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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Well at first i wasn't sure,but i love my dog Mr.Polo and me are very close although i never did like leaving him in the car while i bought something at the store;this is a challenge i couldn't refuse.
Hi Robert,
We’re so happy to hear that you and Mr. Polo are both enjoying the journey together! 🐾 It’s wonderful that you were able to get everything sorted quickly with our team and that we could help make things easier for you. We love hearing that our support has made a difference for you and Mr. Polo. Thank you for sharing your experience and for trusting us. We’re always here for both of you!
It's very simple to purchase and everything is easy to follow. The process was quick and I was always kept informed about what step of the process was in. My only request is that everything can be offered to buy from the beginning versus in different stages of the process.
Hi Nicole,
We’re so glad to hear that the process was easy to follow and that you felt well-informed throughout! We appreciate your feedback about offering everything upfront and will definitely consider it as we continue to improve the experience for everyone. Thank you for sharing your thoughts with us—it helps us a lot in making sure we’re always providing the best service possible. We’re here for you whenever you need us! 😊
I had trouble getting my documents to download so I had to contact customer service. They were on it stat! I had everything I needed and more….
Hello Hope,
Thank you so much for sharing your experience with us! We're thrilled to hear that our customer service team was able to resolve your issue quickly and effectively. It’s wonderful to know that everything you needed was taken care of, and we appreciate your kind words about choosing us.
We’re always here to make the process as smooth as possible and ensure you have the support you need. Thanks again for trusting us, and we’re happy to be the right fit for you! If you ever need further assistance, don’t hesitate to reach out. 😊
This is my second year going with the program and it helps a ton!
Hi Oleksandra,
We truly appreciate your feedback! We’re thrilled to know that you had a positive experience. If you need further assistance, please don’t hesitate to reach out. Have a wonderful day!
Hi Elise,
We truly appreciate your review and are so happy to know that you're satisfied with our service! At Support Pets, we aim to make the process as easy and efficient as possible, and it's great to hear we met your expectations. If you need anything in the future, we're always here to help. Take care and have a great day!
Was a very way and fast experience. The website was user friendly as well
Hello Anna,
We're so grateful for your feedback! It's great to hear that we could help. If you need any more support, don’t hesitate to contact us. Have a wonderful day!
This was a great experience as it was fast and easy I was able to pre-qualify and get the document within 24 hours. They give you all the information plus a video and I have everything saved.
Hi Yvette,
Thank you for your positive review! We're happy to hear that you had a great experience with us. Should you need any further assistance, we're always here to help. Have a fantastic day!
I just wanted to renew Dutchess esa paid 87.00 and another 134.00 that I did not eant
Hello Rebecca,
We’re sorry to hear about the confusion with your charges. It’s important to us that all charges are clear, and we certainly don’t want you to feel overcharged.
Please reach out to our customer support team directly at [email protected] or through the chat option on our website, www.supportpets.com, so we can help review your account and resolve this matter for you. If a refund is applicable, we’ll make sure it’s processed right away.
Thank you for bringing this to our attention, and we’ll work to get everything sorted for you as quickly as possible!
Process was quick and simple. Got everything within 48 hours.
Hello Kaylee,
We truly appreciate your feedback! It’s always great to know that we made a difference for you. If you need any further help, we’re here for you. Have a lovely day ahead!
Arrived fast very easy to do no hassles would recommend to others 😊
Hello Brandon,
Thank you for sharing your experience with us! We’re so happy to hear that you’re satisfied with our service. If you need anything else, don’t hesitate to get in touch. Have a fantastic day!
Very easy and fast! Best prices I've seen! Good job, support pets!
Hello Nicholas,
We’re so happy to hear that you had a positive experience! Thank you for your feedback. If you need any help in the future, feel free to contact us. Wishing you a wonderful day ahead!
Very good service. No problems. Planning to get the balance of items in the future.
Hello Karl,
We’re so grateful for your kind words! It’s great to hear that we were able to help. Should you need further assistance, we’re just a message away. Have a great day ahead!
Fast, easy and helpful. I recommend this to anyone looking to get a ESA Certification for their pet!
Hi Sheria,
Thank you for your positive feedback! We’re delighted to hear that our service met your expectations. If you need anything else, feel free to reach out. Have a wonderful day!
Easy and very helpful customer service. They had a question for me, and after I replied, everything was approved and came together quickly.
Hi Patti,
Your feedback means so much to us! We’re happy to hear that we could assist you. If you ever need further support, don’t hesitate to contact us. Have a lovely day ahead!
Received in timely matter! Very fast and easy to deal with. Would recommend if needed for your pets
Hello Katherine,
Thank you for your kind review! We are so happy we could help. If you need any further assistance, we are here for you. Have a great day ahead!
Only request the housing letter, but was charged for the housing and travel letter.
Hello James,
We apologize for any confusion regarding the charges. The price for the ESA letter remains the same whether it is for housing, travel, or both, as they are all included in the same service. We understand that the details may not have been clear, and we’re here to help clarify everything for you.
Please reach out to our customer support team at [email protected] or use the chat feature on our website, www.supportpets.com, and we'll review your order, confirm your charges, and make any necessary adjustments if needed.
Thank you for bringing this to our attention.
Combat veteran w/ptsd my little chawawa let's me know when she detects changes in my personality 🐶
Hello Jeffery,
We truly appreciate your lovely review! It’s wonderful to know we could assist you. If you need anything else, don’t hesitate to contact us. Have a fantastic day ahead!
Getting my Daisy Mae certified to be with me where ever I go is a huge benefit to me and her. She is happier and healthy, her anxiety seemed very hard on her body. Support Pets made it very easy to complete the application and to get the appropriate documents needed to have Daisy Mae with me a lot more. Thank you so much!
Hi Janice,
We’re so happy to hear that Daisy Mae is doing better and that our process made it easier for both of you! It’s wonderful to know that she’s feeling healthier and more comfortable with you by her side. Thank you for trusting us with her certification, and we’re always here to support you both on this journey.
It was very easy to work through the website and get the documents needed.
Hello Michele,
We are so grateful for your kind words! It’s fantastic to know that we were able to assist you. If you need any further help, feel free to reach out. Have a wonderful day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Airyanna,
Thanks for your 5 stars review!