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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Since contacting support pets everything has been simple and easy. And that's surprising since I'm not very tech savvy. From the ordering to all of my questions they have been prompt and very helpful. When I've contacted customer support they've been Johny on the spot and were always super nice even when I had problems understanding things. I'm looking forward to the trip me Lulu and Sampson are taking to Gatlinburg TN. I wouldn't be able to make this trip without them or support pets.
Easy application and everyone was very helpful
I have been searching for a place to do this for my dog for a few years, but the thought of speaking to someone made my anxiety spiral. Process was quick, easy, and stress free.
Hello Felicita,
We’re so glad to hear you had a positive experience! Your feedback keeps us inspired. Have a lovely day!
Prompt and professional! Any chances needed to be made were easy to do and resolved!
Hi Amanda,
We’re so pleased to hear that you’re happy with our service! Your feedback keeps us motivated. Wishing you a great day!
Quick and easy process and received documents fast. I highly recommend them
Hello Kevin,
Thank you for your wonderful feedback! We’re glad we could assist you. Have a beautiful day!
Everything went smoothly! I gave my information about myself and my pets.
Hi Theresa,
Your kind words are music to our ears! Thank you for your support. Enjoy your day!
The process was quick and easy. No issues. Quick response. I recommend to everyone I know that has pets
Hello Amarily,
Thank you for your positive feedback! We’re so glad to be of service. Wishing you a wonderful day!
Dealing with depression and anxiety and going through a difficult time, they were very helpful getting my pets registered as emotional support pets.
Hi Darlene,
Thank you for sharing your positive experience! We’re thrilled to have been of help. Have a lovely day!
It was easy to some extent but then it got confusing and some responses made me feel bad that I had to chose them since I don't have that much money
I was getting real tired about paying. Pet deposits and pet fees and people giving me a hard time when I would take my pet with me places. And once I found this, it made it super simple and easy to get them registered for the certification that they needed and make my life a little easier
Hi Elissa,
Your feedback is a great reminder of why we do what we do! Thank you for your trust. Have a wonderful day!
When i emailed they were helpful and quick. Everyone i spoke to was kind and helpful. Quick responses and guided me through the issues.
Hi Raven,
It’s wonderful to receive such positive feedback. We’re glad you’re satisfied with our service. Have an amazing day!
Great experience. Easy process and received my docs within 24 hr
Hi Maylisa,
Thank you for your kind words! We’re honored to serve you. Have a fantastic day!
It was hard for me to take Novi anywhere and I felt lost with out him. Support pets help me turn that around i can take Novi into the store and not have to worry about him i feel more calm when he is by my side.
Hello April,
Your feedback is truly appreciated! We’re so glad we could help. Enjoy the rest of your day!
The test to qualify is nice and quick. Easy to move through. Doctor evaluates and write very nice letter from that
Hi Megan,
Thanks for taking the time to share your positive experience with us. We’re happy you’re satisfied. Have a great day!
Hello Colin,
Thank you for your positive feedback! We’re thrilled we could assist you. Wishing you a wonderful day!
No problems getting the documents and the vest.
Vest is way too large for my cat Gabby. Seems to be made for a 12 lb dog and not a cat.
Hello Janet,
Your kind words made our day! Thank you for your trust. Have a fantastic day ahead!
I was watching TV and saw support pets commercial, I immediately took my phone and started investigating what type of services they offer, I have 2 beautiful female Chihuahuas that I like to take everywhere I go because they are my family.
Hello Noemi,
We’re so happy to hear that you’re satisfied! Your feedback is what keeps us going. Have a beautiful day!
Got my paper for my beloved dog amazingly fast………………………………….
Hello Terrel,
We’re so pleased to hear you’re happy with our service! Your feedback keeps us motivated. Have a fantastic day!
Very quick response with approval and with getting the needed documents emailed to me I would definately recemmend
Hello Victoria,
Thank you for your wonderful feedback! We’re honored to be part of your journey. Have a lovely day!
Response time was quick and everyone was extremely helpful
Hello Brittany,
We’re thrilled to hear that you’re satisfied! Your feedback means the world to us. Wishing you a wonderful day!
Hello Ann,
We’re so glad you’re happy with our service! Your feedback truly lifts our spirits. Have a fantastic day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kip,
Your feedback made us smile! Thank you for choosing us. Have an amazing day!