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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I paid a lot of money for a vest for my emotional support animal. I understand, I just haven't even received it. I most likely will not recommend anyone else do this because I spent a lot of money on the whole thing for just the esa documents to be given to me. I'm really bummed that this is how it occurred.
Was so easy to get my dog, sugar certified. Relieved everything in the mail. Never thought it could be so easy. She goes everywhere with me now. Hest thing I ever done. Don't wait get your pet certified now.
Tommy dean.
That's exactly what we aim to achieve for our valued customers, thank you for trusting Support Pets for your ESA needs.
Muy buena gracias, no saben la gran alluda que es el certificado para siempre andar con hijo/ hija perruna...gracias
It was simple and easy! I love to take the train to visit my daughter. Hopefully everything will go alright. It's satisfying to know that I can take my little shadow with me and not have to worry about leaving her behind!
Your satisfaction fuels our mission to support pets and their owners. Thanks for sharing your feedback!
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
The process was easy however I was only supposed to pay $85.00 because I had received an offer for that price. They charged me almost $100. I notified them of this issue and they were supposed to refund the difference but I haven't received it yet
Being able to walk into the store with the confidence that I felt having proper documentation for my fur baby. Now we are on the go together
Pets have an amazing way of bringing comfort and companionship. Thank you for trusting Support Pets for your ESA needs.
I am a returning customer. I applied for ESA approval back in May 2024. It appears that I paid twice on May 21/22 for my application. I didn't see that I needed to answer questions for a doctors review. In early June, I filled out the questionnaire and have waited and then sent emails. And still have not received anything. I am very frustrated and need answers.
We apologize for any inconvenience this has caused you. To better assist you, one of our Customer Support Representatives will get back to you within 24 to 48 hours, for immediate concerns you may also contact us at www.supportpets.com or [email protected] thank you for your patience.
Soooo thankful to be able to have my best friend with me without worrying about her left behind
It is our pleasure to assist, thank you for trusting our company for your ESA needs, and we look forward to a longer partnership with you.
So far everything has been good. But I have not received Jaspers vest which I have already paid for.
The renewal process was easy and I can have my pups by my side!
Hard to understand when you are older. Needed help from someone more computer literate.
We appreciate your feedback, if you need assistance please do not hesitate to contact our Customer Service team.
Thank you for helping me register my dog. The process was very simple. I just wish the site was a little more explanatory regarding pricing and shipment. It took a little longer than expected but still decent. Thanks!
Your satisfaction fuels our mission to support pets and their owners. Thanks for sharing your feedback!
Found the entire process easy, and am grateful for the service.
That's exactly what we aim to achieve for our valued customers, thank you fir trusting Support Pets for your ESA needs.
If it works as projected then it will be worth it during my rental search.
We're glad to hear you found our process quick and affordable. Thank you for trusting our company for your ESA needs!
Making this purchase to make my fur baby my Emotional Support Animal was the greatest purchase I've ever made! Now I can have my dog travel with me every and anywhere thanks to Support Pet's. I suffer with anxiety, depression, boarder line personality disorder and PTSD, so making my fur baby Rocky an actual certified Emotional Support Animal was very important to me since he help's dearly in aiding my emotions. I am grateful to the Dr's at Support Pet's for helping me get the document's I need to be able to make my living and traveling with my fur baby experience possible! My mood is better and I am truly happier going out more with confidence because I have Rocky by my side at all time's! Thank you Support Pet's for your great service and attention to detail's. You actually understand our needs and know why it is important to have an Emotional Support Animal.
Thank you so much for sharing your experience with us! We're thrilled to hear that our service has been such a positive addition for you!
Easy Peasy. I want my little loved ones wherever I go with no grief and expenses. They made it easy to get that accomplished.
We're glad our application process didn't inconvenience you, thank you for trusting Support Pets for your ESA needs.
Received my Documents within 24 hours. Very good and fast service
Your time is valuable to us, we're glad you are satisfied with our services.
Very easy to fill out and understand. ESA certification was quick and very timely.
The company was amazing and I received my emotional support letter for my puppy for the apartment, thank you I didn't have to lose my puppy
Thank you for your kind words! We look forward to a longer partnership with you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for any inconvenience this has caused you. To better assist you, one of our Customer Support Representatives will get back to you within 24 to 48 hours, for immediate concerns you may also contact us at www.supportpets.com or [email protected] thank you for your patience.