I loved this catalog for a long time now. I finally decided to go online and order a pair of jeans. Expensive jeans. I have an email that says I get 10% of my first order which is about $11. Then I also have an email that says I get free shipping which is about $15. Not much of a difference but if you have to choose only one, you obviously want to choose the higher one.
I go online to place my order (I order online all the time) and there is a field for a source code from your catalog, so I logically put that in since it is on the catalog I am ordering from. I get all the way through my order and apply the 10% discount. I then get an error message telling me the source code is not valid. Yet, it will not let me go back and remove the source code. I go back and forth with Everson on chat telling me to get the free shipping I need to go through my email but I will need to use another browser because the source code thing does not work. (even though it is a field on your website that instructs you to enter it). But circular logic prevails; I can't get the discount unless I go through my email, therefore using the same browser. He or she suggests I clear the cookies, which was a good idea. So I go back on and I try to place a new order and it keeps adding the old order in, no matter what I do. I cannot remove the first discount so I can get the higher discount of free shipping.
I then call your customer service line (so much time has already been spent, but I would really like these jeans) and I ask for a manager. Finally, after several times of asking for the manager the nice woman puts me on hold. Six minutes later, I hung up.
As an online business where online ordering should be easy and painless, this was awful.
Very disappointed. I really wanted to be your customer and I hope no one asks me what my experience is with your company.

I ordered a top in XS. I am 5 5 and 135 lb. it looked as expected and seemed well made but was too tight through upper arms and shoulders and way too loose in the body. No problem - I mailed it back myself and I had recd free shipping to me so not too bad. However - when they asked me to review the shirt and it was not a perfect review, they said it was refused. Evidently they wont allow any criticism. I stated in the review that their fees for shipping are high especially when other high end stores give free ship and returns. I unsubscribed and won't buy from them again because Ive seen numerous bad reviews re customer service.

Ordered sterling, 14k, & 24k plated rings. Received PLASTIC. Hershey's kiss wrappers have more precious metal than what was sent en lieu of what is advertised. Also, sales folks advised buying sizes for apparel & shoes which as it turned out was completely ridiculous, not at all close to any standard of sizing. It can only be assumed it was done to move merchandise from a sinking ship. Ordered over 2&1/2dz items, most of which were defective, of very poor quality, & in the worst case just plain old bait & switch, fraudulent. Customer Service Manager is awful, has no qualms defending the indefensible. Also experienced delayed return/refund for an unreasonable amount of time with a lot of quicksilver double speak about 'being closed for inventory', 'other departments dropping the ball', etc. Clearly, there is a persistent pattern of deceit & arrogance. These are dishonest, bad faith operators, not to mention lawless. Here I refer specifically to 1). False advertising, 2). Importing counterfeit goods & 3). Price gouging for "jewelry" that is non-compliant w/US law requiring precious metal markings. (nicer rings can be found in bubble gum machines for $150. Less). Steer clear of this business, which through its own unscrupulousness & malfeasance is well on its way to knocking itself off. Buyer beware indeed.

I received a pair of boots as a Christmas present. Called the day after Christmas to process an exchange for a larger size. I sent the boots back that day and 22 days later my return was processed and now the boots were no longer in stock. Instead of reaching out to me as the gift recipient with a credit, they refunded the purchase back to the original credit card, so now I was completely out of a gift and in the awkward position of having to go back to the original gift giver. When I spoke with customer service, they were extremely rude and didn't seem to care about my experience. Truly the worst company I have dealt with in a very long time.

I am so angry and disgusted. I returned some merchandise on December 3,2017.
I am still waiting for a refund since that day. I have called every day since December 13, to find out the status. They use some kind of media mail to for returns. I have been given excuses the runaround and the "WE ARE SO ELITE" treatment. Their clothes are expensive. A medium is a Large. The shoes are a 1/2 size small. Unless you have a coupon you get to pay shipping both ways. So BEWARE! They are FLOATING YOUR MONEY! The CS reps can be nice (NOT ALL), but they are afraid of the main office, and afraid to get real answers. The main office will not help, and was rudely told they would not help me, just put you back into the CS line. They are holding your money hostage to get interest on it. Like a small loan. The worst banks do the same. CUSTOMER LOYALTY MEANS NOTHING TO THEM! ABSOLUTELY NOTHING> YOU ARE TRASH IN THE WAY THEY TREAT YOU. I made many polite phone calls and was told all kinds of excuses, it was when I tried calling the main office the receptionist was snotty and rude. One of the CS reps slurped a soda or her lunch the entire time I spoke with her. She gave me different answers than the 2 previous CS reps I spoke with... then he actually called me a $#*! and hung up on me. Who are these people that think they are go GREAT. I though Robert Redford was different. Boycott! &
STAY AWAY!

Buyer beware and take what others have said to heart! I ordered a bracelet that I had wanted to wear while on holiday that came in defective. I ordered a new one for the occasion while returning the defective one the same day. It's been four weeks and I've now returned from holiday only to discover they have not yet issued the refund. Now I'm having to call daily to have one of their "reps" follow-up with their "refund department" to see what the delay or "issue" is even though they have documented that they did receive the bracelet on 12/14/17, in their possession for three weeks! The item was rather pricey for the quality, but I liked the look of the bracelet and thought it was worth the exchange. In hind sight I would not have ordered from them had I researched what others had to say about their poor return policy! I do not see why I should have to support Robert Redford's lifestyle and nor shall I ever again!

I bought a ring for my girlfriend, it was $140. The website shows it as a white, rocks material ring, but all I got was a cheap, hammered metal ring.

SEE PICTURE: https://imgur.com/a/OIrmX

It cost $45 to ship to me with customs, and another $36 to return it. They wouldn't provide me a return label. So I paid $80 for shipping on a false advertised ring that cost $140.

I will never, ever buy anything from here again!

Like many others here, I too was shocked to learn about the shipping costs at Sundance. I thought - this can't possibly be right - $20.00 to ship 2 small shirts but then an additional $8 to return? When I called the company, an EXTREMELY rude representative confirmed that yes, to shop at Sundance, you should be able to pay top dollar for shipping. This is a particularly significant problem for Sundance, because in my experience with the outlet store over many years, most of the clothing doesn't fit quite right and is of variable quality. It's extremely apparent that that, at Sundance, customers not in the 1% are not valued at all.

I never write reviews, but at this time I have to make people aware of all the shipping charges. I paid 17.95 for shipping, 23.50 for the return and I was told they would charge me either 7.95 or 12.95 for returning the items. I also was told I had to ship it today to make sure it would arrive within the 30 days they give you to ship your items back, well I received my package yesterday. At the post office they tell me that the label to return(is only the return address)is to small for the box. On top of that, customer sevice tells me the label is not the correct address. How can you send every two weeks a catalog for free but not shipping. Sundance... you not only lost a customer, but you also received a bad review.