On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My experience getting my fur baby ESA approved was easy and simple to apply for. The support pet team is phenomenal they are extremely helpful with any issues you may have and any questions you may have. The bundle packages are great to have and the speediness of how fast you get your order is at least about a week for shipping and delivery. Everything comes with tracking and you get all of your important documents through PDF and easy to save to your file. The other great thing is you also get a Digital ID for your fur baby to always have at your finger tips! Very thankful for Support Pet Team and Foundation!
Hi Tiffany! We're so happy to hear you had such a great experience! It’s wonderful to know that the process was easy and that you found our team helpful and supportive. Keeping everything accessible with digital and physical documents makes things so much more convenient, and we’re glad you found the bundle packages valuable. Thank you for trusting us and for your kind words—we’re here whenever you need us! Wishing you and your fur baby all the best!
My husband is a Veteran and getting our TWO pups to become emotional support pets happened overnight! We received the documents we needed right away which will help us with our next move and be able to have one of our pups travel with my husband on his work trips.
Hi Geraldine! We're so happy to hear that you had a fast and easy experience! It’s wonderful that your two pups can now provide the support your husband needs, especially with travel and your upcoming move. We’re glad we could make the process smooth for you and that the second dog was included without any extra fees. Thank you for trusting us, and a big shoutout to your friends for recommending us! Wishing you and your pups all the best!
Super easy process. I had some anxiety it was going to be a ling, tasking experience, but it was quite the opposite! Very straightforward and for a good price!
Hi there Hadlee! We're so glad to hear that the process was easy and stress-free for you! It’s great when things turn out simpler than expected, especially when it comes to something as important as your ESA. Big thanks to your friend for the recommendation, and we appreciate your trust in us. Wishing you and your ESA all the best!
The doctor was very helpful and listened to my concerns now my emotional support dog is able to go everywhere with me with ease.
Hi Leigh! We're so glad to hear that the process was fast and helpful for you! Having your emotional support dog by your side can make such a difference.
If you haven't received a response via email, we recommend using our live chat option on our website at https://www.supportpets.com for faster assistance. Our team is happy to help with any questions you may have!
Support Pets has helped me so much get my Rocky registered as an ESA, it has made my life so much easier. Thank you
Hello Leschelle! We're so happy to hear that Support Pets made the process easy for you and Rocky! Having an ESA can make such a big difference, and we're glad we could help. Thank you for trusting us, and we wish you and Rocky all the best!
I got my ESA with no questions asked! It was convenient, and put me on route to get more paper work done quickly.
Hello Philip! We're so glad to hear that the process was quick and convenient for you! It's great that everything went smoothly and that you're getting everything in order. Big thanks to your friend for the recommendation, and we appreciate your trust in us. Wishing you and your ESA all the best!
I was uncertain how much I was paying. I thought it was 99 dollars, but I looked at what my card was charged, and I was charged 134 dollars.
Although I received my ESA approval and documentation quickly, I do not appreciate the lack of transparency in the ordering process. First, I was being offered $99 for the process, but then it went up to $134 because I opted to pass along a $35 discount to someone else. Okay, fine. At least I could see the price differences when I toggled through my options. Except for the middle option, which is something about 24/7 customer service etc. But wait...isn't that part of the service? When I clicked the radio button for this option I did not see my price change (above), so I went ahead and selected it. Wrong choice. An extra $8.99 was tacked on to my bill, which was not revealed to me until *after* the transaction went through. A bit of a scam, I think. ANY AND ALL PRICING SHOULD BE VISIBLE DURING THE ORDERING PROCESS. FULL TRANSPARENCY IS ESSENTIAL.
Hi Kate! We appreciate your feedback and understand how important transparency is in the ordering process. We're glad you received your ESA documentation quickly, but we’re sorry to hear that the pricing details were not as clear as expected.
Your concerns are valuable, and we’ll be sure to pass them along to the appropriate team to improve clarity in the checkout experience. If you have any further questions or need assistance, feel free to reach out to our customer support team via live chat at https://www.supportpets.com. We appreciate your trust in us and your honest feedback!
I've had a very positive experience to get my ESA verification and documentation. A friend who had gone through the same process had recommended them and it was just as she said it would: straightforward and quick. It gave me opportunity to enjoy my dog and not overstress over it
Hi Carole! We're so glad to hear you had a smooth and positive experience!
It's great that the process was as easy as your friend described, and that it helped you focus on enjoying your time with your dog without added stress. Thank you for trusting us, and a big thanks to your friend for the recommendation! Wishing you and your ESA all the best.
Didn't take long to fill out the forms and it was rather quick for the confirmation and approval.
Hi Ricardo! We're so happy to hear that you found the process quick, easy, and efficient! Making things simple and hassle-free is what we strive for. Thank you for trusting us, and we appreciate your kind words. If you ever need anything, we're here to help!
I received my documents in a very timely manner! Very pleased!
Hi Zackary! We're so glad to hear that you received your documents quickly and are pleased with the service! Thank you for trusting us, and if you ever need anything, we're here to help!
The support pet process was easy to use and fast delivery of documents.
Hi Norma! We're so glad to hear that you found the process quick and easy! Thank you for trusting us, and if you ever need anything, we're here to help!
This process was so easy and fast! The website is very clear and easy to navigate.
Hi Taylor! We're so happy to hear that you found the process easy and fast! We strive to make everything as clear and straightforward as possible. Thank you for trusting us, and if you ever need anything, we're here to help!
I'm grateful to have done this with how the strict the housing market is. I'm glad I could get the assistance I need.
Hello Amber! We're so glad we could help you navigate the housing market and get the assistance you need! Having the right support makes all the difference. If you ever need anything, we're here for you!
Request the vest. This service is a wonderful tool for individuals like me needing the emotional support of their furry companion while trying to function in the public society.
Hi Sara! We're so happy to hear that you're pleased with your ESA and that the process was easy and quick for you! Thank you for recommending us, and if you ever need anything, we're here to help!
Very helpful, straightforward and time efficient thank you so much!
Hi there Ariana! We're so glad to hear that you had a great experience! Thank you for your kind words, and if you ever need anything, we're here to help!
I was surprised how fast i got the Esa paperwork. It was done on the same day.
Hello Robert! We're so glad to hear that you received your ESA paperwork so quickly! We strive to make the process as fast and seamless as possible. If you ever need anything, we're here to help!
Hi Anna! We're so happy to hear that you had the best experience and found the process easy and helpful! Thank you for trusting us, and a big thanks to your friend for the recommendation. If you ever need anything, we're here to help!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Pets Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Louie! We're so glad to hear you had a quick and easy experience! Thank you for trusting us, and we appreciate your kind words. If you ever need anything, we're here to help!