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SuperJeweler

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
358
value
100
shipping
103
quality
1,513
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57,511 reviews

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South Carolina
1 review
0 helpful votes
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Earrings
August 11, 2022
Updated review

Love the earrings! Will you be offering a deal on a pair of 2 carat studs? Would buy them immediately!

Date of experience: August 11, 2022

A little trouble with placing order
July 30, 2022
Previous review

A little trouble with placing order.

Date of experience: July 30, 2022
Florida
1 review
0 helpful votes
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I like SuperJeweler and have visited the Diamond District on several occasions for my jewelry needs. I feel like you can never get as good a deal online as you can by establishing a relationship with a local jeweler who you meet in person. There's wholesale and retail, and the closer you can buy to wholesale, the better. Online marketplaces don't allow you to develop a relationship. The most you'll get is a "thank you" email on special occasions with a coupon code, but even then when it comes down to the price per gram on gold or carat weight on stones, you're still a pretty long ways off wholesale. The website functions well and there are some good sales every so often, but overall this is just a software/web-optimized business with too many marketing emails and gimmicky pricing schemes displayed on each product page. Works well for them I'm sure, and some people enjoy shopping this way, but not me.

Date of experience: August 9, 2022
New York
1 review
0 helpful votes
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Nice piece of jewelry
August 9, 2022

Super jewelry fine, delivery was not, they left package on the floor at the bottom of my driveway.

Date of experience: August 9, 2022
California
1 review
0 helpful votes
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Helpful
August 8, 2022

Simple, fast and at a low price. I had messaged their support line and they where very helpful

Date of experience: August 8, 2022
New York
1 review
0 helpful votes
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Earring backs
August 8, 2022

Excellent.
Thank you.
I don't have 50 characters. Lol

Date of experience: August 8, 2022
Florida
1 review
0 helpful votes
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Very good
August 7, 2022

Did it on line no problems I will wait until i see the merchandise, I hope every goes well have a good day

Date of experience: August 6, 2022
California
3 reviews
0 helpful votes
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Great experience!
August 7, 2022

Your website is easy to navigate through and made the purchase a breeze. It's always worrisome ordering jewelry online. Many times I've been disappointed with my purchases only slightly resembling the pictures I ordered from. However, SuperJeweler's picture represented the product perfectly. The ring is exactly what I was hoping it would be. The quality of the workmanship and diamonds exceeded my expectations. Thank you, SuperJeweler! I will be back to make future purchases of your fine jewelry line.

Date of experience: August 6, 2022
Illinois
1 review
0 helpful votes
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Nice necklace
August 6, 2022

Fast delivery and very pretty jewelry. Will make a great gift.

Date of experience: August 6, 2022
Maryland
1 review
0 helpful votes
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No announcement
August 15, 2022

Hi, my name is Rachel. I am here to post a complaint about the product purchased from this company called SuperJeweler. It so happened that we were not informed by the company that someone would need to be at home to receive the order. In this case, it took almost a month for the ring to arrive. But for that, my boyfriend had to call SuperJeweler a few times, who informed us that the order was at FEDEX, that is, I am the customer, who should go after it and the company that sold the ring, right? Not even! I can say that my boyfriend had to pick up the ring at FEDEX, because when we called, FEDEX set an approximate date and time for delivery, and it DID NOT happen! I lost a day of work waiting for the ring. And to end this unpleasant subject, I also want to record that the width of the ring does NOT match the image on the site. The ring is beautiful but very thin. To me, this is false advertising.

Date of experience: July 16, 2022
Minnesota
1 review
0 helpful votes
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Diamond Stud Earing
June 21, 2022

1/4 carat diamond stud earring. Came as described in a very nice wrapper. Pleased with the earing and its presentation.

Date of experience: June 21, 2022
Florida
1 review
0 helpful votes
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Beautiful Moissanite ring
June 18, 2022

I am very happy with my new ring and also with the shipping time-very fast

Date of experience: June 18, 2022
Florida
1 review
0 helpful votes
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Review
July 17, 2022

Much smaller than pictured. Diamonds look like chips as they are barely seen.

Date of experience: June 17, 2022
California
1 review
0 helpful votes
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Super Satisfied
June 17, 2022

From the moment I created an account with SuperJewerler to the moment I received my first order, I feel like I was really taken care off. Their updates when the Jewel was shipped out to when it was dropped in my mailbox made me feel super safe and trustworthy of them. I had a great experience and am looking forward to future buys.

Date of experience: June 17, 2022
Pennsylvania
1 review
0 helpful votes
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Nice
June 16, 2022

Very easy to deal with. Happy with the results. Enjoy your summer!

Date of experience: June 16, 2022
Texas
1 review
0 helpful votes
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Crap
July 16, 2022

Necklace broke instantly at the slightest pressure was only being held together by a single link on a rope chain, disgraceful

Date of experience: June 15, 2022
New York
1 review
0 helpful votes
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The ring is okay, but not really what I anticipated to receive. I have other pieces of Fire Opal jewelry and those stones are more "fiery", not so dark and dull as the one I received.

Date of experience: June 11, 2022
South Carolina
3 reviews
0 helpful votes
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I ordered the 18 inch pearl necklace. IT cost $128.00 but the pearls were not 18 inch... it has 2 inches of silver chain.

Date of experience: June 11, 2022
California
1 review
0 helpful votes
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18 not 16.5
June 11, 2022

I ordered 18 inch pearls but actually received 16.5 inch pearls

Date of experience: June 10, 2022
Texas
1 review
0 helpful votes
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Quick
June 7, 2022

Easy to order, jewelry came fast, only thing I would recommend for even better service is to give a shipping notification. I am never notified if and when the merchandise is approved for shipment or shipped out other than receiving a order authorization which doesn't help track or confirm the order.

Date of experience: June 7, 2022
North Carolina
1 review
0 helpful votes
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Thank you again!
June 7, 2022

I appreciate the speedy service and good communication! Rings arrived ahead of schedule! Thank you again!

Date of experience: June 7, 2022