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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I have a dog and a cat. The cat was supposed to be free but I never received anything for my cat.
Wonderful and helpful and very easy to complete questions and I'm delighted for the quick response since my dog areas I are traveling soon.
Hi Deidre,
Thank you for your review! We’re delighted we could help. If you need any support in the future, we’re here for you. Have a lovely day!
Easy to use, cost was fair, quick response to all documents. All questions were realistic.
Hi Lyn,
We appreciate your kind words! It’s fantastic to hear about your experience. If you ever need anything else, feel free to reach out. Have a great day ahead!
Having to log in to multiple sites, watch a video and then finally have access to my documents was extremely frustrating.
I would
Have much preferred to have the documents emailed to me as they said they would be.
I paid my fee and simply wanted an email. The process you require is redundant and frustrating
Hello Gianina,
Thank you for sharing your experience with us. We truly apologize for the frustration you encountered during the process. We understand that our steps can seem time-consuming, especially when you're looking for quick access to your documents. While we do require a few steps to complete everything, we appreciate your feedback and are constantly working to improve the user experience. We will certainly take your comments into consideration as we continue to refine our process. If you need your documents sent via email, please reach out to our support team at [email protected] or use the chat option on our website.
Awesome experience I was able to get everything done and organized and work with a doc with fast responses
Hello Amber,
Thank you for your positive feedback! We’re grateful to have been part of your journey. If you need further assistance, we’re always here. Have a fantastic day!
Fast service, caring doctor who listen to how you deal with everyday life experiences
Hello LaNina,
We’re so happy to read your review! It’s rewarding to know we made a difference. Let us know if you need anything else. Have a great day ahead!
When in need immediate response in answering from support personnel
Hi there,
Your review made our day! We’re thrilled we could help. If you ever need assistance, we’re just a message away. Wishing you a wonderful day!
Thank you for this opportunity to make both the animal owners and our fur babies to stay with us most of the time while in public.
Hi Sarah,
Thank you for your kind words! We're so happy to be part of helping you and your fur baby stay together more often. There’s nothing quite like the bond we share with our pets, and we know how important it is to have them by our side. If you ever need assistance or have any questions, we’re here for you. Wishing you and your fur baby many wonderful adventures together!
The process was very simple and received a reply very quickly. Made me feel as if the truly care about my needs and understand the love I feel for my pup.
I am very pleased with the quick response that Support Pets have provided for me.
They are very thorough and professional.I would highly recommend them.
Hello Maureen,
Your support means so much to us! Thank you for your thoughtful review, and have a great day!
I got my letter within 24 hours! It was official from a doctor and my apartment accepted it right away! I'm telling ALL of my family and friends about Support Pets so they can receive the amazing benefits too! Don't waste your time with other companies people, I swear they are the best!
Hello Aliviya,
We’re so grateful for your review! Thank you for choosing us, and have a fantastic day ahead!
I was very pleased with the customer service support they stayed with me through the whole process to make sure I did everything correctly. Thank you again.
I wanted to find a way to keep my pets with me when I go out or when I go out of town.
Hi Rakeshia,
Thank you for your trust and support! Your feedback keeps us motivated every day. Have an amazing day!
Everything I needed to for this to be an easy process was amazing!
Hi Vanetria,
Your kind words mean the world to us! Thank you for your feedback, and have a lovely day!
I have been able to relax knowing my pup is able to go with me wherever I go.
Hello Lori,
Thank you for sharing your experience! We’re so happy to know you had a great time with us. Have a fantastic day!
I'm very pleased with the service was quick and easy Ziggy and I thank you very much :)
Hi Suzi,
Thank you so much for your kind words! We’re delighted to hear about your experience. Have an amazing day!
I can tell that support pets actually care about fur companions and the crucial role that our furry friends play in our lives. Thanks
Hi Diondrae,
Your support means everything to us! Thank you for sharing your feedback, and have a fantastic day ahead!
Fast and easy. I do have PTSD and this bad it very easy to do! Now I can rent my home abs but have to worry about anything!
Hello Kevin,
Your review made our day! Thank you for your support and trust. Have a wonderful day!
I would say that the overall experience was decent, though at times, a bit confusing. I would definitely use it again.
Hello Halie,
Thank you for your feedback! We're glad to hear your overall experience was positive, even if there were a few confusing moments along the way. Your insights help us improve, and we’re always here to assist if you need any clarification in the future. We’d be happy to help again anytime!
Was very easy and fast approval. I so recommend them. Very helpful. Just wasn't clear on what I was getting for the price I paid but everything else was great
Hello Destiny,
We’re so glad you had a positive experience with us! Thank you for your kind words, and have a great day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kimberly,
Thank you for bringing this to our attention! We apologize for any confusion regarding your cat's ESA letter. If the cat was supposed to be included for free, we definitely want to resolve this for you.
Please reach out to our customer support team at [email protected] or use the chat option on our website, and we'll make sure to address this issue promptly and get the necessary documents sent over to you. We appreciate your patience!