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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Very quick with reregistering our pups i did get a little lost with the way to purchase the cars and everything but overall very good
Very easy and reasonably priced and very fast. Easy to get through.
It was very easy to get the certification I needed for my dog.
An easy application process is what we aim to achieve for our valued customers, thank you for trusting Support Pets for your ESA needs.
I filled out the paperwork and submitted it and received my approval in a timely manner.
That's exactly what we aim to achieve for our valued customers, and we hope you find our services beneficial too.
Find out the time for renewals could be life long instead of 1 year.
Tank you for your feedback, please contact our Customer Service team for any assistance you need.
The service was expedient. If other products such as vests or a hard card card to carry in m y wallet are available, I couldn't find them.
Thank you for your kindness and trust! We're glad you found the service quick!
Overall I thought Support Pets was a quick and east process to have my sweet boy ESA certified, however I've been getting nothing but solicitation emails afterwards to purchase more products and unnecessary extras.
Easy and stress-free registration for loving pet parents is our goal. Thank you for trusting Support Pets for your ESA needs!
Fast and easy initial online consultation. Quick turnaround receiving certification.
Good all in all. Had to wait a long time before I got my documents. They said they didn't have my address but never contacted me to confirm or anything. Had I not called they would have done what?
That's exactly what we aim to achieve! We hope you find our services beneficial too.
Fast and efficient service! As a veteran this was important as I deal with connected health issues
Thank you for sharing your experience with our services, we look forward to a longer partnership you.
It was a great experience and would recommed support pets to anyone that askes me about it i have recommed you to some of my friends and they will be in touch with you
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
We were able to get our dog certified without having to jump through unnecessary hoops.
We're glad you found the process smooth and quick, and we hope you find our services beneficial too.
Hello my experience with support pets was very good I would and have recommended them to friends and family
Your time is valuable to us, we're glad our application process didn't inconvenience you.
It was a great experience very fast and clear did have any problems with anything at all.
We're happy to hear you had a great experience! Thank you for choosing our company for your ESA needs.
It wasn't bad it just took longer to get my letter than it should have. I had to request it twice before it was finally sent to me. I also received an additional charge that I know nothing about & didn't authorize.
Thank you for your feedback it is greatly appreciated.
The process is easy, just filling out info and writing a short essay about your condition. Papers arrived in a couple days by email. Ability to order registration card and certificate which has really helped.
Only negative is too many emails after that showing other things to buy.
Thank you for the positive rating on our website, we're glad you are satisfied with our services.
Why are you mentioning a 2nd pet when I already entered her information?
I got an email saying I was approved for the esa but when I clicked on the link it said it was either expired or not approved. But, I did receive the kit with the approvel letter and vest.
We appreciate your feedback, please do not hesitate to contact our Customer Service team for any assistance that you need.
My Housing development won't accept the documents because they are unable to verify it is legit. Ver frustrating
We strive to maintain the highest standards of professionalism in all our services. Thank you for trusting Support Pets for your ESA needs.
Representatives respond quickly to inquiries and follow-up as needed. Quick overall process.
We're glad you have a great experience with our services, thank you for making Support Pets part of your ESA needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your convenience matters to us, and we're glad our application process didn't inconvenience you, thank you for trusting Support Pets for your ESA needs.