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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The documents for stark were ready in 2 days, so easy and fast
Thank you for the lovely experience! It was the best decision ever made for me and my 🐶
Hi John,
We appreciate your positive review! If you need anything, contact Support Pets. Have a wonderful day!
When I needed to get my pay cat documented as an emotional support animal, this company made it very very comfortable and easy to understand the forms I needed to fill out and sign. I love my cat and she has saved me from severe loneliness and they came through for me with a discounted rate at A fast pace. ThAnk you Support Pets! 10 Stars!
Hi Karen,
Your feedback means a lot to us! Reach out to Support Pets anytime. Have a fantastic day!
Support Pets was a wonderful tool to help me secure my pets by my side. I will definitely be suggesting them to others.
Hi Sandra,
Thank you for your kind words! Reach out to Support Pets anytime you need help. Enjoy your day!
They were excellent and had everything I needed in a timely manner.
Very professional, took care of my issue immediately, excellent customer service.
Hello Will,
We're glad you had a positive experience! Support Pets is here for you whenever you need us. Have a fantastic day!
Very easy to understand and simple to use.
Quick and easy process. I will definitely be using them again going forward
Hello Mach,
We appreciate your support! Support Pets is always here for you. Have a wonderful day!
De 1 al 10 doy un 2 la renovación un poco complicado aún no recibo mi ID dos meses en proceso
Muy rápido mi trámite solo una observación me hubiera gustado saber que otros colores de chaleco oficial tienen porque solo me ofrecieron el color rojo.gracias
Quick and easy process thank you! I'm so thankful to be able to bring my pet with me on trips and in public spaces thanks to Support Pets!
Hi Jennifer,
Thank you for your kind review! Contact Support Pets anytime you need help. Have a great day!
It was ok just a lot of information all at once to go through thank you
Hi David,
Your feedback means a lot to us! If you have any questions, contact Support Pets. Enjoy your day!
Got my certificates within a week I was skeptical at first but once I saw it was real Drs and legit documents I decided to do it & am so happy I did! Such a great price for everything included
Hello Brandy,
We appreciate your kind review! If you have any questions, contact Support Pets anytime. Have a wonderful day!
Good really satisfied and very happy love the Profesional part and care about the whole process thanks
Hi Elisa,
Thank you for your positive feedback! Support Pets is always here to help. Have a great day!
I received the ESA documents but I have not received the tag and support pet harness/jacket. Each time I've tried to contact support the call won't go through and the emails come back undeliverable. Very frustrating because I've used their services a couple years now.
Hello Hanalore,
We apologize for the problems. For more details, see the private message we've sent. Have a nice day.
My only problem is that I needed clear definition for what each pet was for since I have 2 pets I applied for at the same time.
Took 2 weeks to get my letter got my letter but could not access my portal to receive it myself. Took over a month and a half to 2 to get my dogs gear.
Hi Ronald Your feedback is appreciated! Support Pets is here to help anytime. We do apologize for any inconveniece. Have a great day!
El proceso fue muy rápido,con mucha responsabilidad y seriedad.Lo garantizo 💯.
Hola Daimara,
¡Nos alegra que hayas tenido una gran experiencia! No dudes en ponerte en contacto con Support Pets en cualquier momento. ¡Que tengas un día fantástico!
If you need anything it's so easy to sign in and get paperwork
I always use their services for my 2 services dog. I am disabled and I have to wait for a sale to appear as its expensive for me otherwise. The charge for 1 dog and the other is free.
Hi Sophia,
We're happy you had a great experience! Reach out to Support Pets anytime. Have a fantastic day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mariana,
Thanks for your support! Support Pets is always here to help. Have a great day!