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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,506
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,194 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Sonia T.
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ESA
August 24, 2024

You guys are ver prompt and helped me out so much to meet my needs. Thank you so much

Date of experience: August 14, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Sonia,
We’re thrilled you’re happy with our service! Your feedback keeps us motivated. Have a fantastic day!

Ohio
1 review
0 helpful votes
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The website is a little confusing but i eventually figured it out

Date of experience: August 14, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Marcie,
Thank you for your kind feedback! We’re so glad we could be there for you. Have a great day!

Pennsylvania
1 review
0 helpful votes
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Fast approval
August 24, 2024

It was easy to download and print documents once I was approved.

Date of experience: August 14, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Jose,
Your positive words are a wonderful reminder of why we do what we do! Thank you. Have a lovely day ahead!

District of Columbia
1 review
0 helpful votes
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Revived order
August 24, 2024

Good conditions and experience. Easy process to go through.

Date of experience: August 14, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Oelmis,
We’re so happy to hear you’re satisfied! Your feedback truly made our day. Wishing you a joyful day!

Texas
1 review
0 helpful votes
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Everything went smoothly and fast
August 24, 2024

Only problem I had was that the vest for my dog was to small, I'm the one who ordered the wrong size so thats on me 🥴

Date of experience: August 14, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Ron,
We’re grateful for your positive feedback! It’s our pleasure to serve you. Have a fantastic day!

Texas
1 review
0 helpful votes
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Went smoothly online, but Beware, no humans to talk to if you have an issue.
Like they email the documents but it refused to send the link to retrieve them.
So just had to wait till it all arrived in person.
At first I was so pleased! Surprised at all the great official paperwork, arrived fairly quickly, & at first thrilled with how sturdy the vest looked.
Though it fit my golden—it is so stupidly & poorly designed—no point in using it again. The worse experience ever with my dog in public. I've used a generic harness vest before with great control & my dog was so well-behaved because the vest stayed in place, & she could understand my direction as the leash connection is over the shoulders.
I saw a woman with the same support pets vest for her little dog—& she was also having a horrible time controlling her little dog as the vest spins around & for some idiot reason they put the hook for the leash at the back end of the vest instead of the shoulders? Near the butt? What were they thinking? What idiot could not study how vests work before designing this useless piece of crap? And only one strap across the tummy does nothing to stop the vest from spinning—I made it as tight as possible. The neck part is useless. Does nothing. It should connect along the bottom to the tummy strap—like every other harness vest does. It was so embarrassing as my dog felt like she was not on the leash & could not understand how to avoid my grocery cart when I could not give her direction while pulling her poor back end legs around making her spin all over the place in confusion. SO, SO DISAPPOINTED! Wasted money. Yes, I'm angry.

Date of experience: August 14, 2024

Went smoothly online, a bit annoying to keep pushing...
August 9, 2024
Previous review

Went smoothly online, a bit annoying to keep pushing to spend more, but kind of expect that. Now that I've made my decision to do this, sure wish the vest, etc. would arrive sooner than the long delivery time mentioned.

Date of experience: July 30, 2024
Maryland
1 review
0 helpful votes
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Great
August 24, 2024

Good. Great. Will use again. And again n again, again again. Thanks 😊

Date of experience: August 14, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Delores,
We’re delighted to hear you’re happy with our service! Your kind words mean everything to us. Enjoy your day!

New Jersey
1 review
0 helpful votes
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Super good and fast, pleased
August 24, 2024

Super good and fast, I'm pleased. The kit arrived super fast and everything was super fast. I'm satisfied with the service.

Date of experience: August 14, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Keelyng,
Thank you for your wonderful feedback! We’re so glad we could assist you and your ESA. Have a great day!

Kansas
1 review
0 helpful votes
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😊
August 24, 2024

Good experience. I got a response fast let just pray the place I'm moving to excepts the letter…🤞🏼🤞🏼🤞🏼

Date of experience: August 14, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Maria,
Your positive feedback is so motivating! Thank you for choosing us. Have a great day!

Washington
1 review
0 helpful votes
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Everything went well and very happy with my service. I'm happy that my pets will now be with me all the time.

Date of experience: August 14, 2024
Texas
1 review
0 helpful votes
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Great service
August 24, 2024

It was a very quick and easy process! I definitely would recommend!

Date of experience: August 14, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Elizabeth,
We’re thrilled you’re happy with our service! Your kind words keep us inspired. Wishing you a fantastic day!

Texas
1 review
0 helpful votes
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Not so fast but it's good
August 24, 2024

They took kinda long but it's fine^^ happy to have My esa document

Date of experience: August 14, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Mireya,
Your positive feedback means a lot to us. We’re happy to hear that you had a good experience. Enjoy your day!

Texas
1 review
0 helpful votes
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Convenient
August 24, 2024
Updated review

Fast and online. No going to doctor's office and waiting for forms to be done.

Date of experience: August 14, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Lona,
We’re thrilled to hear that you’re happy with our service! Your kind words mean a lot. Have an amazing day!


This is my first renewal of documents and it was very...
August 11, 2024
Previous review

This is my first renewal of documents and it was very simple and fast. Thank you for your service.

Date of experience: July 31, 2024
Florida
1 review
0 helpful votes
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1st time using site
August 24, 2024

I submitted the forms but have not heard from rental company if anything else is needed

Date of experience: August 14, 2024
Pennsylvania
1 review
0 helpful votes
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Great
August 24, 2024

Helpful and quick to answer any questions. My cats needed their rabies shot so when we got home the paperwork was here and put into safety drawes

Date of experience: August 14, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Alyce,
Your feedback is truly appreciated! We’re glad we could help. Enjoy the rest of your day!

Colorado
1 review
0 helpful votes
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No
August 24, 2024

No thank you I do not want to comment. Experience was good!

Date of experience: August 14, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Kimberly,
Your positive words bring us so much joy! Thank you for choosing us. Wishing you a great day!

Colorado
1 review
0 helpful votes
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Simple and quick
August 24, 2024

Helpful, even when my landlord contacted the doctor. Very satisfied.

Date of experience: August 14, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Chase,
Thank you for your uplifting words! We’re here to support you. Wishing you a great day ahead!

Alabama
1 review
0 helpful votes
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Easy and wonderful
August 24, 2024
Updated review

Since contacting support pets everything has been simple and easy. And that's surprising since I'm not very tech savvy. From the ordering to all of my questions they have been prompt and very helpful. When I've contacted customer support they've been Johny on the spot and were always super nice even when I had problems understanding things. I'm looking forward to the trip me Lulu and Sampson are taking to Gatlinburg TN. I wouldn't be able to make this trip without them or support pets.

Date of experience: August 14, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Kip,
Your feedback made us smile! Thank you for choosing us. Have an amazing day!


Easy application and everyone was very helpful
August 15, 2024
Previous review

Easy application and everyone was very helpful

Date of experience: August 5, 2024
New York
1 review
0 helpful votes
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Quick, easy, and stress free
August 24, 2024

I have been searching for a place to do this for my dog for a few years, but the thought of speaking to someone made my anxiety spiral. Process was quick, easy, and stress free.

Date of experience: August 14, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Felicita,
We’re so glad to hear you had a positive experience! Your feedback keeps us inspired. Have a lovely day!

Wisconsin
1 review
0 helpful votes
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Worked great thank you!
August 24, 2024

Prompt and professional! Any chances needed to be made were easy to do and resolved!

Date of experience: August 14, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Amanda,
We’re so pleased to hear that you’re happy with our service! Your feedback keeps us motivated. Wishing you a great day!