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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Fast service, replies quickly to emails, and attentive to our concerns and questions! Great follow-up!
This experience was super simple and fast. I felt supported the entire process and my certification came quickly.
I have been using these services for over 2 years and love the customer service experience. I called because for some reason I did not receive my ESA letter in 48 hrs. The customer service rep was so tentative and helpful.
It was quick and easy, and great deals were given to help with low income families who need the support but struggle to find a company that can help. It is awesome that Support Pets is here to help people have their mental health taken care of and that doctors are working hard to help us all!
Great team was there if I needed anything. I have nothing bad to say.
Providing excellent service and support is our commitment, thank you for trusting our company with your ESA needs. Thank you for your kind words!
Came quickly and was pretty easy to follow the directions and receive it in the mail.
We're glad to hear you found our service efficient! Thank you for trusting Support Pets for your ESA needs.
Quick and easy to apply. Only thing I didn't like was that it was hard to log back in for me to check the status of the certification. Other than that it was puurrrfect.
Support pets is great but I still couldn't fly with my dog. The FAA wants you to jump through hoops to take your dog with you without a carrier. My dog is a bit too big and wouldn't handle it well. They said they don't recognize ESA anymore so I was very disappointed.
Thank you for your feedback, airlines may have specific requirements for accepting ESAs. It's best to check with your chosen airline before booking to understand their specific guidelines.
So far it was a great experience! Thank you!
Everything was just as expected. I received everything quickly.
We're glad you have great experience with our services, thank you for trusting Support Pets for your ESA needs.
I received the letter within 24 hours, but when my leasing office requested an additional form completed I couldn't get in contact with anyone to get it completed. Seems a bit like a scam.
Your time is valuable to us that's why we deliver the package as soon as we can.
Owning a dog and trying to be a good provider it just made sense to me since we both had emotional issues. He came to me a year old and had problems with just walking around block. We both came to a place where I had to do something to protect us both. Therefore being honest with doctors I was provided the safety I needed for both of us.
Thank you for your kind words! We're so glad to hear your feedback.
You guys have been the greatest thank you for all that you do.
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
We're so glad to hear that! Thank you for trusting our company for your ESA needs.
Quick, and reasonably affordable and glad to have Esa approval for my pet. If cost is a concern, consider the cost of non refundable pet deposit and the monthly pet rent to keep your pet in your apartment per year.
Super easy to fill out.so easy….I just followed the very easy instructions and few days later everything I needed….
Easy and stress-free registration for loving pet parents is our goal. We hope you find our services beneficial.
This program is nationally recognized, easy to apply, quick to obtain, and cost efficient. The only thing I dont like is the website doesnt offer a user friendly website where I can access my certification through account log-in and I always have to have customer ervice to send link for document via email.
We appreciate your kind words! Your satisfaction fuels our mission to support pets and their owners. Thanks for sharing your feedback!
Thank you esa this has been a big help to me for my depression stressed everything now I have to worry I can keep my dog with me for support thank you very much
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
We got our documents quickly and they fixed an error immediately! The vest / identification however has still not arrived after 8 weeks
Thank you, this was a easy process. If I have further questions I will contact you.
I would say I did not like the last section where you tried to make me feel bad because I did not opt to make her a service animal. I love my pet and should not be made to feel bad. I almost didn't order anything from this site do to that.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with our services, your satisfaction fuels our mission to support pets and their owners.