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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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This was the easiest process to get my dog certified as an ESA. They were always available to answer any questions in a timely manner, I would highly recommend.
The process was quick and easy my experience was good I'm happy
I received my documents in less than 48 hours. I recommend Support Pets every time.
Easy to qualify for. Easy process. Quick return time...
Hello Alexis,
We love hearing this! Our goal is always to make the process simple, quick, and stress-free. Thank you so much for sharing your experience!
I got everything done in like 10 minutes and it was easy to do!
Hello Alexander,
We’re so glad to hear the process was quick and easy for you! Thank you for trusting us and for being part of the Support Pets family.
Not a very good experience I tried to register both of my dogs and support dogs once Chihuahua and one Pitbull and they only sent me information for my Pitbull I can't even find a number to call to see what's going on with the Chihuahua I got my license number for the Pitbull but nothing for the Chihuahua
Hello Nicole,
We’re really sorry to hear about the confusion and that your experience wasn’t as smooth as it should have been. Our ESA letters are issued per person, not per animal, meaning the letter covers your need for an Emotional Support Animal — it’s not tied to just one pet.
If there was an issue with receiving the optional items for both dogs, our support team is happy to help. Please reach out to us at [email protected] or through the chat on our website www.supportpets.com so we can get this resolved for you.
Thank you for sharing your situation. We’re honored to support you, especially as you navigate recovery and healing.
The service is amazing I would recommend it to anyone it was easy going through each step easy to understand
My experience was amazing, I got my documents within 24 hours. I even had a deal that saved me hundreds of dollars from paying pet fees for our new rental. So pleased with my experience!
Hello Amy,
We’re so happy to hear this! Getting your documents quickly and helping you save on pet fees is exactly what we aim for. Thank you so much for sharing your experience!
Me parece bien, pero tienen que ser más claros con los servicios y los precios.
Hola Roceli,
Gracias por compartir tu experiencia y tu comentario. Valoramos mucho este tipo de retroalimentación porque nos ayuda a seguir mejorando. Nos alegra saber que llegaste a nosotros por recomendación, y trabajaremos para que todo sea cada vez más claro y transparente.
Hello Trina,
Thank you so much for sharing your experience! We’re glad to hear the process was quick and easy for you, and that our team was able to assist with your refund when needed. We appreciate you trusting us, and thanks to your niece for the recommendation!
Had my paper work within 24 hours thanks a got exactly what was required
Hi Michael!
We’re so glad to hear you got exactly what you needed and that the process was quick and smooth for you. It’s great knowing our team was able to help with your printing questions too. Thank you for trusting us and for coming to us through a friend’s referral—we’re always here if you need anything!
Got my pet accepted within a day. I don't know what I would do without this. My pet is very much happy and much very supportive. Thank you!
Hello Nadia!
We’re so glad to hear the process was quick and easy for you! It’s wonderful knowing your pet is by your side bringing you the support and comfort you deserve. Thank you for trusting us—we’re always here if you ever need anything else!
I have had my two pets certified as ESA through Support Pets for a year now, I am satisfied with their services. The letters and certificate were accepted by my landlord and saved me $$$ in pet fees. The renewal process is quick and simple. Its fairly priced for two pets to be certified.
Hi Maria!
Thank you so much for sharing your experience. We’re glad to hear that the process has been effective and that your ESA documentation helped with your housing situation and saved you money on pet fees. We appreciate your feedback about the ID card and certificate—those items are optional add-ons for those who want them, but we understand how that can be a little disappointing during renewal. Thank you for choosing us based on price and service. We’re always here to support you and your pets whenever you need us.
So far i haven't been able to get questions answered. I can't get what I wanted ordered. I almost canceled my order.
Hi Nicole!
We’re really sorry to hear about the trouble you've had getting your questions answered and placing your order—that’s not the experience we want anyone to have. Your support animal is important, and you deserve clear communication and help every step of the way. Please reach out to our customer support again through chat or email so we can make sure everything gets resolved properly. We're here to help make things right.
I've been willing to do it for awhile, finally I got enough money for both my pets.
Hello Teka!
We’re so glad you were able to move forward and get everything set up for your two cats—they clearly mean the world to you. It’s wonderful to hear how much support they’ve given you during tough times. Thank you for trusting us to help make sure they can stay by your side without the added stress of high fees. We’re here if you ever need anything else!
I love having the confidence to have my pets with me always. They keep me grounded and help me a lot in times of need. This is a great thing to have, as it allows me to feel safe knowing that I don't have to worry about not being able to have my pets with me always.
Hi Alexandra!
It’s truly wonderful to hear how much comfort and support your pets bring you. Knowing you can have them with you when you need them most makes all the difference, and we’re so glad we could help make that possible. We're always here if you ever need anything else!
Overall experience was great. I recommend not putting opinions as "No i don't care about my pet that much" as a way to decline additional services. It's incredibly insensitive.
Love that i will be able to have my pups with me now. Very easy process and straight to the point.
Hello Madison!
We’re so happy to hear the process was simple and that you had a great experience with our team. It’s wonderful knowing your pups can now stay by your side. Thank you for choosing us and for trusting the recommendation—we’re always here if you need anything!
Hello James,
Thank you so much for the 5-star rating! We're so glad you had a smooth and positive experience with our service — your support truly means a lot.
It was very easy to navigate through out the system. I am very grateful for how easy everything was.
Hello Ashley,
We really appreciate the 5 stars! It’s always our goal to make the process easy, fast, and stress-free — thank you for trusting us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Celeste!
We’re so happy to hear this! Thank you for sharing your experience. It means a lot to know we could make the process smooth and easy for you. Wishing you and your dog many happy adventures together. We're always here if you ever need anything else!