is proceed with ease and my documents are ready within 24 hours. I couldn't all for a more stress- free experience.
Marissa, we're so glad to hear that the process was smooth and that we could help ease your stress during this time. Providing care and understanding what works best for you matters deeply to us. Thank you for sharing your experience!
I have severe depression and currently no health insurance so I'm unable to schedule a visit with my own mental health professional to receive their forms, this site was the quickest and simplest option for me and my ESA.
Thank you, Leo, for sharing your experience—we're truly glad you found the process straightforward andlli ways an easy support system for you and your ESA. It means a lot to us to be a helpful resource when simplification makes all the difference.
Good so far. I just signed up. I haven't had any experiences yet.
Thank you so much for your kind words, Elizabeth! We’re honored you chose us and look forward to providing a great experience as you begin your journey with us. Please don't hesitate to reach out if you have any questions or need assistance.
I got all my documents but maybe next time no video to access the docs the video prevented that
Thank you for sharing your experience, Angel. We're glad your documents arrived safely and apologize for the handling issue with the video—it helps us improve for next time. We look forward to providing you with an even smoother process on your future visits.
Fast, easy and convenient from start to finish. No hassle and customer service was there when needed
Thank you so much, Alyssa! We're thrilled to hear that the process was smooth and that our team was able to assist when needed. We look forward to continuing to provide you with hassle-free service in the future.
Thank you so much, Briana, for your kind words. We’re delighted to hear the process was seamless and informative for you, and we look forward to continuing to support you and your pet’s needs. Your feedback means a lot to us!
The experience was pretty easy and very simple. The steps were pretty easy. Overall, I was satisfied with my experience.
Michal, thank you for sharing your positive experience! We're delighted that the fast and simple process earned your satisfaction and look forward to continuing to serve you efficiently in the future.
It was a simple and quick process to make life easier with my dog
Tammi, we're so happy to hear that the process was simple and quick, making life easier for you and your dog. Thank you for trusting us—it's our pleasure to support you both with care and ease!
Very easy to navigate and got it quick! No issues navigating the website and getting my documents
Thank you so much, Taylor! We’re thrilled to hear that your experience was smooth and convenient, and we’re always here to make things quick and easy for you whenever you need. Looking forward to helping you again soon!
I receive my ESA papers quickly, usually within 2 days. I have been using this service for the last three years.
Thank you, Cheryl, for your continued trust over the past three years and your kind words about our quick turnaround. We’re committed to maintaining that reliable service and welcome any feedback to make your experience even smoother.
Never received my renewal noticed, called and it got handled quickly.
Thank you for sharing your experience, Hector. We’re glad we could quickly resolve your concern and truly appreciate your feedback. Looking forward to continuing to care for you and your pet’s needs!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Luis, for sharing your experience. We’re glad to hear that the process was smooth and that you appreciated the pricing and options available. Your feedback encourages us to keep improving our services.