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Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,265 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 11th among Hotels sites.
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Confirmation Number: B_*******
Paid a lot of money to the super.com, arrived to the hotel, spent 3 hours on check in as the hotel didn't get the confirmation and any proof of the full prepayment. My ticket has been forwarded to the "urgent team" that seems not as urgent as it is supposed to be.
After 3 hours of waiting got a reply from "urgent team" who told me that upon checking and verifying all the information they discovered that there's a hotel mapping issue with my booking and my reservation was confirmed at the 3-stars apart hotel instead of 5-stars superb luxury hotel that I booked. The only solution that I could get from them is a payment refund and a booking cancellation. This website took 3 hours from my life and ruined my holiday.
If you don't want to ruin your holiday choose the websites for hotels booking more carefully.
I attached the fotos what they really booked for me
User experience was great on super.com It was my first time using this platform and I found it very user friendly, and the rate as the specific hotel I booked was nearly 40% cheaper than the next cheapest online platform.
I don't know yet at all. Haven't stayed in the hotel
It was fast and easy to set up sign up. And gave me the lowest rate I was looking for at the hotel.
Did the booking in lress than 15 minutes and was really surprised at the service.
I received good information. I successfully booked my deal. Thank you.
Katastrophe! B_*******
Wir hatten einen Todesfall in der Familie. Deswegen mussten wir eine Hotelbuchung in Rom stornieren.
Das Hotel Philia ist super kooperativ und bestätigte mir mehrfach ich würde die Kosten zu 100% erstattet bekommen.
Der Anbieter super.com verlangt jedoch ein sehr kompliziertes Prozedere, sodass ich bereits 5 mal per Chat die Situation erklärt habe und Todesurkunde + den Nachweis vom Hotel geschickt habe, dass sie mir das Geld erstatten.
Die Frechheit ist, dass super.com will, dass ich mich darum kümmere, dass das Hotel Ihnen noch andere Papiere schickt. Obwohl ich ja ausschließlich über super.com als Anbieter gebucht habe.
Da stirbt jemand aus der Familie. Das Hotel bestätigt bereits die Rückzahlung und trotzdem schafft es super.com einem das Leben schwer zu machen.
Besser über booking.com buchen!
Hallo Manuel,
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Es tut uns leid, dass Sie Probleme mit der Stornierung Ihres Aufenthalts hatten.
Bitte beachten Sie, dass Ihre Buchung für eine nicht erstattungsfähige Buchung vorgenommen wurde, was unsere Möglichkeiten einschränkt, diese ohne Zustimmung des Hotels zu ändern oder zu stornieren. Ausnahmen von dieser Richtlinie können nur gemacht werden, wenn die Unterkunft selbst zustimmt, die Reservierung zu ändern.
Wenn Sie durch schriftliche Korrespondenz direkt mit der Unterkunft kommuniziert haben, stellen Sie bitte sicher, dass Sie alle relevanten Details sammeln, einschließlich des Namens und der Position des Mitarbeiters, der Ihre Anfrage genehmigt hat.
Sobald Sie die Genehmigung erhalten haben, leiten Sie bitte eine Stornierung ein, indem Sie go.super.com/amend besuchen und den Anweisungen folgen.
Wir hoffen, dass wir Ihre Zweifel und Bedenken geklärt haben.
It was good and simple app to use.
Prices were fair. But after I found a couple of other sites a little cheaper.
My experience was good and easy to book and very easy to get in and reserve a room
Efficient service, though I only wish they had a 24 hour telephone service with a live customer service representative.
Via Kayak I was able to find a couple of great deals on your website. I then contacted the hotels and confirmed the reservations.
No issues so far, seamless experience. Will use again, very price competitive
Lovely clean room, helpful staff. Very comfortable bed and pillows Would like to stay again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alexander,
Thank you for bringing this to our attention. We want to acknowledge that, as a third-party booking site, unforeseen incidents in the travel industry may occur beyond our control. Despite these challenges, our dedicated Support team was able to address and resolve the issue by issuing you a full refund back to your account and sending you a credit available for your use.
The full refund was already processed back to your account, and it usually takes 3 - 5 business days to reflect. Processing times depend exclusively on the bank; therefore, you must reach out to them for an exact timeframe.
We apologize for any inconvenience you may have experienced, and we appreciate your understanding in this matter.