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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The process was quick and easy haven't went to renters yet but the documents look good to me
Hi John!
Thank you for your message. We're glad the process was quick and smooth for you, and we hope everything goes well when you present the documents to your renters. We appreciate you choosing us based on the reviews and are here if you need any support along the way.
It was good wondering when my stuff will come in the mail!
The process was easy and not stressful. The paperwork was exceptional.
Hi Patricia!
Thank you for your feedback. We're glad to hear the process was stress-free and that you were happy with the paperwork. We appreciate you choosing us based on reviews and are here whenever you need support.
I had a very good experience very fast and nice I got my documents very fast and am very grateful
Hi Cheyenne!
Thank you so much for your kind words and continued trust. We're happy to hear the process was fast and helpful for you again. It means a lot to be part of your journey, and we're always here whenever you need us.
It was so easy to be seen and heard as needing my dog for my emotional stress. Trying to find a way to get him certified was very stressful. Thank you to the team and services for making this so easy
Hello Tiffany!
Thank you for sharing your experience. We're so glad we could help make the process easier for you and take some of that stress off your shoulders. It means a lot that you chose us based on reviews, and we're here for you and your dog whenever you need support.
This program was super easy and amazing to sign up for. I love how quick and efficient they are!
Hi Nicole!
Thank you for your kind words. We're so glad the process was easy and efficient for you, and that you're happy with the experience. It's wonderful to hear your dog is now officially your Emotional Support Animal—we’re here anytime you need support!
Easy process. But you should wait until people receive their certificates before sending all of the follow up emails to purchase other stuff
Hi Stephanie,
Thank you for the feedback—we really appreciate it.
We're glad you found the process easy, and you make a great point. We’re always looking to improve the experience, and timing those follow-up emails better is definitely something we’ll take into consideration.
Thanks again for sharing your thoughts, and we're here if you need anything else.
I received the documentation I needed within 24 hours of my payment and request. Thank you for your assistance.
Hi Lara,
Thank you so much for your feedback. We're happy to hear you received your documentation quickly and that the process worked well for you. It means a lot that you chose us after checking with your doctor.
If you ever need anything else, we're here to help. Wishing you and your support companion all the best.
Easy process. Asked all the necessary questions. I got a fast response a
Hello Latonya,
Thank you for sharing your experience! We're glad the process was easy and that you received a quick response. It's great to know we could help make things smoother for you and your pet.
If you ever need anything else, we're just a message away.
I love that now I can bring my dog everywhere without any restrictions! He's my safe place in the world
Hello Maria,
Thank you so much for the kind words! We're happy to hear that your experience was positive and that your dog brings you so much comfort.
Just a quick reminder though—emotional support animals don’t have public access rights like service animals. Whether they're allowed in public places depends on each establishment’s policy. But we’re so glad you have the support you need, and we’re honored to be part of that journey.
Thanks again, and give your pup some extra love from us!
This experience made it easy and stress free I'm so happy I was able to do this. So helpful
Hello Jessica,
Thank you so much for sharing your experience. We're really glad to hear it was easy and stress-free for you—that's exactly what we aim for.
It means a lot that you chose us based on good reviews, and we're grateful we could help. If you ever need anything else, we're here for you and your support companion.
Needed a question and a pdf file resent to my email. Took customer service less than 5 minutes to do both. Excellent service.
Hi there Tate!
Thank you for your kind words. We're glad our customer service team was able to help quickly and get everything you needed. We're always here if you need anything else!
Easy, Fast and extremely helpful. The process was a breeze and now I'm able to have my baby with me wherever I go.
Hello Tanica!
Thank you for your kind words. We're so glad the process was smooth and that you're now able to have your companion with you. It means a lot that a family friend recommended us, and we’re here for you whenever you need support.
So far my experience has been on point! I've received my documents now waiting on my fur baby's vest and tag
Hi Belinda!
Thank you for opening your heart and sharing your journey. It's incredibly powerful to hear how much Lucy has helped you through such heavy and painful experiences. Emotional Support Animals like her can provide the kind of comfort and stability that words sometimes can't express. We're so glad you received your documentation and that it’s making a difference in your daily life. Your strength in facing these challenges, and your openness in talking about them, is deeply appreciated. We're honored to have played a small part in helping you and Lucy stay close—and we’re here if you need anything else.
Great service and quickly handled very satisfied customer
Hi Angelia!
Thank you for your feedback. We're so glad to hear the service met your expectations and that everything was handled quickly. We appreciate you giving us a try and are here anytime you need support.
Application was easy to complete. Documentation received in a timely manner. This was a renewal for my dogs and the reminder email was appreciated.
Hi Deborah!
Thank you for your feedback. We're glad the renewal process was smooth and that the reminder helped. It's great to hear everything arrived on time—thanks for trusting us again for your dogs’ support.
Ease of completing the questions and step by step process made this very easy to accomplish
Hello Nilda!
Thank you for sharing your experience. We're glad to hear the process was easy to follow, though we’re sorry for the confusion with the duplicate request. If you haven't already, feel free to reach out to our support team at info@supportpets. Com so they can make sure everything is sorted out properly. We appreciate you choosing us and hope everything is now running smoothly.
Excellent work. It was fast and easy :) I will definitely recommend this
Hi Kimberly!
Thank you for your kind words. We're glad the process was fast and easy for you, and we truly appreciate the recommendation. A big thank you to your brother as well for pointing you our way!
It was quick and easy! Got my paperwork by email in 2 days! They kept me updated the whole time and very hepful
Hello Sara!
Thank you for sharing your experience. We're happy to hear the process was quick and that you felt supported throughout. It’s great to know your documentation is now helping you and your dog stay together where you live. We're here if you need anything else.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Luke!
Thank you for your feedback, and we're glad to hear your overall experience was great. We appreciate you taking the time to leave a review—even with the character requirement. If you ever need anything, we're here to help!