On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The process is very quick and easy. I have spoke to them on the phone as well and are very patient and very nice.
Hi Sherry! Thank you for your kind words!
We’re so glad you found the process quick and easy and had a positive experience speaking with our team. Your dogs are lucky to have someone who cares so much about them. If you need any further assistance, we’re here to help!
I ordered esa ID and vest for my dog, he's already trained. But then I got charged over $200 for PSD training. I didn't ask for those
Hi Briyana! We’re glad to hear you appreciate the support, and we’re sorry for any confusion regarding the charges.
Please contact our customer support team at [email protected] or use the chat feature on our website. They’ll be happy to review your order and assist in resolving this issue. We’re here to help and ensure everything is sorted for you and Coffee!
I made an error in second dogs name. I'm sure it will be corrected
Hello Regina! Thank you for sharing your experience!
If you’ve already reached out to our support team, they’ll be happy to assist with correcting the name. If you need further help, feel free to contact us, and we’ll make sure it’s taken care of. We’re here to help!
Wonderful! Simple and quick! They got back to me quickly and emailed the documents which was super convenient
Hi Kyira! Thank you for your feedback!
We’re so glad to hear the process was simple, quick, and convenient for you. If you ever need any further assistance, we’re always here to help!
Signed up. Got certified. Less than 24 hours. Gave my a sense of Hope. So thankful.
Hi Jason! Thank you for sharing your experience!
We’re so happy to hear that the process was fast and gave you a sense of hope. Your kind words mean a lot to us. If you ever need further assistance, we’re here to help. Thank you for choosing us!
It was such an easy process to get Buster's documentation as my ESA companion so that he can stay with me anywhere that I am. He is my buddy for life and so grateful that he can now go with me everywhere and stay any where that I stay. He is my family and my ride or die partner to the end.
Hello Cody! Thank you for sharing your experience!
We’re so glad the process was easy and that Buster can now stay with you wherever you go. It’s clear how much he means to you, and we’re honored to have helped you get the proper documentation to keep your ride-or-die partner by your side. If you need anything else, we’re here to help!
Hi Kari! Thank you for your enthusiasm!
We’re so happy to hear you’re satisfied. If you ever need anything, we’re here to help!
It was a very easy and quick process. It is helping me get into an apartment as well as be able to have my dog when I need her.
Hello Sarah! We’re so glad to hear the process was easy and quick for you!
It’s wonderful that it’s helping you secure housing and keep your dog by your side. If you need any further assistance, we’re always here to help!
They give a very detailed letter about your disability and states they recommend you need a support animal. They try to sell sell sell their other products and make you watch a long video before accessing your documents. I'd recommend going with another company that "feels" more legit.
Hi Anna! We’re sorry to hear that your experience didn’t meet your expectations.
Our goal is to provide a thorough and professional service, including detailed ESA documentation to ensure it’s effective. The additional products and video are optional and designed to offer more resources for those who might need them. We appreciate your feedback and take it seriously as we work to improve. If there’s anything we can do to assist further, please let us know.
Quick responses from support, however, I selected no for the gear package and was still charged $87 for it despite opting out. I do not appreciate that there is no clear total upon check out.
Hi Kira! We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Please reach out to our support team at [email protected] or via chat on our website to ensure your refund is processed promptly. We’ll review your order and make sure everything is resolved. Thank you for your patience, and we’re here to help if you have any further questions or concerns.
All the questions and videos made my experience comforting about my baby.
Hi Ada! Thank you for sharing your experience!
We’re so glad to hear that the process was comforting and that you felt supported throughout. If you ever need further assistance, we’re always here to help!
Nahbhhhjsjjsjsjsjsjsjjjdjdjdjdjsjjsskksjskdkdsjjshjdjdjjdjdjdjdjdjdjjdjd
Hi Myrna! It’s unclear what you’re trying to share, but if you need any assistance, please let us know. You can also reach out to our support team at [email protected] or via the chat on our website for help. We’re here for you!
Very easy and quick gave me all the information I needed and approved me and my pet at the time it said it was.
Hello Na W,
Our pleasure! Helping you is what drives us every day.
Easy fast experience...well recommended and will share recommendations
Hi Crystal! Thank you for your feedback!
We’re glad you had an easy and fast experience. Your recommendation means a lot to us. If you ever need assistance, we’re here to help!
The process was easy and took very little time. I am so happy that my kitties will be able to move with me.
Hello Barbara! Thank you for sharing your experience!
We’re so glad the process was quick and easy for you and that your kitties can now move with you. If you ever need further assistance, we’re here to help. Thank you for choosing us!
Hi Ryan! Thank you for your feedback!
We’re so glad you found the process efficient and reliable. Recommendations like your girlfriend’s mean a lot to us. If you ever need any assistance, we’re here to help!
This was an easy process that I needed. Now I can take my fur baby when I have bad anxiety. So thankful for you all
Hello Deeneen! Thank you for sharing your experience!
We’re so glad we could help make it possible for you to have your fur baby by your side when you need them most. If you ever need assistance or have questions, we’re always here to help!
Process was extremely fast. Made the process fast and easy to understand.
Hello Madelyn! Thank you for your feedback!
We’re happy to hear the process was fast and easy for you. If you have any questions or need assistance, we’re here to help!
Everything went smoothly and was timely. I did not have any issues.
Hi Kindsey! Thank you for sharing your experience!
We’re glad everything went smoothly and in a timely manner for you. If you ever need assistance or have questions, we’re here to help!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tammy! Thank you for sharing your experience!
We’re glad to hear that the process was easy and straightforward for you. If you ever need any assistance, we’re here to help! Thank you for choosing us.