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Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,512
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,225 reviews

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Washington
2 reviews
0 helpful votes
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Is this a scam!
July 14, 2024

I'm nervous to use my debit. I hope this was not a mistake. It doesn't seem this way.

Date of experience: July 4, 2024
Florida
1 review
0 helpful votes
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Best ESA Ever!
July 14, 2024

Easy and simple to do and I can't wait to see what this will do for me! My dog is my absolute world and helps me with my issues at home and out and about!

Date of experience: July 4, 2024
California
1 review
0 helpful votes
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Support pets servey
July 14, 2024

So far so good but what is included great customer service very knowledgeable people

Date of experience: July 4, 2024
Illinois
1 review
0 helpful votes
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Harness too small
July 14, 2024

Great Service! Harness was too small and customer service was very helpful. Just waiting for new harness to arrive

Date of experience: July 4, 2024
Florida
1 review
0 helpful votes
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Efficient
July 14, 2024

Everything was so easy! The delivery was so fast I highly recommend try this.

Date of experience: July 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're so glad you found our service efficient! Thank you for trusting our company for your ESA needs.

California
1 review
0 helpful votes
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Got my dogs taken care of
July 14, 2024

Was great. Got my approvals and letters all worked great and highly recommend

Date of experience: July 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Missouri
1 review
0 helpful votes
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Support Pets made easy!
July 13, 2024

Efficient, user friendly service. Great care and compassion for pets & their owners!

Date of experience: July 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

Easy and stress-free registration for loving pet parents is our goal.

Illinois
1 review
0 helpful votes
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Easy and fast transaction
July 13, 2024

It was self explanatory to order and took less time than expected

Date of experience: July 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

That's exactly what we aim to achieve, we're glad our application process didn't inconvenience you.

Ohio
1 review
0 helpful votes
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Easy peasy
July 13, 2024

Such a speedy affirmation process, very speedy and helpful system.

Date of experience: July 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

Your time is valuable to us that's why we aim to provide a fast and easy application process for our valued customers.

Washington
2 reviews
0 helpful votes
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Excellent Service
July 13, 2024
Updated review

Fast and easy. Very helpfull staff. Spot on. I will reccomend to everyone that needs this service. Thank you for being there.

Date of experience: July 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your kind words! We're glad you are satisfied with our services. A 5-star rating will be greatly appreciated.


Fast and easy
May 26, 2024
Previous review

Fast and easy

Date of experience: May 16, 2024
Colorado
1 review
0 helpful votes
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Kick butt
July 13, 2024

Freaking awesome juice box pop rocks tootsie pop wiggle wiggle

Date of experience: July 3, 2024
Illinois
1 review
0 helpful votes
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It was a relatively easy process
July 13, 2024

Was easier than I thought. Although navigating what you need to purchase and bot purchase was kind of confusing towards the end. I ended up with just the documentation from a licensed doctor and the automatic renewal every year.

Date of experience: July 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

That's exactly what we aim to achieve for our valued customers, an easy application process. We hope you find our services beneficial too!

Florida
1 review
0 helpful votes
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Amazing service
July 13, 2024

I got my papers in a fast timely manner. Quick and easy and user friendly.

Date of experience: July 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your kind words! Your satisfaction fuels our mission to support pets and their owners. Thanks for sharing your feedback!

Arizona
1 review
0 helpful votes
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Very good
July 13, 2024

Was very helpful I really appreciate the way everything is set up I hope In near future I recommend to everyone I know I really need my cat helps me alot

Date of experience: July 2, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for the feedback, we're glad you are satisfied with our services, and we look forward to a longer partnership with you.

Kentucky
1 review
0 helpful votes
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Matilda
July 13, 2024

Everything was easy to do. I just wish it was cheaper. It would help with people on a lower income.

Date of experience: July 2, 2024
Mary Ann G. — Support Pets Rep
over a year old

Easy and stress-free registration for loving pet parents is our goal.

Massachusetts
1 review
0 helpful votes
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Good
July 13, 2024

They were very helpful in helping me get me pit bull esa certified!

Date of experience: July 2, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback it is greatly appreciated!

Oklahoma
1 review
0 helpful votes
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Smooth
July 12, 2024

The process of getting my dog ESA certified was simple and smooth. Thank you

Date of experience: July 2, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're glad you weren't inconvenienced by our application process, and we hope you find our services beneficial too.

Washington
2 reviews
0 helpful votes
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This is a renewal so should be less costly. The harness was too small. It doesn't fit. Needs next size up. He is 25 lbs.

Date of experience: July 2, 2024
Ohio
1 review
0 helpful votes
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Very quick with reregistering our pups i did get a little lost with the way to purchase the cars and everything but overall very good

Date of experience: July 2, 2024
Mary Ann G. — Support Pets Rep
over a year old

Your convenience matters to us, and we're glad our application process didn't inconvenience you, thank you for trusting Support Pets for your ESA needs.

Minnesota
1 review
0 helpful votes
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Exceptional
July 12, 2024

Very easy and reasonably priced and very fast. Easy to get through.

Date of experience: July 2, 2024