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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The whole process was very easy and I got a response within 24hrs! I had no issues when putting in any information and they sent me everything I needed for documentation.
You have and continue to barrage me with emails. I just needed the information on what I ordered. ESA Documents, digital i.d., and the gear. I have received everything from training, information on documents for service dog, psychiatric service dog, vet service, insurance. MANY emails are repeats. It becomes VERY confusing! As I said I just needed the information, documents, digital i.d. and gear that I ordered … if I need or want anything else I will go to the Support Pets website. Please stop barraging me with emails. Thank you.
Tamara, we hear what you’re saying, and we understand how receiving too many emails can become overwhelming and confusing.
Since this is related to your account and communications, our support team can review your email preferences and make the appropriate adjustments for you. Please reach out to them at [email protected] or through live chat at www.supportpets.com so they can take care of this directly.
Using one contact method will help them handle your request more quickly and make sure everything is set the way you need.
These folks really helped me out. Being a veteran, having my ESA dog with me when I go places and where I live is a great thing!
Thank you for sharing your experience, Jose. We're honored to support veterans like you and really appreciate knowing we’ve made a positive difference for you and your ESA dog. Please don't hesitate to reach out whenever you need us!
Great way to help veterans like myself obtain this status when the VA takes forever
My order was delayed. I had to reach out to find out why there was no update after 72 hours. I had to do the questionnaire twice.
Royce, delays and having to repeat part of the process aren’t the experience we aim to provide.
Since this involves your specific order, our support team will need to review what happened and get things back on track for you. Please reach out to them at [email protected] or through live chat at www.supportpets.com so they can look into your case directly.
To help avoid any further delays, it’s best to use just one contact method so your request can be handled as smoothly as possible.
I loved this and informed me with information didnt know the answer to and also answered questions that I didn't have in mind but was very useful
Thank you, Cynthia, for sharing your thoughtful experience. We're so glad the information we provided was helpful and offered insights even beyond your initial questions, it's nice to know we're supporting you well on your pet care journey. We're always here if you need any further guidance!
This was very fast and straight forward. Wonderful experience can't wait for my dog's best to come in the mail.
Thank you so much for sharing your experience, Lynnell! We’re glad the process was smooth and look forward to providing your dog with that next delivery. Please let us know if there’s anything we can do to make your future orders even better.
Very fast and very simple. I wish they told you it was $142 instead of the listed $99 but im not too mad. Would recommend to friends and family
Thanks for your feedback, Baylor! We're glad things were quick and simple for you, your honesty about the pricing helps us improve our clarity. We appreciate your recommendation and look forward to serving you and those you refer in the future!
I've been going through a really difficult time with depression and anxiety, and my dog has truly been a huge part of helping me cope. My doctor even recommended that I register her as an emotional support animal so I could have her with me in more places and better manage my anxiety.
I initially looked into a few options, but the prices were just too high for me. After doing some research, I came across this company and I'm so grateful I did. Not only was the process more affordable, but it also helped me avoid the extra pet fees my apartment community was charging.
Most importantly, having my dog by my side has made a real difference in my mental health. This has honestly been a lifesaver for me. Thank you so much!
Johnathan, thank you for sharing your story and good to hear the process was easy and affordable for you. It means a lot to know that having your dog as an emotional support animal really makes a positive impact on your well-being. Wishing you both all the best ahead.
The experience to get my dog registered so he can be my ride along at all times mean the world.
Stress alleviated thanks Support Pets.
Thank you so much for sharing your experience, LaDonna! We’re so glad to hear we could help alleviate stress and make getting your dog registered easier. Your kind words truly mean a lot to us, and we look forward to supporting you and your furry friend in the future. Count on us
The questions were very easy to answer. I liked that there were more than the 4 that I found on another website. It's nice to know that no matter where I decide to live, I can take my dog with me. A strict no pet policy would be a deal breaker for me.
Thank you so much, Debra, for sharing your positive experience! We're glad the questions helped you feel confident and satisfied. We'd love to continue supporting you with any future needs to keep your furry friend happy and healthy. Count on us!
This is a whole new process for me, but with support pets it was easy, very self-explanatory, and the response was pretty quick
Evelyn, thank you for sharing your experience. We’re glad to hear the process felt straightforward and our response was timely. Please don’t hesitate to reach out if you ever need further assistance.
I am so happy that I found out about this organization. It was so easy to go online and register and now I don't have to worry about leaving my baby. He can go everywhere with me.
Thank you so much for sharing your experience, Donna! We're delighted to know that registering was effortless for you and enhances the comfort of delivering everything your fur baby needs while on the go. We look forward to continuing to support you and your pet in every new adventure ahead.
Thanks so much, Matthew! We’re glad to hear everything went smoothly and broke was easy for you, looking forward to helping you again whenever you need it.
So far... great awaiting review by landlord to determine customer service level should more information be needed for approval thank you unable to evaluate "contact with customer service" at this time
Thank you for sharing your initial thoughts, Zelda. We truly appreciate your patience during the review process and remain ready to assist whenever you or your landlord have any questions, looking forward to supporting you along the way!
It was very easy to answer the questionnaire. A Dr. reviewed immediately and I was accepted right away. Documents were delivered promptly.
Thank you so much for taking the time to share your experience, Gay. We're thrilled to hear the process was smooth and that you received prompt attention—looking after you and your pet is our top priority. We appreciate your trust and hope to continue supporting your needs in the future.
I received two emails saying that my payment didn't go through and reached out twice to Customer Support without a return response. Support Pets needs to have a phone number to call for assistance or a chat box.
Kaleb, it sounds like you’ve already reached out and haven’t received a response yet, which isn’t the experience we want for you.
For payment-related issues like this, our support team is the only one who can access and verify your account details. Please follow up through one channel, either [email protected] or the live chat at www.supportpets.com
They’ll be able to review your payment and get this resolved for you.
It was easy to navigate there was a little hiccup with the double payment BUT they made quick work of fixing that and all was smooth again.
Jason, thank you for sharing your experience and for your patience while we resolved the payment issue. We're glad everything was smoothed out quickly and appreciate your understanding. Looking forward to continuing to support you and your pets!
We received our documents the very next day! Customer service was also quick through email. I sent them an inquiry and they responded within 15 minutes! Not to mention they were very courteous and helpful.
Thank you, Ivan, for highlighting both our speed and commitment to clear communication, it means a lot to us. We’re glad your experience was smooth and courteous, and we’ll keep aiming to serve you with the same care and efficiency every time. Your feedback truly helps us grow.
They made everything so quick and easy and I received my documentation and letters in less then 24 hours. Thank you so much Support Pets
Steven, we’re truly glad to hear the process was quick and simple for you and Apollo. Your kind words mean a lot to us, and we hope to continue supporting you both whenever you need a helping hand.
The renewal process was easy. The process was efficient and timely. I have peace of mind that I can keep my beloved dog with me.
Thank you, Angie, for sharing your experience. We’re glad to hear the renewal process was smooth and is helping you enjoy peace of mind with your furry friend. Looking forward to supporting you and your dog in the future!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nicole, thanks so much for sharing your positive experience! We're glad the process was smooth and that you received everything quickly, making things easy for you is always our goal.