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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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So far... great awaiting review by landlord to determine customer service level should more information be needed for approval thank you unable to evaluate "contact with customer service" at this time
It was very easy to answer the questionnaire. A Dr. reviewed immediately and I was accepted right away. Documents were delivered promptly.
Thank you so much for taking the time to share your experience, Gay. We're thrilled to hear the process was smooth and that you received prompt attention—looking after you and your pet is our top priority. We appreciate your trust and hope to continue supporting your needs in the future.
I received two emails saying that my payment didn't go through and reached out twice to Customer Support without a return response. Support Pets needs to have a phone number to call for assistance or a chat box.
Kaleb, it sounds like you’ve already reached out and haven’t received a response yet, which isn’t the experience we want for you.
For payment-related issues like this, our support team is the only one who can access and verify your account details. Please follow up through one channel, either [email protected] or the live chat at www.supportpets.com
They’ll be able to review your payment and get this resolved for you.
It was easy to navigate there was a little hiccup with the double payment BUT they made quick work of fixing that and all was smooth again.
Jason, thank you for sharing your experience and for your patience while we resolved the payment issue. We're glad everything was smoothed out quickly and appreciate your understanding. Looking forward to continuing to support you and your pets!
We received our documents the very next day! Customer service was also quick through email. I sent them an inquiry and they responded within 15 minutes! Not to mention they were very courteous and helpful.
Thank you, Ivan, for highlighting both our speed and commitment to clear communication, it means a lot to us. We’re glad your experience was smooth and courteous, and we’ll keep aiming to serve you with the same care and efficiency every time. Your feedback truly helps us grow.
They made everything so quick and easy and I received my documentation and letters in less then 24 hours. Thank you so much Support Pets
Steven, we’re truly glad to hear the process was quick and simple for you and Apollo. Your kind words mean a lot to us, and we hope to continue supporting you both whenever you need a helping hand.
The renewal process was easy. The process was efficient and timely. I have peace of mind that I can keep my beloved dog with me.
Thank you, Angie, for sharing your experience. We’re glad to hear the renewal process was smooth and is helping you enjoy peace of mind with your furry friend. Looking forward to supporting you and your dog in the future!
I received the documents but unable to get in to print them. I have read & done everything to get Safari to see them. Not working.
This happened 2 years ago, too. So I never got to print those either.
Thank you for sharing your experience, Veva. We’re sorry to hear about the trouble with printing your ESA documents and appreciate your persistence; please reach out directly so we can assist with getting past the technical issues and ensure you can access your documents smoothly moving forward.
My experience was so fast and easy. I was cautious at first just because I didn't want to be scammed but this was completely easy and legit and I will be referring my entire family and friends to the service.
Ashley, we’re thrilled to hear your experience exceeded your expectations and that trust came naturally. Thank you so much for spreading the word. Please don’t hesitate to reach out anytime; we’re here to make every visit just as easy and reliable for you and your family.
Fast and affordable service that actually is within the guidelines so there is no dispute when paperwork is needed to be presented.
Thank you, Latonya, for taking the time to share your experience. We’re glad to know our efforts to provide fast, affordable, and guideline-compliant service are making a difference for you. We appreciate your continued trust and look forward to supporting you and your pet in the future.
I like the easy way you do this. Very easy and quick. Thank you. I wish the vest came within cause I can't afford to purchase more products. I am on social security.
Thank you, Kim, for your kind words and honest feedback. We’re glad our service feels easy and quick, and we appreciate you sharing your timing concern, let’s connect to explore ways we might improve delivery options that fit your needs. We look forward to supporting you and your pet anytime.
This is my second year with this company. I was SO leary the first time! I kept thinking. There's no way this will actually work. This has to be a scam! Couldn't be further from that! Both times I received all my documents, signed by a licensed physician, in my state, within 48 hours. They charged me EXACTLY $99. No hidden fees. No coming back to find extra money missing from my bank account. Don't hesitate! They're wonderful!
Thank you, Theresa, for your thoughtful feedback and for trusting us a second time. We're glad to provide a transparent experience and look forward to continuing to serve you with the same reliability in the future. Please don’t hesitate to reach out whenever you need assistance!
Quede enamorado de la gestion, rapida y segura
Muchas gracias, Jose, por tus amables palabras. Nos esforzamos continuamente para que todo el proceso sea rápido y seguro, y valoramos mucho tu confianza. Quedamos a disposición para cualquier servicio o duda que tengas en el futuro.
Pretty good. Felt a bit bombarded with the emails though. Would have liked to see the wait times for each purchase choice, essential financial aid package versus others as a side note prior to choosing.
Thank you for sharing your experience, your feedback about email volume and clearer wait time information is truly appreciated as we continually strive to improve. We're glad to hear the overall deal met your expectations and remain committed to making future interactions smoother and more transparent for you.
We have been members for 3yrs. I do not have any complaints. I did have a small issue with this years renewal but is was quickly resolved and all is good.
Thanks for sharing your experience, Carol. We're glad to hear the renewal issue was resolved quickly, and we appreciate you being with us for three years. Looking forward to continuing to support you and Snickers!
The first log in was confusing having to reset a password that I had never created. And then the video said it didn't exist so honestly I thought I had gotten scammed till I emailed and was told to reset my password a second time then the video worked.
Renae, thank you for sharing your experience and for your patience as you navigated the login process. We’re glad to hear our team was able to help get things sorted so you could access the video. Your trust is very important to us, and we’re dedicated to making your future visits smoother.
Everything was so simple and website was easy to use. Been using this service for a couple of years and highly recommended it to my friends.
Thanks so much for your kind words, Sue! We’re thrilled to hear the website has made things easy for you over the years, and that you feel confident recommending us. Look forward to supporting you and your pets down the road!
Everything is super easy. From applying to getting help and using their website, it's all extremely easy to use. They're pretty fast too, it only took a day or two for approval and for my request change.
Thank you for sharing your experience, Shante. It's wonderful to hear that our process was straightforward and efficient, and we'll keep striving to make every interaction this intuitive and responsive. Feel free to reach out anytime if you need further assistance or have suggestions on how we can improve even more.
This service was extremely easy to use and very affordable compared to many on the market. The documents were sent quickly and I am very grateful to have my cats registered as ESA's!
Maya, thank you for taking the time to share your experience. We're glad the process was convenient and budget-friendly for you, and we're honored to assist with your cats' ESA registration. Your trust means a lot to us, and we’re here whenever you need support.
My documents came quickly except for the document i requested for my housing. My landlord requires a "resonable accomidation" form. It was asked for same time at renewal each year and yet it can never be included in order and have to as AGAIN every single time.
Monica, we’re glad your documents arrived quickly, but when a requested housing form is expected as part of your renewal and does not come through as anticipated, that understandably creates frustration.
Because this concerns a specific order history and a housing document request, our support team will need to review it directly through the contact options already provided so they can look into what happened with the reasonable accommodation form and the follow-up you were expecting. We hope this gets straightened out for you soon.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your initial thoughts, Zelda. We truly appreciate your patience during the review process and remain ready to assist whenever you or your landlord have any questions, looking forward to supporting you along the way!