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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Very smooth and easy to work through all necessary information.
Getting my documentation was super fast and easy, the only thing I'm struggling with is the documents provided did not list a specific disability and isn't a valid forum for the leasing company that owns our new house
Hi Hannah,
Thank you for your feedback! We’re glad to hear the process was fast and easy for you. Regarding your concern, ESA letters typically do not list a specific disability to protect your privacy, as this is standard practice and aligns with federal housing guidelines under the Fair Housing Act (FHA).
If your leasing company has requested additional details or a specific format, we recommend reaching out to us via [email protected] or the chat option on our website. Our team will work with you to address their requirements and ensure your documentation meets their needs. We’re here to help resolve this for you! 🐾💙
Everything was perfect and easy. I got the answer very fast! Thank you very much!
Hello Rasa,
Thank you for your kind words! 🐾💙 We’re so happy to hear you had a great experience and that everything went smoothly. If you ever need further assistance or have any questions, don’t hesitate to reach out. We’re here to help! 😊🐶
Not really as fast as stated. Problem with my purchase after receiving constant emails.
Hello Ann,
We’re sorry to hear about your experience and any inconvenience caused. While we strive to make the process as quick and seamless as possible, occasional delays or issues can occur, and we truly appreciate your patience.
Please reach out to us via [email protected] or the chat option on our website with your order details so we can promptly investigate and resolve this for you. Your satisfaction is important to us, and we’re here to help make things right! 🐾💙
Hello Vita,
Thank you for your wonderful feedback! 🐾💙 We’re delighted to hear you had a great experience and found the process efficient. Providing excellent customer service is our priority. If you ever need assistance or have any questions, we’re here to help! 😊🐶
You didn't ask her size it's medium I got documents on phone but I have not received my paper documents and harness yet
Fast and easy and a safe and pleasant experience would recommend it to my friends and family
Hello Daniel,
Thank you for sharing your experience! 🐾💙 We’re thrilled to hear that the process was fast, easy, and pleasant for you. Your recommendation means so much to us! If your friends or family have any questions, we’re always here to assist. 😊🐶✨
Super quick and easy to get both my dogs their ESA paperwork. Definitely going to help me in the future since they're "aggressive" breeds.
Hello Matthew,
Thank you for your feedback! 🐾💙 We’re so glad the process was quick and easy for you and your pups. Having ESA documentation can definitely make a difference, especially for breeds often misunderstood. If you ever need further assistance, we’re here to help. Wishing you and your furry companions all the best! 😊🐶✨
The process was at ease and turnaround time was a breeze. Thank you for your service.
Hello Jasmine,
Thank you for your kind words! 🐾💙 We’re delighted to hear that the process was smooth and the turnaround time met your expectations. If you need any further assistance, don’t hesitate to reach out—we’re always here to help. 😊🐶✨
It was a seamless experience! I would definitely recommend it to any one who needs assistance
Hi Brittney,
Thank you for your wonderful feedback! 🐾💙 We’re thrilled to hear you had such a seamless experience. Your recommendation means so much to us! If you ever need help or have questions, we’re here for you. 😊🐶✨
Convenient, easy and not very hard to set up and get things go.
Hello Tessa,
Thank you for sharing your experience! 🐾💙 We’re so happy to hear that you found the process convenient and easy to set up. If you need any assistance or have more questions, feel free to reach out—we’re always here to help! 😊🐶✨
My experience with you all is was great and you have helped me a lot with everything.
Helo Hanie,
Thank you for your kind feedback! 🐾💙 We’re so glad to hear that you had a great experience and that we were able to help you. It’s wonderful that your doctor encouraged you to give us a try, and we’re happy the process was convenient for you to complete from home. If you ever need further assistance or have questions, we’re always here to help! 😊🐶✨
Got my documents in less than 48 hours! Super simple and quick process
Hello Laura,
Thank you for sharing your experience! 🐾💙 We’re thrilled to hear that the process was quick and easy, and that you received your documents in under 48 hours. If you ever need further assistance or have any questions, we’re always here to help. 😊🐶✨
Thank you for avoiding speaking with me regarding my feelings. It is so important for me. Also it's convenient. I received my ESA around 24 hours.
Hi Mariia,
Thank you for sharing your feedback! 🐾💙 We’re glad to hear that you found the process convenient and that your ESA letter arrived so quickly. It’s great to know we could provide the support you needed in a way that worked for you. If you have any questions or need further assistance, we’re always here to help! 😊🐶✨
Hello Nancy,
Thank you for your feedback! 🐾💙 We’re so glad to hear you found the service easy and quick. Your recommendation means a lot to us! If you ever have questions or need assistance, we’re always here to help. 😊🐶✨
This is my 2nd year using this group and it does not always take the time frame given. They are way quicker than that! Thank you for helping me stay in great mental & emotional health.
Hi Lauren,
Thank you for your loyalty and for sharing your experience! 🐾💙 We’re thrilled to hear that we’ve been able to support you for a second year and that the process exceeded your expectations. Your mental and emotional well-being is so important to us, and we’re glad we could play a part in helping you. If you ever need assistance, we’re always here for you. 😊🐶✨
It really helps with my companion to have him registered. I makes life easier knowing all he does for me.
Hello Jackie,
Thank you for sharing your experience! 🐾💙 We’re so glad to hear that having your companion registered has made life easier for you. It’s amazing how much comfort and support our furry friends provide. Your bond with your pet is truly special, and we’re honored to be a part of helping you keep that connection strong. If you ever need further assistance, we’re here to help! 😊🐶✨
My letter arrived in less than 24 hours! I am in the process of moving and I didn't have enough money to pay the pet fees. This letter saved a lot of money and stress. I am so grateful because I don't know what I would do without my little Manchas.
Hello Belqui,
That’s amazing to hear! 🐾💙 We’re so glad the process was quick and that your ESA letter arrived just when you needed it. Moving can be stressful, and it’s wonderful to know that your letter helped save money and ensured you could keep Manchas by your side. Emotional Support Animals truly make a difference in our lives, and your story highlights just how important they are.
If you have any other questions or need assistance in the future, we’re here for you. Wishing you and Manchas a smooth transition to your new home! 😊
The site was easy to navigate and it seems as if they really care about you and your pets well being.
Hi Daniel,
Thank you for sharing your experience! 🐾💙 We’re so happy to hear that you found the process easy and felt cared for. Our goal is to make things as smooth as possible while supporting both you and your furry companion. If you ever have questions or need assistance, we’re here to help. Thank you for choosing us! 😊
I am so happy that I received my esa document for my 2 dogs. Thank you so much for everything!
Hi Florencia,
That’s wonderful to hear! 🐾💙 We’re so glad we could help you obtain your ESA documentation for your two dogs. It’s heartwarming to know they’ll continue to provide you with the support and comfort you need. If you have any questions or need assistance in the future, we’re always here to help. Thank you for trusting us! 😊
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Landan,
Thank you for your feedback! 🐾💙 We’re thrilled to hear that you found the process smooth and easy. Ensuring a seamless experience is our goal, and it’s great to know we met your expectations. If you ever need further assistance, don’t hesitate to reach out—we’re here to help! 😊