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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Easy as pie. Process was fast and straight to the point and the support is there if you need questions answered.
I purchased the ESA package that was going on at the time which included the digital copy as well as the televet however I only received my digital copy and continue to get emails saying I haven't registered either of them yet. I was also supposed to get a freebie since it took several days but that has not happened either.
Hello Devon,
We’re sorry for the confusion and delays—that’s not the experience we want for you.
Please reach out to our support team through live chat on www.supportpets.com or via email at [email protected].
We’ll make sure everything is sorted out for you as quickly as possible. Thank you for your patience!
I greatly appreciate the easy process and quick turn around time.
Hello Larry,
Thank you so much for your kind words! We’re so happy you had a great experience with us. Have a fantastic day!
Not paying outrageous prices while having the opportunity to always have my babies with me.
Horrible! If I could give the company a o I would have. A one star is much too generous.
Hello Madeleine,
We’re truly sorry to hear about your experience, and we understand how frustrating this must be. This is not the level of service we aim to provide, and we want to make things right as quickly as possible.
Please reach out to our customer support team again through live chat on www.supportpets.com or via email at [email protected].
We’ll prioritize your case and ensure it’s properly addressed. Thank you for your patience, and we’re here to help resolve this for you.
I have recently joined ESA! I had put off doing so because I wasn't sure I would be approved!
The questions they ask was very easy to answer plus being approved was great!
They have everything you do very simple to do right online. It goes step by step helping you to get your dog sat up with the right harness size. The lease and your if card comes with it!
Their customer services people were really helpful and they answered all my questions!
I wish I had done this sooner so my Chloe could have been going with more!
I highly recommend supportpet ESA
Hi Sharon,
Thank you so much for sharing your experience! 🐾💙 We’re thrilled to hear how smooth and straightforward the process was for you and that our team was able to assist with all your questions. It’s wonderful to know that Chloe can now be by your side more often, bringing you the comfort and support you deserve.
Your recommendation means the world to us, and we’re so glad you’re part of our Support Pets family. Wishing you and Chloe many happy moments and adventures together in 2025!
Very easy and smooth experience, very excited to see what it will all entail.
Hi Jessica,
Your positive feedback truly made our day! Thank you for your support, and have an amazing day ahead!
Very satisfied with the help getting my dog to be my support dog
Hi Theresa,
We’re so grateful for your thoughtful review! Your trust means so much to us. Have a wonderful day!
The entire process of getting and receiving the documents was seamless. They were fast, simple, and easy to retrieve. I am looking forward to enjoying the new freedom of having my ESA with me everywhere I go!
Hello Allison,
We're so glad to hear your experience was smooth and hassle-free! 🐾💙 It’s wonderful that you’re now able to enjoy the companionship of your ESA wherever life takes you. If you ever need assistance or have any questions in the future, we’re here to help. Enjoy this new chapter with your ESA by your side!
I had a great experience with support pets. They got my ESA done quickly and resolved some payment concerns I had and even refunded me since I unselected options that I didn't know I did. I really appreciated there help. Excellent customer service!
Hi Alexis,
Thank you so much for your kind words! We’re glad to hear that our team was able to assist you quickly and resolve your concerns, including your refund. Providing excellent customer service is always our priority, and it’s wonderful to know you felt supported throughout the process.
If you ever need anything else, don’t hesitate to reach out. Wishing you and your ESA all the best on your journey together!
I ordered my esa an got it quick plus it saves me on my doggie bills much thanks
Hi Calvin,
Thank you for sharing your experience! We’re so glad we could meet your expectations. Have a lovely day!
They move fast I totally recommend to get your paper works go get your service animal
Hello Shanna,
Your feedback means everything to us! Thank you for your support, and have a fantastic day!
I had an amazing experience that I will always cherish. The excitement of exploring new places with my best friend is something I'm really looking forward to. We have so many adventures planned, from road trips to discovering hidden gems in the city. I can't wait to create unforgettable memories together as we travel to different destinations and share new experiences.
Hi Nicole,
That’s so wonderful to hear! 🐾💙 We’re happy that you had such a great experience and are now ready to embark on exciting adventures with your best friend by your side. Whether it’s road trips or discovering hidden gems in the city, those moments together will be truly special.
Wishing you both countless unforgettable memories and joy on every journey ahead. Safe travels and happy exploring! 🐶✨🌍
Customer support has been very helpful and answered all my concerns in a timely manner
Hi Priscilla,
We’re so happy to hear about your positive experience! Thank you for your trust, and have an amazing day!
Great experience with the company. Super insanely fast response time, and even great communication from the customer service techs!
Hello Michael,
Your kind review inspires us to keep doing our best! Thank you for your support, and have a wonderful day!
While I realize that you are here to help. Don't try and push other services immediately to me that stressed me out as well as I got a fraud alert from my bank.
Hi Melissa,
Thank you for sharing your experience with us. We’re glad you chose us and that you and Zoe have such a strong bond—that connection is truly special.
We’re sorry if the additional service offers felt overwhelming and if the payment process caused any stress. Your feedback is incredibly valuable, and we’ll use it to improve the experience for others moving forward.
If there’s anything else we can assist with, please don’t hesitate to reach out.
When I first attempted to register my kitties through Support Pets, I was a little turned off, the website and the process seemed unauthentic. After moving through the prompts and holding my breath, the results were better than I expected.
The documents were professionally written and were accepted by the establishments I stayed in while travelling. I am thankful for Support Pets as I would not have been able to venture forth without my kitties.
Hello Helena,
Thank you so much for sharing your experience! 🐾 It’s understandable to feel uncertain at first, but we’re so glad the process turned out to be worthwhile for you. Your bond with Princess Cupcake and Minxie is truly special, and the way they respond to your needs shows just how attuned they are to you.
We’re honored to have played a part in helping you travel with your kitties by your side, offering the comfort and support you need to navigate challenging moments.
If you ever need assistance in the future, we’re here for you.
Fast service and very informative about the protocols and procedures.
Hi Devona,
Thank you so much for taking the time to share your experience! Your feedback means the world to us. Have a great day!
My shopping experience was easy peasy, please believe me. As I am a 100% disabled veteran both neurologically, physically and suffer from mental health illness disorders, one mainly being social anxiety; I truly appreciate this company and Strongly Recommend them to any and everyone who needs ESA services, like me.
They are very trustworthy and outstandingly professional. 10/10 exemplary status recommend!
Hello Bisa,
Thank you so much for your kind words and for sharing your experience with us! 🐾💙 It means a lot to hear that we could make the process easy and stress-free for you. Your recommendation and trust are deeply appreciated, and we're truly honored to have been able to support you.
Thank you for your service and bravery—you and your ESA deserve nothing but the best care and support. If you ever need anything else, we’re always here for you. Take care and give your ESA an extra cuddle from us!
They were quick answered my question and fix the problem. I can get my dogs with me everywhere i can go.
Hi Elizabeth,
Thank you so much for your kind words! We’re so happy to know you had a great experience. Have a wonderful day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Letanya,
Your support keeps us going! Thank you for your thoughtful review, and have a fantastic day!