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Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,530
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,327 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Monicia P.
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FAST & EASY
August 26, 2024

Support pets made everything so easy for me I'm moving into a new place next week and I needed these papers quickly so it was very fast and easy

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Monicia,
We appreciate your kind words! It’s fantastic to hear that Support Pets met your needs. If you have any questions, feel free to contact us anytime. Enjoy your day!

Colorado
1 review
0 helpful votes
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It was fast and easy
August 26, 2024

It was fast and easy to get my dog certified as a emotional support animal. Now I can take her almost anywhere with me. She is older and loves to be with me all the time. It helps my anxiety and hers as well.

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Cassandra,
Thank you for your wonderful feedback! We’re delighted to hear that Support Pets was helpful. If you need anything else or have any questions, we’re here for you. Have a fantastic day!

Arkansas
1 review
0 helpful votes
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Cato
August 26, 2024

I am grateful for this service. The process was easy and the price was reasonable.

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Laci,
We’re so pleased with your positive review! It’s great to know that Support Pets was able to assist you. If you have any questions, don’t hesitate to reach out. Have a good day!

Colorado
1 review
0 helpful votes
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Awesome
August 26, 2024

Very quick very helpful, good experience very handy and has a lot to offer

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Erik,
Thank you for your kind words about Support Pets! We’re happy that our service was helpful. If you need any further assistance, feel free to contact us. Have a great day!

Virginia
1 review
0 helpful votes
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Got everything pretty fast. Only issue is I'm on deployment and im having issues getting logged in and trying to reset the password. So I havent been able to look at the documents or download them.

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Rachel,,
We're sorry to hear you're having trouble accessing your documents. We've sent you a private message with more details.
Have a nice day.

New York
1 review
0 helpful votes
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Great!
August 26, 2024

Quick and easy! I love it! Thanks for all you guys do for people like me that need help with our comfort.

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
over a year old

Hello LeoVanni,
We appreciate your positive feedback! It’s wonderful to hear that Support Pets made a difference for you. If you have any questions or need help, we’re always here. Have a good day!

New York
1 review
0 helpful votes
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Great
August 26, 2024

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Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Christopher,
Thanks for giving us 5 stars! Have a great day!

New York
1 review
0 helpful votes
Follow Fatima G.
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Im great I decided to get my esa support from this website fast and reliable

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Fatima,
Thank you for your great review! We’re thrilled that Support Pets was able to help. If you have any questions or need further assistance, just reach out. Have a fantastic day!

New York
1 review
0 helpful votes
Follow Elizabeth E.
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The process is very self-explanatory and quick, which I needed. Thank you for your help!

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Elizabeth,
We're happy to hear you enjoyed our service at Support Pets! Reach out anytime if you have questions. Have an excellent day!

Louisiana
1 review
0 helpful votes
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Fast, efficient and affordable!
August 26, 2024

Easy process. Fast turnaround. Very affordable. I didn't want to have to part with my dog who provides me invaluable support and is to me, a member of my family.

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Tammy,
We’re grateful for your feedback and are happy Support Pets was able to assist you. If you need anything else or have any questions, feel free to contact us. Have a great day!

Washington
1 review
0 helpful votes
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Received docs fast
August 26, 2024

Great experience and received the documentation in a timely matter. Right after sending them to my new property manager my lease was approved instantly.

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Drayden,
Thank you for your positive review! It’s fantastic to know that Support Pets met your needs. If you have any questions or need help, don’t hesitate to reach out. Enjoy your day!

Kentucky
1 review
0 helpful votes
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Great
August 26, 2024

Fast easy and very very good! Great job! I will recommend this app for neighbors

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Valeria,
We’re so pleased to hear that Support Pets was helpful! If you have any questions or need further assistance, just let us know. Have a wonderful day!

Texas
1 review
0 helpful votes
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Great service
August 26, 2024

Rapid response with the process. The staff answered all my questions.

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Jasmin,
Thank you for your kind words! We’re thrilled that Support Pets was helpful. If you need any further assistance or have questions, don’t hesitate to reach out. Have a fantastic day!

Georgia
1 review
0 helpful votes
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Amazing!
August 26, 2024

We had a little incident at Publix the other day, even though Dolly was in an enclosed stroller. I decided I didn't want to deal with that anymore, so I made her a ESA. Like will be so much easier now!

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Stacey,
We’re so happy to receive your positive feedback! It’s wonderful to know that Support Pets met your expectations. If you have any questions or need help, we’re here for you. Have a good day!

Texas
1 review
0 helpful votes
Follow Saraiana P.
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I recommend this it help you with out stressing of how you will go with your pet in places

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Saraiana,
Thank you for your great review! We’re pleased that Support Pets was able to assist you. If you have any questions, feel free to contact us anytime. Have a wonderful day!

Georgia
1 review
0 helpful votes
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Quick and Easy
August 26, 2024

Completed application on line quick and easy. Great and very satisfied.

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Mary,
We’re grateful for your positive review! It’s great to hear that Support Pets met your needs. If you have any questions, feel free to reach out to us anytime. Have a fantastic day!

North Carolina
1 review
0 helpful votes
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Great Experience!
August 26, 2024

I was recommended by a friend to try Support Pets. Process was quick, easy, affordable and makes a huge difference when moving into a new home.

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Clancy,
Thank you for your positive feedback! We’re delighted to hear that Support Pets made a difference for you. If you have any questions or need further assistance, feel free to contact us anytime. Have a great day!

Colorado
1 review
0 helpful votes
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Good
August 26, 2024

Came fast and cheap compared to others……………………………………………

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Carter,
Thanks for the wonderful feedback! We’re glad you had a good experience with Support Pets. Feel free to contact us if needed. Have a great day!

Texas
1 review
0 helpful votes
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Slow to update
August 26, 2024
Updated review

I had to update my information on my pet. It took weeks. I finally had to use your support system to get an updated letter with my new pet on it.

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Gwenlyn,
We’re thrilled you had a positive experience with Support Pets! If you have any questions, don’t hesitate to reach out. Enjoy your day!


I still have not received my updated esa letter!
August 18, 2024
Previous review

I still have not received my updated esa letter!

Date of experience: August 8, 2024
California
1 review
0 helpful votes
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Awesome service
August 26, 2024

Super easy to find the information I needed and was able to do the whole process through my phone

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Natasha,
We’re thrilled to receive your kind words! It’s wonderful to know that Support Pets was helpful. If you need anything else or have questions, don’t hesitate to reach out. Have a fantastic day!