Sundance Catalog this is their reply admitting fraud and selling the same item under two different names. Their Lupita earrings are the exact same item as Reina Lupa earrings! The price was $180 for one pair and $168 for the other pair but they changed it. Such a ripoff! Sundance committing and admitting fraud while expecting their customers to pay shipping! FTS! Sundance sucks

I would never recommend this streaming service. Trying to cancel and being double billed! I feel trapped in a service I never used after the first cancellation! They are still giving me the run around!

As is with many upscale retailers, the catalog photography is aspirational, but many of the cheaply manufactured products don't stand up to the positioning of being a "high end" retailer. I purchased a pair of jeans, (not cheap) and immediately upon removing from the package, one of the rivets (metal buttons) popped off. They were thin and the material was cheap and flimsy. The design elements were nice, but for that price, it's not worth the poor quality. I was told I would not be charged a return fee of $7.95 (absurd since shipping was allegedly "free" with my first purchase), let's see if they actually hold to that statement. Customer service rep was helpful. Would rather purchase similar items, in person, at Anthropolgie.

I love Sundance merchandise but on my most recent order for my daughter for Valentine's Day, the back order date was wrong and the earrings never arrived and no communication from Sundance. The earrings now might be in at the end of the month, but no guarantees from Sundance. I asked if I might chose another earring in stock and still receive the free shipment offer from my first order and amazingly they said no, it was a one time deal. I even talked to a supervisor who stated that they do not notify customer of aback order delays until it has been more than 60 days! This is no way to run a business.

Just received on Jan 19,2022 an order I placed an order on April 18th, 2021
The order was placed 9 MONTHS ago
#******* GOLDEN GROVE EARRINGS (1)
This Item is Back-Ordered. Expected In-Stock: 05/18/2021
There were no email updates to the back ordered item with a new expected in stock date. I assumed the item was no longer available. Zero communication and you would think if the item is in stock 9 months later I should be asked if I still want the item (a mother's day gift) before surprising me with a credit card charge. I actually filed a fraud report and canceled my card as I thought my card number got stolen then the next day saw a shipping notice from Sundance in my email.
This incident aside, most items are delayed in shipping making timely gift giving impossible and the return policy and shipping fee for returns is ridiculous.
I will never shop at Sundance again. I hope this review saves you from learning the hard way.

Return policy is horrible; the process of a simple return is very time consuming. I would not recommend buying from Sundance. Customer service staff; do not care.

Let me say I have order from Sundance in the past... many years ago. I was not disappointed. I recently ordered a ring for my granddaughter, Three Wishes Ring. The photo in the catalogue is lovely. The gems seem prominent, when it arrived it was nothing like the photo. Could not see the gems AT ALL. Deceptive advertising! I paid, with shipping and taxes $84... I sent it back for a full refund. They refused to pay my original shipping cost and charged me $8 for returning it. My refund was for $65. I WOULD STAY AS FAR AWAY FROM THIS DECEPTIVE RETAILER AS POSSIBLE. Other companies offer full refunds, go with them.

I ordered slippers in November 2021. They showed as in stock and ready to ship by December 3,2021. They did not ship and on 12/10/21, I called to inquire. I was told that there were supply issues. When I stated that the company should have alerted me that the slippers may not ship in December, so I could get another Christmas gift, the agent simply hung up on me. When I called back, I found out that the agent had unilaterally and without my consent or authorization cancelled my order. The new agent placed the order again, but I went to the back of the line for the product. I asked to speak to a supervisor and was put on hold and then the call disconnected. The agent did call me back and said that a supervisor would return my call, but that never happened. This is a poorly run company and the fact that an agent went into my account, without my permission and cancelled my order is unacceptable. I would have never even known the order was cancelled. Couple that with the rude behavior of hanging up on a customer, this business must not care about their clients, only their profit. Buyer Beware.

I ordered some nefertiti earrings on Nov. 29. Was told they were not in, but would be by Dec 9th
I said that was fine. Dec 9th passed and not a peep from Sundance
I called them yesterday. Lady says they won't be in till Jan 22nd
She was very apologetic, not her fault. She says you should have gotten an email. I recieved 5 emails from Sundance but none were related to this problem. What a surprise.
I had just been to the Tempe Arts and Crafts Festival the previous weekend, but didn't look at earrings thinking I was getting the ones I wanted from Sundance. Now I have none. I wonder if Robert Redford ever hears or knows about the crappy customer service Sundance provides. From looking at reviews seems what happened to me is not real unusual.

No I don't work for the company, no I'm not an owner or anything of that sort…. I am a customer who ordered some Sorel boots for my mother for Xmas. Just like any holiday which I'm shocked to see most of these complaints….
ORDER AHEAD OF TIME. ESPECIALLY during a pandemic! Everything is back ordered or backed up, what makes you think shipping will be what it "used to be". Every complaint I've seen on here has been around Xmas time. The new normal is planning ahead of time and expecting delays due to not enough employees at this stores location and drivers to get you your package. I ordered this item in November with the hopes it'd make it by Xmas. And of course I planned correctly. I just received the item and it's everything the website explained it as. That's another thing, if you're not an internet shopper and need to see exactly what you're ordering, internet shopping is not for you. Give this company a break.

-sincerely- an appreciative satisfied customer!

I wish I had looked on this site before I returned the earrings i received, which were not as pictured or advertised. They never credited me and claim the return is "in transit" a month later. Customer service didn't even look to see how long it had been, and when I asked they said they would file a claim that the item was lost. I have zero confidence they will ever refund me and should have just kept the crappy plastic earrings.

I would like to express my grievance at customer service in Sundance catalog. In August I ordered a lamp, bed skirt and two shams. I October I received an email that my lamp order was simply canceled. I waited all that time without looking into any other options, it was a gift for 50 birthday for someone. Huge disappointment, and customer service was just like not caring whatsoever. Now I received a bed skirt and 1 sham... other sham is scheduled to arrive in April. And customer service is terrible, just happy to press canceled button and have it over with. Not caring, cold, I would say borderline rude. So my experience will not get me back to do any future purchases from that company. I think if Robert Redford would know what is going on with customer service, he would unfortunately probably fall off the pony. Yes that is bad.

Every time I order from Sundance the item is either back ordered or shipment is delayed. My recent order took 4 months for one item to arrive and it's been 6 months and I still don't have the second item in the order. Sundance never notifies me or communicates the reason for the delay. I have to call them to find out why I haven't received my order only to be given another false expected shipment date. Poor customer service! This is the last time I will order from them.

I was a loyal customer until they screwed up a very important gift order. Once they admitted to a packaging error resulting in only one of the two gift items getting shipped, they told me the only way to remedy on the timeline I needed the gift delivered by would be for me to pay for the item again and await reimbursement/credit. They want more money up front for a mistake that they made, ridiculous!
I don't mind paying more for beautiful items, and yes, they are overpriced. But, when I pay for an overpriced luxury item, the customer service should be stellar! Sadly, this company falls far short.

My first impression of Sundance clothing was that the styles were wonderfully different! I've never liked looking like a department store. The prices were higher than I was used to, but I thought that the unusual style would be worth it. Over time though, I was repeatedly feeling that the pieces I ordered didn't feel substantial. The pieces in the photos looked better than the ones I received. The clothing didn't fit correctly and was uncomfortable. The pain in my feet became stronger than my desire to wear the boots. I've had good luck with clothing fitting me well, but these weren't like that. It came to an end for me when a sweater came out of the washing bag with one sleeve substantially tighter and longer than the other. That was when I decided I was done.

I've admired Robert Redford for a long time. I felt like he was a man of substance and integrity. But the Sundance clothing quality didn't mesh with my image of him. I felt duped. Misled. Used. What Robert Redford, the actor, is selling is an image much like his image on the big screen. Most of the products are labeled as imported from Italy. But they look like they were inspired by Mexico.

I am so disappointed in Sundance. My daughter received a piece of Jewelry for her Birthday from a family member. It was not her style so I mailed it back to exchange it. I sent it back in late May and it is now almost July and still have not received a credit. I have called numerous times and was told I would receive a call back which I never did and the last time I called they said the Gift card was going in the mail. What a disgrace that a company has such poor customer service and follow through. I will be sure not to shop there and spread the word to all my family and friends

Check the catalog photo and my actual photo-see for yourself why I would never recommend Sundance clothing. The sweater was heavy and felt like a cardboard tube! How did they get it to look like that in the photo? I returned it to the store after reading so many negative return reviews.

Sundance makes no attempt to notify you that a item is out of stock on you initial purchase upfront. They get your money and then provide a thank you for your business and it typically ships within 24 hours. But in the line item of your purchase it says it is out of stock with a date. So you have the choice to call back and cancel order or wait for it to ship. Well for Christmas I had a out of stock with a ship date before Christmas so I waited. Christmas came and went and I called them back and they said the item would not be in stock for 3 MONTHS! No notification. I cancelled the purchase item but still got stuck with the 2nd day shipping cost. Well it happen again with a purchase in June. Another present missed for my wife. Again, stuck with the shipping charges. All others businesses provide notification at purchase and even ask you if you want to proceed. Not Sundance. Pretty shady and absolutely no thought about customer satisfaction. You have lost a long time purchaser and your rating explains why. You don't care!