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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was easy to get my best friend to become my ESA. Now I don't have to go through an episode by myself anymore.
Catie, thank you so much for sharing your story—it means the world to us to know your best friend is there for you when you need support the most. We're here for anything else you or your ESA might need on this journey together!
It was very easy to get my kitties set up for my emotional support animals
Shelby, thank you so much for your kind words! We're delighted to hear the process went smoothly and that your kitties are all set up to support you. We truly appreciate your trusting us with their care.
I was able to get what I needed to have my animal as a support animal. Easy questionnaire and on-time documents provided to help me take my dog everywhere I go without any problems.
Thank you so much, KiWanda, for sharing your positive experience. We're glad the process was smooth and we could provide timely support to help you and your dog confidently accompany each other everywhere. Your trust means a lot to us.
I'm so happy I got this paperwork for me and my bby furry dog. So I can walk with her anywhere. I'm so hype to start this journey. Thanks again
Zaida, it’s wonderful to hear you're excited and ready to enjoy more moments together with your furry companion. Thank you for trusting us to be part of this new journey—you’re both lucky to have each other!
The renewal was seamless. I also needed to add the new addition. I emailed customer support and they responded with simple directions. I followed them and had no issues.
Thank you, Ayanna, for sharing your smooth renewal experience! We're thrilled our support team could guide you easily and help welcome your new addition. We look forward to assisting you with anything your pets may need in the future!
I had to call Support Pets be the web site would not honor my password. The representative I talked with did an excellent job of emailing my needed paperwork. The process on line needs help. I have an Apple phone and ipad.
Hi John,
Thank you for sharing your feedback. We’re glad our representative was able to quickly email your paperwork and take care of what you needed. We appreciate you pointing out the website issue — we’ll be sure to pass this along to our team so we can improve the online process for customers using Apple devices.
Trixie is a very special Dog. She is smart and watches out for us.
Hi Winford and Deborah,
Trixie sounds wonderful — a smart pup who watches out for you both is truly special. Thank you for coming back to Support Pets and for the friend’s recommendation. I’m glad our team got the product issue resolved, and we appreciate your patience.
I got my ESA fast in less of 48 hours. I will rent and apartment and I will see if really works.
Thank you, Gabriela, for sharing your experience! We’re thrilled the response was quick and hope our support continues to help you with your housing journey. We’re here anytime you need assistance in the future.
Well, I have not received my dog's vet yet. When will it arrive?
Hi Sabrina,
Physical orders like vests can take up to 3 weeks for delivery. Please keep an eye on your email for tracking information, and be sure to also check your spam or junk folder. If you still don’t see any updates, please reach out to us at [email protected]
or use the live chat on www.supportpets.com
so we can look into it for you.
Fast and easy thank you and the doctors are fast at what they do and make everything count
Chris, thank you so much for your kind words! We're truly grateful for your trust and happy to know the team made everything quick and meaningful for you. Looking forward to caring for you and your furry friend again soon!
They were quick service and really helpful! Questions were quick to answer and it was an easy to use platform
Vishnavi, thank you so much for your wonderful feedback! We're delighted to hear that our team responded quickly and that the platform worked well for you. It's a pleasure to make things easy and helpful—you made our day!
Great fast quick nice customer service straight to the point. They get the job done
Shasta, thank you for your wonderful feedback! We’re thrilled to hear you appreciated our effort to provide fast and helpful service and look forward to continuing to support you and your furry family members whenever you need us.
Really enjoyed how simple and self explanatory. The application was simple. Thank you
Thank you so much, Carol, for your kind words and positive feedback. We're thrilled to hear the process was easy and straightforward for you, and we truly appreciate your support. Looking forward to continuing to serve you and your pets!
This process has been so seamless, stress free, and satisfactory. Thank you so much!
Thank you, Eden, for your kind words! We're glad the process was smooth and stress-free for you, and we look forward to assisting you with any pet health needs in the future.
Amazing as always. Quick and simple process to obtain necessary documents.
Thank you so much, Maya! We're thrilled to hear that you found the process quick and simple—making things easy for you is our top priority. We appreciate your continued trust and look forward to helping you again soon!
Too expensive for something I could have gotten done for free
Hi Antoinette,
An ESA letter always requires a licensed doctor’s evaluation, and even with insurance, doctor visits typically come with costs — so it really can’t be free. Aside from the price, did you run into any issues with the process itself? We hope everything went smoothly for you, since that’s what matters most to us.
Have a great Monday! 🐾🐶
Their process of qualifying was easy. They explained everything so that I knew what I was getting. They sent follow emails letting me know what step I was in. Support Pets helped me have my support with me & eliminate a lot of anxiety.
Jennifer, thank you for sharing your experience and trust in us. We’re honored to provide support that helps reduce your anxiety and bring comfort wherever you go. Your confidence in our process means the world to us!
Flawless/ simple process throughout. I would recommend them to anyone.
Thank you, Phillip, for your kind words! It means a lot to us to hear that today’s experience was smooth and worry-free, and we’re grateful for your recommendation. We're here whenever you need us!
It was easy and awesome! I am waiting on the vest for my dog. It will let people know he is a support dog.
Thank you so much for sharing your experience, Glenna! We’re thrilled to hear that the process was smooth and that the support dog vest will be on its way soon to help communicating his important role. If you have any other questions or need assistance during the waiting period, please don’t hesitate to reach out.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jimi, thank you for taking the time to share your experience. We're glad to hear the doctor could assist you with your ESA and PSD letters, and we appreciate your trust in us. Please feel free to reach out if you need any further help!