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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Great experience for a stressful situation and helpful information
Seamless process. Quick, fast, easy, haven't required customer service. This is my second year utilizing support pets.
Hello Amya,
Thank you for your continued trust! We're glad to hear the process has remained quick and seamless for you—even into your second year. If you ever do need assistance, our team is always here to help. We appreciate you being part of the Support Pets community!
It was really fast and easy it didn't take a lot of work at all iveill recommend to others
Hello Rosetta,
Thank you for the great feedback! We're happy to hear the process was fast and easy for you. We truly appreciate your recommendation—and we're here anytime you or someone you know needs support.
Successful experience renewing my ESA documentation. Thank you.
Hello Caitlin,
Thank you for sharing your experience! We're glad to hear your ESA renewal went smoothly. If you ever need anything else, we're here to help.
The process was fairly quick, the website was easy to navigate, and the service provided was very much helpful and appreciated.
Hello Micheal,
Thank you so much for sharing your experience—we’re really glad the process was smooth and helpful for you. It means a lot to know we could assist, especially when managing costs is a concern. If you ever need support in the future, we’re here to help you and your companion every step of the way.
Ask a question and they responded quickly and was very helpful thank you
Hello Lyanne,
Thank you for sharing that! We're so glad to hear our team was quick and helpful. If you ever have more questions or need anything in the future, we're always here to support you.
Smooth sign up! Quick documents! My Harriet is good to go! She's my copilot on all our adventures.
Hello Cheryl,
That’s wonderful to hear! We're so glad the sign-up was smooth and that Harriet is all set for your next adventure together. Wishing you both many happy, stress-free travels ahead! If you ever need anything, we’re here for you.
Yea I received my documents.
But the billing is not correct. I'm not sure if it was me or you. Honestly I'm pretty sure that it was my error. I received two separate receipts One for $137.00 the other $87.00. Please cancel and refund me $137.00. Tks
Hello Carla,
Hi Carla, thanks for reaching out and for choosing us again.
Since this involves billing and refund concerns, the best thing to do is to contact the Support Pets customer service team directly by emailing info@supportpets. Com. Make sure to include your full name, the email you used for the order, and a brief explanation of what happened—mention the two separate charges you received ($137.00 and $87.00), and clearly state that you’d like a refund for the $137.00.
I had no issues getting my needs addressed and got my approval fast!
Hello Laura,
Thank you so much for your feedback! We’re glad to hear everything went smoothly and that you had another great experience. It means a lot that you came back to us for your current ESA needs. If you ever need anything else, we’re always here to help.
It was an easy process and I am completely satisfied because now I will be able to have my pet with me during traveling and when I go to the store. Thank You Kindly
Hi David,
Thank you so much for your kind words and for sharing your experience. We’re truly glad the process was easy and that our team was able to support you quickly and clearly. It’s wonderful to hear how much it means to have your pet by your side—and we’re proud to be part of that.
If you ever need anything in the future, we’re always here to help. Thank you again for choosing Support Pets!
The check out process was a little confusing but I managed. Overall a very easy and speedy experience.
Hello Karla,
Thank you for sharing your honest experience—we really appreciate it. We're glad to hear that overall the process was smooth and that our customer service team was able to help you quickly when things got confusing at checkout.
Your comfort and confidence matter, and we’re so happy to know that Support Pets is helping you feel more at ease with your companion by your side. If you ever need anything else, we’re always here to support you.
Process was pretty simple. Everything was explained thoroughly. I was approved in 24 hours and had my paperwork then.
Hello Laci,
Thank you for the great feedback! We’re glad to hear the process was simple and clear, and that you received your paperwork so quickly. If you ever need assistance in the future, we’re here for you and your companion.
My experience was great and helped with My dogs and I living situation.
Hello Kayla,
Thank you for sharing your experience! We’re so glad we could help with your living situation and that everything went smoothly. It means a lot that you came to us through a personal referral—if you or your pups ever need anything else, we’re here for you.
Wonderful... I've never had any bad experience and love this program for both my pets and myself. It provides hassle free issues wherever I go with my pets
Hello Faye,
Thank you so much for your kind words! We’re really glad to hear that the experience has been consistently positive for both you and your pets. It means a lot to know we’re helping make things easier and stress-free wherever you go. We’re always here if you ever need support again!
My experience with support pets was great they were helpful in getting my dog Louie to be with me in my new condo. This will help me to adjust to the new life that at my age 80 get through. Thank you so much.
Hello Anthony,
Thank you for sharing your story—it truly means a lot. We're so glad we could help you and Louie stay together as you settle into your new condo. Having that kind of support by your side can make a big difference, especially during major life changes. We're honored to be part of your journey, and we’re always here if you need anything in the future.
Easy to process and so nice to be able to renew each year. Glad to have help available. Saves $ for me on my rent also.
Hello Janet,
Thank you for your heartfelt message. It’s wonderful to hear how much Bella means to you and how she's helped you stay focused and supported. We're so glad the process was easy and that it continues to make a difference in your life—including saving on rent. We’re always here to help you keep that important bond strong year after year.
Enjoy the freedom to take Bella anywhere allowed with me. She is an awesome traveler.
I appreciate the documents so my esa dog can stay traveling with me
Hello Jennifer,
Thank you for sharing! We're so glad the documents were helpful and that your ESA dog can stay by your side while you travel. It means a lot that you came to us through a friend’s recommendation. If you ever need support again, we're always here for you.
Definitely what I needed it was. What iv been looking for and Definitely. The beat
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alexandra!
Thank you for your kind words. We're so glad the experience helped ease a stressful situation and that you appreciated the supportive, holistic approach. We're always here if you need anything else.