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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Ease of use for reasons mentioned and my needs were answered in a timely manner
I did not appreciate you adding on extra charges after the initial payment. This is deceiving and not good Business practice! Not once, but twice! These prices should be disclosed in the front page! I am disabled and on a fixed income. The choice to deny the extra charge was "I don't care about my pet" - infuriating! I will not refer you to others because of this deception and the presumptive marketing insult about how I "don't care". Deception and negativity are not marketing tools.
I am moving to a different apartment and wanted to show proof that my dog is a therapy dog. I was not awared that there were different types.
Hi Malena,
We appreciate you choosing Support Pets and are glad to know that our services have made you happy.
Have a great day!
My experience was quick and easy. I will be moving this month and needed to be able to have my dog with me and not have to pay rent or deposit for him. He's had an ESA last time I moved and this was a better and quicker experience.
I wanted to get my pet certified and this was such a quick and easy process!
Hi Gillian,
We’re excited to have the chance to assist you. Thank you for choosing Support Pets. We’re proud to offer top-notch service and are glad that your experience with us has been positive.
Have a great day!
Great people easy and fast. I love having my boy blue with me thanks
Hi Brian,
It’s our pleasure to serve you. Thank you for selecting Support Pets. We take pride in delivering exceptional service and are thrilled to hear that you had a great experience with us.
Have a nice day!
Fast and easy process. Easy to follow instructions. I got my documents very quickly. No hassles. This will help with my cancer needs. I need my Riley by my side and not in a kennel. Thank you so much.
Very helpful! Easy to use and navigate. Not too cumbersome. Good access to customer service.
Hi Ryan,
We’re delighted to be able to help you. Thank you for choosing Support Pets. We strive to provide outstanding service and are happy to know that you had a positive experience.
Have a great day!
Good service and provided exactly what I was needing! I carry a letter in my purse. Maggie and have not had any issues even with fast food restaurants. I simply tell them she's a ESA & ask if they would like to see her certification letter. Most say no. Especially, when they see she's well behaved too.
Hi Kimberly,
Thank you for choosing Support Pets. We’re thrilled to have the opportunity to serve you and are proud of our commitment to excellent service. We’re glad you had a positive experience with us.
Have a great day!
Easy simple and already approved for my sweet baby. Quick questions and simple. I was referred by a friend and it is the best thing I've done. I received her vest, her card and of course all the paperwork for where ever I go!
Hi Taina,
We’re excited to serve you and appreciate you choosing Support Pets. We are dedicated to providing the best service possible and are pleased to hear that your experience has been positive.
Have a nice day.
Easy to use questionnaire accurate to my emotional needs and benefit of my pet
I had some trouble in the beginning but I'm glad I stuck with it. I just had problems with passwords, grrrowl! Sadie is happier going with me, and I feel a little more confident going out. Glad we did it.
Hi Peggy,
We’re grateful for the opportunity to assist you. Thank you for choosing Support Pets. We’re committed to excellent service and are delighted that your experience with us was positive.
Have a nice day!
Absolutely a necessity and what an easy step by step process to follow.
Thank You
Support pets is so easy to use and was able to get my fees waved for my cat Daisy at my apartment!
Hi Sylvia,
It’s a pleasure to serve you. Thanks for choosing Support Pets. We’re dedicated to providing top-quality service and are glad that your experience has been a positive one.
Have a nice day!
Still not sure how well this will cover me to allow my pet to come with me but I guess I'll find out.
Hi Lucille,
Thank you for choosing Support Pets. We’re excited to have the chance to serve you and are proud of the service we provide.
Have a nice day!
Easy process. Easy approval and fast service. Following up with me by email.
Hi April,
We’re pleased to have the opportunity to serve you. Thanks for choosing Support Pets. We strive for excellence in our service and are happy that you had a positive experience with us.
Have a nice day!
Hi Walter,
Thank you for choosing Support Pets. We’re thrilled to serve you and are proud of our service standards. We’re delighted that your experience with us has been a positive one.
Have a great day!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tracey,
Thank you for opting for Support Pets. We’re pleased to hear that you’re satisfied with our services.
Have a great day!