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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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When I went to the website to be assessed for becoming a pet support candidate it was easy and went through very quickly. I received my email confirming that I was a good candidate and needed to wait to have my documents to be sent to me by email. The documents arrived at my home less than two weeks. I can now continue to be able to live with my furry babies and not have to send them to a shelter.
I've been waiting for a couple weeks to get her jacket. I also sent an email inquiring when she needs to wear the jacket. They never got an answer.
It was so easy to create a profile and get my beloved cat signed up and approved!
Hi Abagail,
Thank you for your support! We're thrilled that you're happy with our service. Wishing you a fantastic day!
The process of getting my baby (my dog) registered as a ESA was quick and easy. I'm very satisfied with Support Pets and have recommended them to my friends.
Hello Jennifer,
We're so happy to hear that you had a great experience! Thank you for your feedback. Have a wonderful day ahead!
Received my documents very fast thank you, I was able to get my dog to come with me no issues into my new apartments
Hello Mikael,
Your feedback made our day brighter! Thank you for choosing us. Have a fantastic day!
Fast and easy, but there was a slight mistake on my document where there is a 0 pound cat on there that does not exist.
Hello Danielle,
Thank you for your wonderful feedback! We're glad we could be there for you and your ESA. Have a great day!
Process is easier than I thought. Delivery time is great and they provided all information I needed.
Hi Rossana,
We truly appreciate your positive feedback! It’s great to know our efforts are valued. Wishing you a fantastic day!
Friendly an easy to access and get information you need
Got approved for a new apartment and was able to keep my dog with me!
Hello Shermaine,
Thank you for the glowing feedback! We're delighted to have met your expectations. Have a wonderful day ahead!
On time and very helpful when it comes to traveling with our baby.
Hello Yalanda,
We're so pleased to hear that you're happy with our service! Your feedback means the world to us. Enjoy the rest of your day!
Very neat and self explanatory. I wish there was something like a belt or collar. Instead of the bulky vest. My dog shys away from it.
It was great fast and no hassle but be aware that apartments can still refuse you because they aren't covered in the disability act.
HI Joseph,
Thank you for your encouraging feedback! We're delighted to know you had a great experience. Have a great day!
It's very easy! The process and very simple and the website helps a lot
I let mine expire for one year, and it was hard to get it redone. I had to use a different email to renew it, but then it worked quickly! The first two years I used this too, it was also a simple process.
Hello Kristina,
Your feedback brought a smile to our faces! Thank you for your support. Have an amazing day!
I forgot to add my cat to my ESA! I didn't know you could have two in one! They fixed it no problem. I also go a refund for an ESA i never received :)
Hi Nicole,
Your kind words truly inspire us! Thank you for your trust in us. Have a fantastic day!
They got me my certificates for my cats fast and helped me when I couldn't access my email login for the site.
Hi Katie,
We’re so glad to hear you’re happy with our service! Your feedback makes it all worthwhile. Enjoy a wonderful day!
Great services, I was charged for things I did not order however according to customer service I will be issued a refund in 7-10 days
Hello Michelle,
Your feedback brightened our day! Thank you for choosing us. Wishing you a day filled with joy!
ESA HAS HELPED ME TREMENDOUSLY AS FAR AS THE SUPPORT WITH MY DOG AND THE EXPENSE OF RENTING AN APARTMENT, NOT HAVING TO DO THE DEPOSIT OR THE MONTHLY PET RENT. I RECOMMEND THEM HIGHLY.
Hello Carolyn,
We’re so pleased to hear that you had a great experience! Thank you for your feedback. Have an amazing day!
I appreciate the kindness and the great bug help and the easy process and I enjoyed the live chats very much and found it helpful when it came to asking questions and getting help when I originally did not receive my documents. Tha KS for everyone's help
Hi Estora,
Your kind words mean the world to us! We’re so glad we could help. Have a beautiful day!
The service was quick n efficient & i got my documents exactly within 24 hours i was able to supply them to my leasing office 1 day after and was waived 400 depsoit & 20 pet rent per month to $0
Hi Letrease,
Thank you for your positive vibes! We’re delighted to have been of service. Enjoy the rest of your day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Terri,
We're so grateful for your kind feedback! It's wonderful to know we're making a difference. Have an amazing day!