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Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,265 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 11th among Hotels sites.
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1st trip: My wife and I booked a flight from Orlando to Cancun Mexico with a hotel package in Puerto Morelos Mexico. Everything went as planned and we had a great dive trip.
2nd trip: My wife and I booked a hotel in Pompano Beach, FL for a mini lobster dive trip and again everything went as planned. All said, Super.com has worked great for us!
You would think that when exclusively booking five star hotels, and being a current customer that there would be some consideration, if something gets fouled up. You would be mistaken. Due to an error in a reservation, clearly evident to the hotel, who refunded the reservation immediately. Super.com kept the money, refusing to refund me the several hundred dollars in question including the refund from the hotel. Super.com delivers a 0-Star experience even at a 5-Star property. How embarrassing for their big investor Steph Curry to be associated with such jackasses.
You better do some independent research before using the site. They booked me into a room and gave me a total in their confirmation email of about $90. When they went to pay at check-in, they informed me that there was a $42 "resort fee". Somewhere in the fine print of the confirmation email, they mentioned that things, such as room, service and resort fees might be added, but this is below the "total" line in the email, which included taxes, etc. If you conclude your booking, and it is nonrefundable, you're out of luck.
Hi Jack,
We are truly sorry to hear that you had trouble with your reservation, nonetheless, we must bring to your attention that it’s a standard practice for hotels to directly charge guests a mandatory deposit and/or resort fees for their reservation.
Please note that listings include the room rate and hotel fees. Super Travel displays the room rate and then the additional hotel fees are in the "About" section of the hotel card, both pre-booking and. This is separate because they are not charged by Super Travel but rather mandatory payments to be made directly to the property and at their sole discretion.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
Under no circumstances will we ever use this company again. Completely disrespectful and incompetent.
Hi Denise,
We are truly sorry to hear about your most recent experience with us. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
Regards
Horrible company, BOOK AT YOUR OWN RISK!
UPDATE: RESPONSE TO THEIR "response". I never received a refund nor did their team try to accommodate for me. I had to call multiple times along with the manager at The Holiday inn, he had to call in multiple times as well. It was a complete hassle on both our parts especially horrible considering it was already one of my most difficult times in my life(dealing with medical issues at the time). I still stand by my original review and I have never went out of my way to provide a bad review for any company. Most companies will make exceptions in certain scenarios or try to work with the customer, it's not like I was trying to cancel my booking, I literally called ten minutes after trying to change my date because of a simple mistake.
ORIGINAL REVIEW:
I made a simple mistake on my dates when booking and noticed within TEN minutes. I called immediately to fix this and they refused to amend my mistake or give me a refund. I was out $150. Such a shame I've been off work for 6 month and my booking was for a medical emergency stay…
Even after explain my unique circumstances they still did not want to help.
Thank goodness the hotel went above and beyond helping to accommodate for me. This company is a such scam!
Hi Stephanie
Thank you for reaching out to us about your reservation.
We’re sorry for the inconvenience and appreciate you outlining your concerns.
Even though you booked a non-refundable reservation, our Amendments team was able to get an exception from the accommodation and a full refund was processed on cancellation free of cost.
Thanks for your patience!
First and foremost, I went on the site, to go book a room
And I hit the check in day and the check out day. But once I paid
The date was changed to the next day, I called to try to have the days switched for the same establishment
But they had me calling back n fourth, long story short. The lady from customer service kept calling me
Asking me what I to do? I told her to fix it because it was on their end.
She had me jumping through hoops, then lied on the hotel staff, about they email being full
So she wouldn't have to reschedule the date or refund my money right away...I'm so pissed off, I was forced to sleep in my car...So trust me, don't $#*! with this site at all if you don't have extra money laying around because they truly don't give a $#*! about people being stranded...MIDDLE FINGERS UP
Hi Shavonne,
We are truly sorry that you had trouble with your reservation. Please note that we do not have the ability to modify any reservations or change your research.
Reservations are made based on your search criteria. If the dates you selected are sold out, we let you know and show the next available dates, so it's important you double-check your booking details before you complete your reservation. This includes checking the dates, location, and price. It's also a good idea to review our cancellation policy so that you know what to expect if you need to change or cancel your reservation.
Regards
I am a pro at finding deals on hotels, and this is one of the few travel booking sites that truly finds you rates for cheaper than others. I've used it twice and both times if got me the room for about 10% less than the cheapest price I found on other sites.
My sister and I booked a last minute vacation and the hotel option was fantastic.
Super.com is the greatest it help me out with a last-minute reservation. Everything was booked so when I found the room put it in the information they sent to me, chose which package that was available and great for my needs It was great. No problems 1. Checked in 2. Showed my receipt 3. Signed In for my room just that easy my receipt online came from Super.com that day as well and I was very happy thank you Super.com, because without you, I would have missed a very very important date to me. ( My Nieces Wedding).
Hotel had no rooms available and they are unwilling to refund my money and I had to stay at another hotel that was twice as much
Hi Cynthia,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
Easy fair wonderful great hotel and super.com was amazing and accommodating
Please beware of this site flat out rip off in the state off whats going on with the airline cancelling flights please i repeat PLEASE DONT USE THIS SITE THE MONEY YOU SPEND ISNT NON REFUNDABLE OR NEGOTIABLE EVEN IF YOUR FLIGHT CANCELLED...
Hi Michael,
This is Yves from Super Travel. Apologies for the delay. I am following up on your ticket for booking B_*******. Unfortunately our travel partners denied confirmation for the free of charge cancellation and so we will not be able to process a refund.
Thank you,
YVES
Super.com Support
Hi Michael,
Thank you for reaching out to us about your reservation.
We are truly sorry to hear that you had trouble with your booking. We understand your frustration and would like to address your concerns.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval. Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation. If you have already communicated with the hotel and they directed you to us for further assistance, we can proceed with your request only after receiving written confirmation from the hotel specifying the changes to be made.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
I booked a hotel and drove 4 hours. When I arrived they never heard of super.com and didn't have my reservation. I've now spent hours trying to get ahold of them for a refund no one ever answers the phone or chat! This is beyond frustrating that I our government just allows companies from France to scam us. There's hundreds of reviews saying the same exact thing!
Hi Jake,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
The pictures they show is NOT LIKE THE ROOM. Went to the room no remote, smells, asked for more towels don't get it. I was scared staying there. Was charge more money for dogs don't get receipted for it. I was charged $120.00 for 2 dogs quiet and companion dogs. Telling us to clean up after the dogs but was 3 different wasn't cleaning up after these dogs. NO POOL SOON.It wasn't worth the money.The bathroom sink was cracked and blood was under the sink.My son and daughter-in-law left early. No papers for the tv and restaurants around there.Bed was very hard and enough pillows I would ever again go to this place.
Hi Tammy,
Thank you for reaching out to us about your reservation.
We're sorry to hear that the accommodation did not meet your expectations. Because we're a 3rd party booking service, the standards of the hotel and the availability of their amenities are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management. If something goes amiss during your stay, please let the hotel know directly. It’s their role to make you as comfortable as possible!
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
First time I have used Super.com, everything went very smoothly even sent a weather report on my weekend destination. Would definitely use them again
I booked with you because your price was the best and so much cheaper than the other agents. I wasn't disappointed. Excellent service and value.
Thank you.
I used this Super.com for the first time on trip to Portugal. The experience was fantastic - site easy to navigate and got a great deal. I strongly recommend.
This is definitely my " Go 2 " website before any. I have a hotel that my girlfriend and I so much, that I would pay retail price for. So one day I decided to use super.con since I kept seeing them with the lowest price but was always skeptical in using the site. Tried it and now I will be visiting my girlfriend now more often thanks to super.com
I discovered Super.com online while trying to book a hotel room. The prices were unmatched. An extremely great value. I'll book with them every time.
Everything was smooth and exactly as booked. Location was clean and staff was friendly exactly as described.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hal,
Thank you for reaching out to us about your reservation.
We are truly sorry to hear that you had trouble with your booking.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval. Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation. If you have already communicated with the hotel and they directed you to us for further assistance, we can proceed with your request only after receiving written confirmation from the hotel specifying the changes to be made.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards