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SuperJeweler

4.4

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From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
358
value
100
shipping
103
quality
1,509
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57,511 reviews

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Texas
1 review
10 helpful votes
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Wrong ring ‍
March 2, 2021

I spent a lot of time carefully choosing the ring I wanted... it took me about 3 weeks of putting one in my cart then another looking at the from all angles, sending pictures to friends you know this is a special ring so it's gotta be perfect... so I choose the one in the first Picture and so I wait... and I fret because am I gonna like it? I'm so picky when it comes to jewelry. Then after 2 more weeks my ring arrives... excited to open it before I give it to the boyfriend to decide when the right time to give it to me is... I open the box... OMG! It's gorgeous... the prongs are perfect... it's nothing like the picture but I love the way it is! It is exactly what I wanted!

Date of experience: January 30, 2021
India
1 review
0 helpful votes
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Great jewellers
March 2, 2021

I really love the work of this business and really satisfy with they overall experience
You will definitely try this

Date of experience: January 30, 2021
Tennessee
1 review
3 helpful votes
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Scammers! Sent earings with broke post returned and company has had since 21st, yet no one answers the 1800# and the idiot chat reps lie saying oh it's COVID over n over and that no one has signed for the return which I have fedex reciepts showing it was delivered and signed for! Ear rings were 700$ worth 20$ if lucky! Cheap thin setting, stone couldn't been real! It was pure dirt, milky, Walmart carries better quality! Took a month to even receive and now fighting for our refund that the guaranteed! This company is full scam! Don't waste your time or money!

Date of experience: January 26, 2021
Brazil
2 reviews
0 helpful votes
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Financiamento
January 29, 2021

E sempre bom pesquisar avaliar a localização sempre se manter até ao mercado sempre a boas oportunidades de investimentos

Date of experience: January 26, 2021
California
13 reviews
3 helpful votes
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Good
January 29, 2021

Good company with lot of futures and also good customer service. Good working capability with good satisfaction.

Date of experience: January 25, 2021
Texas
1 review
9 helpful votes
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Nice ring
January 24, 2021

It's my first time to order jewelry online and I was a little worried while waiting to see my order in-person. It was a little bigger or bolder in the picture but it's ok for everyday wear. The diamonds are pretty. I was impressed with the accuracy of the delivery. I was notified that it will arrive at 8:00 pm and delivery came exactly at 8:00 pm. Customer service has quick response with my inquiry. Thank you Super Jeweler!.

Date of experience: January 23, 2021
Morocco
1 review
0 helpful votes
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Good
January 24, 2021

هدا الموقع جميل جدا يستحق التقييم لانه يساعدك في تطوير قناتك و بخطوات جد سهلة اتمنى ان ينال اعجابكم انتم ايضا

Date of experience: January 22, 2021
Maryland
1 review
1 helpful vote
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Their jewelry is so cheap and ugly - they're not even worth the "discount" prices! I returned a necklace I purchased from them. They kept giving me the runaround for 3 weeks! They kept using COVID as an excuse! I had no other way to resolve it, so went to PayPal and made a complaint. They issued my refund right away. So, dissatisfied customers, beware!

Date of experience: January 21, 2021
Italy
1 review
0 helpful votes
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Wow
January 23, 2021

è meraviglioso veramente lo consiglio a tutti quelli che leggono questo commento!
Meraviglioso a dir poco

Date of experience: January 19, 2021
Florida
1 review
0 helpful votes
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Really good
February 19, 2021

Dance with me under the diamonds
See me like breath in the cold
Sleep with me here in the silence
Come kiss me, silver and gold

You say that I won't lose you
But you can't predict the future
So just hold on like you will never let go
Yeah, if you ever move on without me
I need to make sure you know

Date of experience: January 17, 2021
New York
1 review
0 helpful votes
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Superbluff
February 17, 2021

Stay away. Photo nothing like product. Chain out of cracker jack box. Photo magnified at least ******* times

Date of experience: January 17, 2021
Morocco
2 reviews
0 helpful votes
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Buena pagina
February 16, 2021

El setio web tiene muchas ventajas.es facil de usar tiene buena calidad. Lo tiene todo os le recomiendo.

Date of experience: January 15, 2021
Yemen
2 reviews
0 helpful votes
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Not just any jeweler
January 14, 2021

Has famous jeweler and very nice is the most perfect diamond he has ever seen.
The jeweler charges lots of money to set diamonds in a bracelet.

Date of experience: January 12, 2021
Texas
1 review
0 helpful votes
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Efficiency
January 10, 2021

Hi I got my product before I spect, good price and quality, I buy every time with confidence, I recommend 100%

Date of experience: January 4, 2021
Texas
1 review
12 helpful votes
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Super Jewelers
January 5, 2021

I had backings on 2 different earings, ordered at different times break. Super Jewelers replaced them immediately. I buy from them all the time using lawaway because I can't afford to buy things outright. I have had several times that an item was missing, they sent them to me right away. The prices are great. They have great sales all the time and they gaurantee everything they sale. The quality of the jewelry is awesome. They don't charge any intrest on their layaway plans and as soon as you pay off your layaway they have it in the mail within a couple of days of payoff and if your not happy with your jewelry, you can send it back with no questions asked. I recommend this company to everyone I know. Thank you Super Jewelers for making nice jewelry at great prices and many ways to pay off your orders.

Date of experience: January 2, 2021
New Jersey
1 review
1 helpful vote
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Don't waste your money
February 1, 2021

I was all excited to get these really cute, so called diamond earrings for myself & gifts, diamonds look like plastic. Horrible. When I finally got intouch with SuperJeweler they refuse to send me a pre paid mailing label so I can mail their crap back to them. Then they suggest I pay extra to have the earrings be signed and insured. Really? They know it's not worth it to pay $10 or more to get the stuff shipped back to them. I would ad a picture, but they don't come out clear enough to see the plastic looking glass. Shame on them.

Date of experience: January 1, 2021
Florida
3 reviews
1 helpful vote
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ORDER NOT RECEIVED
January 29, 2021

PLACED ORDER ON 11/27/22 AND WAS PROMISED TO RECEIVE ORDER ON OR BEFORE 12/12/22. NEVER SHOWED UP. THEY WONT CANCEL ORDER BECAUSE THEY SAY A SHIPPING LABEL WAS CREATED. WHAT A JOKE.

Date of experience: December 30, 2020
Indiana
1 review
0 helpful votes
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Great product and prices
December 29, 2020

I ordered a one carat diamond ring through their layaway program. I am really happy with the ring and customer service went all out to ensure I was happy.

Date of experience: December 27, 2020
California
1 review
12 helpful votes
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Ray centeno the winner
December 26, 2020

Well the hope is one of the things that you never can lose because thanks to the hope you life can change you cannot even imagine how like they're going to change to me Merry Christmas and happy New Year's and I hope I receive my pay checkpretty soon, how can I claim for my check, can you call me my cell phone number at *******460 my address is ******* copperopolis rd Stockton ca ******* and my email address *******@gmail.com and my Name is Raymundo serrano thank. You haaa! Note: thank you also thaks to you I pull got pull over and I get a police ticket woow! Awsome

Date of experience: December 24, 2020
Australia
1 review
0 helpful votes
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Never order from this
January 22, 2021

I ordered in first week of November thinking to surprised my Bestfriend on her birthday but it's January and still I have not got my order. And every time I contact super jewellery, the staff would answer I would receive it next week and I never did. And after 3 month I got to know that they lost my order and they even didn't inform me about this. And when I called then they happen to tell me this in a very rude way. This is the worst worst worst thing ever happened to me and if you guys don't want to suffer like me please don't order from here. Never gonna recommend to any of you.

Date of experience: December 23, 2020