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Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!
The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.
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Love the earrings! Will you be offering a deal on a pair of 2 carat studs? Would buy them immediately!
I like SuperJeweler and have visited the Diamond District on several occasions for my jewelry needs. I feel like you can never get as good a deal online as you can by establishing a relationship with a local jeweler who you meet in person. There's wholesale and retail, and the closer you can buy to wholesale, the better. Online marketplaces don't allow you to develop a relationship. The most you'll get is a "thank you" email on special occasions with a coupon code, but even then when it comes down to the price per gram on gold or carat weight on stones, you're still a pretty long ways off wholesale. The website functions well and there are some good sales every so often, but overall this is just a software/web-optimized business with too many marketing emails and gimmicky pricing schemes displayed on each product page. Works well for them I'm sure, and some people enjoy shopping this way, but not me.
Super jewelry fine, delivery was not, they left package on the floor at the bottom of my driveway.
Excellent.
Thank you.
I don't have 50 characters. Lol
Your website is easy to navigate through and made the purchase a breeze. It's always worrisome ordering jewelry online. Many times I've been disappointed with my purchases only slightly resembling the pictures I ordered from. However, SuperJeweler's picture represented the product perfectly. The ring is exactly what I was hoping it would be. The quality of the workmanship and diamonds exceeded my expectations. Thank you, SuperJeweler! I will be back to make future purchases of your fine jewelry line.
Hi, my name is Rachel. I am here to post a complaint about the product purchased from this company called SuperJeweler. It so happened that we were not informed by the company that someone would need to be at home to receive the order. In this case, it took almost a month for the ring to arrive. But for that, my boyfriend had to call SuperJeweler a few times, who informed us that the order was at FEDEX, that is, I am the customer, who should go after it and the company that sold the ring, right? Not even! I can say that my boyfriend had to pick up the ring at FEDEX, because when we called, FEDEX set an approximate date and time for delivery, and it DID NOT happen! I lost a day of work waiting for the ring. And to end this unpleasant subject, I also want to record that the width of the ring does NOT match the image on the site. The ring is beautiful but very thin. To me, this is false advertising.
1/4 carat diamond stud earring. Came as described in a very nice wrapper. Pleased with the earing and its presentation.
I am very happy with my new ring and also with the shipping time-very fast
From the moment I created an account with SuperJewerler to the moment I received my first order, I feel like I was really taken care off. Their updates when the Jewel was shipped out to when it was dropped in my mailbox made me feel super safe and trustworthy of them. I had a great experience and am looking forward to future buys.
Necklace broke instantly at the slightest pressure was only being held together by a single link on a rope chain, disgraceful
The ring is okay, but not really what I anticipated to receive. I have other pieces of Fire Opal jewelry and those stones are more "fiery", not so dark and dull as the one I received.
I ordered 18 inch pearls but actually received 16.5 inch pearls
Easy to order, jewelry came fast, only thing I would recommend for even better service is to give a shipping notification. I am never notified if and when the merchandise is approved for shipment or shipped out other than receiving a order authorization which doesn't help track or confirm the order.
I appreciate the speedy service and good communication! Rings arrived ahead of schedule! Thank you again!
Answer: Hi! Please respond with your order number or email address so we can look up your order for you. Thank you!
Answer: Take it to a pawn shop they tell you right away
Answer: They sell both natural and lab creates stones (including diamonds).
Answer: Roger, email me at [email protected] and I will send you a cloth and a jewelry cleaner. Thanks, Andrew
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