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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Easy, fast, caring, understanding, affordable to have your pet become an ESA pet when through mental illness or whatever it may be that your able to be comforted by a little blessing
The whole process was quick and easy. I received my documentation in a couple days and now I can have my cat, Peanut, with me everywhere I go.
They are legitimate esa documents but they don't give you access to travel or anything extra, just free pets housing..
From the moment I contacted them the whole process was great and communication with any questions I had was always helpful and answered in a timely manner I received everything they said I would.
Hello Denise,
Great to hear you had such a positive experience with us! We're thrilled to have been able to assist you every step of the way. If you have any more questions or need further assistance, feel free to reach out to us here or visit our website for more information: www.supportpets.com.
Have a great day!
I have asked numerous times for a refund on the second pet; over a month and half and no refund.
I also was denied from an apartment lease because the doctor used on the documents is selling certificates online; they did research. I asked the doctor to fill out a questionnaire from the apartment and they would not comply.
We appreciate your feedback, please contact our Customer Service team for any assistance that you need.
Excellent service with rapid fulfillment. Package arrived within days and the ESA equipment was top quality, the harness, tag, etc plus documents are high quality.
We're glad you had a great experience with our services, thank you for trusting Support Pets for your ESA needs.
Very easy and explained in detail. The expeditions was good.
It was quick and easy to apply. The documents were received within the time frame it says and they are accepted everywhere.
It was incredibly difficult to get the documents verified and I felt like I had to jump through hoops to get any answers or confirmations from the doctor.
We appreciate your feedback, please do not hesitate to contact our Customer Service team for any assistance you may need.
I keep getting the same emails. I already have service but you keep sending me the same info
Thank you for your feedback, please contact our Customer Service team for any assistance you need.
Seguí las instrucciones de la página y fue muy facil.
Al tiempo me llegó todo.
I've used this company for years. They are awesome at getting things done quickly and efficiently.
I had a great experience with support pets. I was kept informed throughout the entire process.
We're glad you found our website informative, and we hope you find our services beneficial too.
Great convenient service. Very easy and affordable. Will use again.
Glad you found our services straightforward and budget-friendly! Thank you for trusting Support Pets for your ESA needs.
Processing line kept going and didnt seem to work so I just went back a few pages and it seemed to have worked
Thank you for your feedback, it’s great that you found a workaround! Please do not hesitate to contact our Customer Service team for any assistance you need.
Love you guys! Definitely at first was worried but totally awesome company you guys have
The service was prompt, thorough, and quality documents. Thank you so much, Team. Greatly appreciate your assistance and help.
A fast and easy application process is what we aim to achieve for our valued customers, thank you for choosing Support Pets for your ESA needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alex, thanks for using our services.
It's really important to address the fact that an ESA letter may offer additional benefits during travels, but only if the place you're visiting (e.g. A hotel) is ESA-friendly or willing to accept your ESA letter. This is determined at the company's own discretion; the ESA letter alone does not automatically grant accommodation.
Have a nice day.