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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Starting from the very beginning at the questionnaire was very easy to understand the questions & steps that followed they are easy to follow... they even helped me get my papers for housing flying and public areas they have 24/7 customer care service and other fantastic services... the Dr's are licensed and follows hippa guidelines... tey are awesome.
Thank you so much for your kind words, Haley! We're thrilled the process was effortless and that your buddy can now join you everywhere—making life more enjoyable for both of you is exactly what we aim for. If you ever need anything, we’re here to support you both along the way!
I needed my documentation asap before unexpectedly relocating to an apartment complex and this company truly made it so easy from start to finish. I had everything I needed within 24 hours and I was able to lock in my rental with no issues. Thank you so much!
Thank you so much, Brooke, for your kind words! We're thrilled to have made the process quick and easy for you, especially during such an important transition. Please know we’re always here to support you and your pets whenever you need us.
That was an amazing experience, they worked on my ESA fast I was shocked and so happy! A
Jennifer, thank you for sharing your fantastic experience! We're thrilled to hear we could assist you quickly and make the process smooth. We look forward to continuing to support you and your close cares.
I absolutely 100 percent recommend i ordered and got mine the same day, however it charged pur card twice once for 107 and once for 87 for the same charge
Thank you so much for recommending us and sharing your positive experience with quick delivery. We’re sorry to hear about the billing issue, Aiyana, and want to make this right—please reach out to our support team so we can promptly resolve the duplicate charge. Your satisfaction means a lot to us.
With so many companies trying to get your business, most are scams. I trust support pets.
Thank you so much, Lorie, for your kind words and trust. It's truly rewarding to know our commitment stands out and keeps your pets healthy and happy. We’re honored to have your support and look forward to serving you after every visit.
Quick & Easy as 123. I would recommend this business to anyone. I received my letter within the time frame they listed. Now I'm able to take my fur baby anywhere.
Birdie, thank you so much for sharing your experience! We're thrilled to hear the process was easy and timely, enabling you to enjoy new adventures with your fur baby. Your recommendation truly means a lot to us.
Quick and easy now Karma can be by my side when I need her the most
Jeffrey, we’re so happy to hear Karma is right there with you when it matters most. Thank you for trusting us to help make that possible—we’re always here to support you both anytime you need.
Hi Robyn, thank you for trusting us again and for sharing your kind words! We’re delighted to hear that the process remains smooth for you each time—a great customer experience is always our goal. Looking forward to helping you and your pets whenever you need.
Very quick and easy very quick and easy very quick and easy very quick and easy
Thanks so much! We’re happy to hear that your experience was quick and easy—making things simple for you and your furry friends is what we aim for! Looking forward to seeing you again soon.
Well I had accidentally ordered the wrong thing the first time since I thought the website was kind of confusing at first, and i'm hoping i will be able to refund the wrong document.
Hi Claire,
Thank you for sharing your experience and for trusting us after your friend’s recommendation. If you accidentally ordered the wrong item, don’t worry — our team can help you with that. Please reach out to us directly at [email protected]
or use the live chat on https://www.supportpets.com
so we can look into your order and assist with the refund process.
Love everything very helpful fast service very understanding
Caitlin, hearing that you felt cared for with such quick and understanding service truly brightens our day. Thank you for trusting us and sharing this wonderful experience! We look forward to supporting you again whenever you need.
Hi Jerry,
Thank you so much for sharing your experience! We’re thrilled to hear everything went smoothly and that our team was able to respond quickly. We truly appreciate your kind words.
Have a great Sunday! 🐾🐶
So far everything has gone quite easy! Just waiting for my dog's apparel!
Thank you, Ellen, for sharing such a comforting experience. We're thrilled to hear everything is going smoothly and are eager for your dog's apparel to arrive—please reach out if you need any assistance in the meantime!
It was quick and easy. I received my report less than 24 hours.
Sandra, thank you so much for sharing your experience! We're thrilled to hear it was quick and easy for you, and getting the report to you promptly is always our goal. We appreciate your trust tremendously and look forward to supporting you again whenever you need.
It was surprisingly easier than I was expecting to get these forms. We are on our way now to training class. Thank you again
Stacy, thank you for sharing your experience with us! We're so glad the process was smooth and that you and your pet are set to enjoy the training class. We appreciate you trusting us to help you both on this journey.
My husband and I are so pleased with the work to get our request approved so quickly. Being able to keep our new puppy with us in our rental means so much to us.
Thank you, Savannah, for sharing your positive experience. We’re glad our quick work helped keep your new puppy close with you—that means a lot to us. Wishing you and your puppy many joyful moments together!
Everything Has Been Positive and Beneficial. However, The Websites Could Use Work To Make Them More Functional and User Friendly. Someone Needs To Go Through The Websites and Find and Fix The Issues Or Create Work Arounds So And Create Exact Instructions For Access. I'm Not Trying To Be Rude, I'm Saying This To Make You Better and Less Frustrating For The Clients. Also, Someone Needs To Make Everything Cheaper For The Severely Limited Income So The Service and Products Aren't So Financially Painful For The Poor and Disabled Clients.
Clifford, thank you for sharing your positive experience and genuine feedback. We’re committed to improving our website’s functionality and affordability to better serve clients with limited incomes, ensuring that accessing our services is as smooth and affordable as possible. Your insights help us grow, and we truly appreciate your support in making these important changes.
Overall I felt like this process was much easier and much faster than I expected.
Thank you, Michael, for sharing your experience—it’s wonderful to know the process exceeded your expectations in both ease and speed. We’re committed to providing smooth and efficient service for every ESA whenever they need us. We appreciate your kind words and look forward to assisting you and your furry friend again.
Got exactly what i needed to ensure my dogs can live with me hassle free
Thank you, Andrew, for your enthusiastic feedback! We're thrilled to hear we could help make life with your dogs more enjoyable and stress-free. We look forward to supporting you and your furry friends whenever you need us next.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Irma, thank you so much for your incredible kind words! We're thrilled to hear the entire process was smooth and that our team could support you every step of the way—I’m sharing your praise with the doctors and customer care team right now. It’s truly a privilege to be part of making your pet’s care easy and accessible!