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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I applied and it was easy and faster than I expected! Highly recommend!
Had many questions which were responded to quickly, easy to understand and very kind!
Hello Billie,
Our pleasure! Your feedback reminds us why we love what we do. Thanks for being a part of our journey!
Received documents in expected timing and I have submitted documents to landlord awaiting any further feedback from them, will update soon
Hello there,
Thanks for sharing your experience! We're glad to hear you received your documents on time and have been able to move forward with your landlord. We hope everything works out smoothly for you and your pup! If you need any further support along the way, we’re here for you.
Took almost no time to get approved and obtain signed documents
Hello Patrece,
Our pleasure! We truly appreciate your kind words and your support. Thank you for being here!
Good, great, speedy, expensive, required in order to take my pet anywhere.
Hello Christopher,
Our pleasure! We’re so glad to have made a positive impact. Thanks for sharing your thoughts!
I was in need of ESA paperwork fast and Support pets delivered. They made the process easy and at a great price.
Hello Payton,
Our pleasure! Your words mean so much to us. Thanks for taking the time to let us know!
Compared to other ESA certification sites I've used, Support Pets is the easiest and most straight forward and budged friendly that I've found. They say turnaround is 24-48 hours but I got mine SAME DAY. Highly recommend.
Hello Josh,
Our pleasure! It’s feedback like yours that keeps us inspired. Thanks for being part of our community!
This is my second year with Support Pets and I've received my documents both times quickly and efficiently. The same doctor did my renewal which is really great too! I received my renewal within 12 hours of submitting my questionnaire. There was some kind of glitch with my auto-renewal and I had to manually do it, but once I contacted support they were fast in figuring out what happened and resolving it! The ESA approval/renewal and customer service are both top notch and I'd recommend Support Pets to anyone interested in making their pets an ESA!
Hello Rachel,
Thank you for sharing your experience! We're so glad to hear that your ESA approval and renewal process was smooth and efficient, and that our support team was able to quickly resolve the issue with your auto-renewal. Providing fast and reliable service is our top priority, and we truly appreciate your trust in us for a second year. If you ever need anything in the future, we’re here for you!
I was very nervous about my dogs coming with me places. They give me comfort and stability so not having them is stressful in itself. This company made that happen though with ease and comfort. Process was easy, feasible and trust worthy. Thank you
Hello Jennifer,
Our pleasure! We’re so grateful for your kind words. Thanks for sharing your experience with us!
Second time using Support Pets. Thank you for the support and advice.
Hello Michela,
Our pleasure! We’re so glad you had a great experience. Thanks for your support!
Great service but when signing up, too many monetary options to select from with full knowledge.
Hi Wendy,
Our pleasure! It’s wonderful to hear that we made a positive impact. Thanks for your trust!
Information that was given and how quickly everything was approved was more than accurate. I was impressed the website was kinda hard. To navigate through it difficult at times but once I figured it out everything kind of went smoothly after that, I'm waiting now to get my Deluxe package. The best, the tag and all that other stuff that I ordered
Hello Jason,
Thank you for sharing your experience. We're truly sorry to hear about the difficult time you've been going through. We understand how much your dog means to you during this challenging period, and we're glad we could help you with the ESA process.
We're sorry the website navigation was a bit tricky, but we're glad everything went smoothly once you got the hang of it. We hope that the Deluxe package and all the items you've ordered help you and your dog feel more supported and comfortable as you navigate this tough situation.
If you have any questions about the status of your package or anything else, feel free to reach out to our support team at [email protected]. We are here for you and wish you strength as you continue through this journey.
Getting signed up and getting my dog qualified. There's a simple and easy process which I do appreciate. Thank you so much for all your help.
I didn't have any problems with anything. Everything was broken down and explained in a very good manner.
Hello Freda,
Our pleasure! We’re always happy to know our service has been valuable to you.
Muy contenta porque obtuve respuesta rápida, y podré llevar a mi perrita a todos lados!
Hola Bieny,
¡Es un placer! 😊 Tu satisfacción es lo que nos motiva a seguir mejorando.
Molly was the 'belle' of the dog park today, wearing her beautiful red vest!
Hello Robert,
Our pleasure! Knowing we’ve made a positive impact makes our work so rewarding.
This helps out so much I've put ppl on in da past 2 or 3 yrs im sure dey didn't use da link I sent.
I sent in my landlord forms to be signed and after talking to 4 different people I finally got an answer, so hopefully I will be receiving them soon.
It was simple and easy to fill the form out and to be approved. Thank you so much.
Hello Christina,
Our pleasure! We appreciate the opportunity to support you.
You have enabled me to have my pet (my baby) with me at all times. Thank you so much! Easy process, affordable prices.
Hello Sheryil,
Our pleasure! Your feedback encourages us to keep delivering excellence.
Was quick and easy. Very glad I was able to sign my fur babies up so quickly.
Hello Jason,
Our pleasure! We’re committed to ensuring you always receive the best service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shelby,
Our pleasure! We appreciate you taking the time to leave such a positive message. Thanks for your support!