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StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
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I placed an order for a red dress to wear to my welcome reception. At first, I must admit that I was skeptical having been scammed before. But, I tried it anyway. I ordered three items. One item was not available, so I received a refund for that item. My red dress was delivered, I tried it on and it fit nicely. I was very pleased. I'm waiting on my other dress which is delayed due to DHL, but I'm confident that it will be just as beautiful. I have about 10 other items sitting in my cart. I plan to place the order of the dress I'm waiting on is ok. So, I'm happy and I wouldn't call it a scam. A word of advise for sizing. Take a minute to look at the sizing chart. Not all designers sizes are created equal and not all smalls are created equal. I normally a medium, but had to order a large because of the dimensions noted in the sizing chart.
Wow stylewe have the best quality of dresses at reasonable prices. It is very easy to choose the best dresses from the huge collection. I ordered a Black Paneled Lace Half Sleeve Jumpsuit it fit perfectly like it was really made for me.
Ordered a piece, but it was just that little bit too small, contacted customer support, they said return it and we'll send a size larger. A week later it arrived, fits well, couldn't be happier.
Really great. Their are a lots of designs and color variations to choose the right dress for my friend to gift her and exactly I got the right thing for her. I really amazed with their nicely designed products. They communicated with me quickly and all the steps were easy to follow. Their website is also well-designed, clean, professional and really easy to buy products from them. They delivered the product to me within the time. So I recommend everyone to buy from them. They are really great.
I just got my first order (five dresses) and the quality of the clothes is so fantastic! Customer service was very good. I will be a long term customer!
Now I have over $400 of product I do not want which they will not take back because I missed the 30 day cut off, which I did not miss except for their lack of response. Still working on it. Still looking for a phone #. Would be happy to recommend them if the had better customer service. If you notice, every response is the same. Incorrect grammar and spelling all over website should tell you that all of this business is happening in China, and they do not have qualified English speaking people to help with customer service to English speakers. I will be plastering this all over Facebook if not resolved.
I ordered multiple dresses from Stylewe and they emailed me that the shipment was delayed, but they didn't say how long or when to expect it. No biggie, except the tracking number they gave me had no info about what company it was shipped with, so tracking it was impossible. I tried pasting the # into all the major carriers tracking systems and found nothing. Finally after getting frustrated I "live chatted" with their robot / rude person on their site who sent me mostly pre-written responses and acted like they didnt care about this issue. They gave me the name of some random shipping company I didnt recognize, who would carry it and then switch it to another carrier. Totally weird. The order finally arrived pretty late, I didnt like any of the items (too small, low quality, itchy) and when I submitted a request to return them I was told I had to send photos first (?) and then ship them back to Romania -- and pay for it myself! I didnt buy a dress from Romania, WHY ON EARTH should I have to pay to ship it back there? Horrible customer service, horrible system.
Sorry that you are not satisfied with the clothing.
Kindly be noticed that according to our policy, customers will have to pay for the return shipping fees.
You can check the return policy here ：https://www.stylewe.com/information/information?information_id=9
And since the item was shipped out directly from Romania, you need to return it to the address we offered. Hope for your understanding~
Thanks for your cooperation.
We have sent you emails, if you have any questions, you can contact us and we will get back to you asap.
Have a great day~
My shopping experience was exceptional.
After placing my order I was contacted immediately of my order, even one of the item was not available I was asked to choose another item or amount would be credited back. Because of the service I wanted to order another dress. I am especially impressed with attention to detail of customer service representative that kept open line communication
Absolutely love their great selection of fashion clothes. All trendy and fab and so much to choose from! I'm excited every
Time my orders arrive! I am pleased with all but one dress I received last week which is a little too short. I returned easily and without any hassle at all. Easy return process and their website is so good. The prices are reasonable, their flash sales are to watch out for. It's the ultimate online shopping experience. Love these guys!
I have a prior posting about failed advertising (silk coat arrives and is made of polyester). Here what to do if you is sits on trying this company.
1. Buy using PayPal
2. DO NOT GO TO COMPANY FOR RETURN! DO NOT ACCEPT STORE CREDIT.
3. File your complaint through PayPal. They resolved in my favor in 7 days. I wasted two weeks with Stylewe and their auto response system.
Sorry to keep you waiting.
Upon checking the email, we have sent you emails on handling this issue, and we have issued you the store credit, pls check your email and get back to us asap.
Waiting for your early reply.
We valued your business and we will try our best to help you resolve the problem.
Have a great day~
I ordered from you for a wedding. The dress came the afternoon before, and I LOVE it. So pretty. It looked great on me, and I thought it was perfect for the wedding. Thank you so much!
I was a bit nervous ordering beautifully looking dresses online.
But I was not disappointed.
The dresses are well made, and fit according to the specific designer's measurements.
I also love the natural cotton and linen fabric.
Thank you
DO NOT ORDER FROM THIS SITE!
I placed an order, was charged immediately, then NOTHING. I waited a week and had to contact the company myself only to be told that the item was out of stock. If I had not contacted them, they likely would have never said anything, as they simply want your money.
I am now working to get a refund but continue to receive excuses from Customer Service that they cannot cancel my order or process my refund. The "financial department" has to do that but they aren't in right now.
Based on other reviews here, I see I am not alone. Has anyone ever gotten a refund from them? I would like to know if I should continue to fight or if I should kiss my money goodbye?
We are very sorry for your case and all the inconvenience it has caused you, the item you ordered failed to pass our warehouse QA
Team QC checking, so your order is still hold on pending, we were trying to get the new stock for your order.
As checked, the refund has been issued to your original payment method, pls have a check and confirm received, pls feel free to contact us if there is any issues.
Shipping was fast. Although I had to return some items the customer service was excellent, got my money back in 3 days.
This review is to help several others who might be skeptical about ordering from StyleWe just like I was at first due to the numbers of negative reviews. I had to take the chance and ordered my wedding dress and honeymoon swimwear even when friends were against it but to my amazement the dresses delivered were just want I wanted; slick and tender on my skin, the wedding dress.
Now I can't wait for the said date to come.
Thanks a lot.
Buyer beware. I purchased a dress and swimsuits, none of which fit. When I initiated a return request, I was e-mailed and told "sorry to tell you but..." with a screen shot of the return policy stating swimsuits are not returnable. I have e-mailed again about the dress with no response. What a scam. Terrible customer service. Read the fine print.
Dear Valued Customer,
As checked, my colleague Alice has emailed you the instuction to return the dress to us after you submitted the retrun reuest.
For the swimsuit, we state very clearly on every listing of the swimsuit that * Swimwear is not eligible for return or exchange unless it is defective or wrong item.
Pls check your email and return the dress for a full refund.
We valued your business and We promise you we will settle this matter at the best way we can. Could you kindly help us to delete or change the negative feedback?
We have sent you the Request Resolution email, could you pls refer to it and kindly help us to change the feedback.
Any more questions, feel free to let us know, we will happy yo help.
Sincerely.
StyleWe
This is the first time I bought a dress for my girlfriend from stylewe. I'm confused because of many variety dress design. I read details of the dress one by one and ask to my friend what is the most comfortable clothes fabric then I found a desired dress. I look at the price, and its ok for me. For a first time on this site, I bought one, for a test. Ok finally I got that dress delivered to my house. Nice dress, just same as my expectation. Delivered in time, so that my girlfriend does not have to use the old dress to go to the party. My girlfriend was happy when using these dress. Thanks stylewe.
I had great customer service in returning a dress that didn't fit. They communicated with me quickly, and the steps were easy to follow. I was frankly surprised, but that's what happened!
I must say I was pleasantly surprised. My first order consisted of 4 items, two of which did not fit. I was going to return them but StyleWe offered an option where I keep the items and they would credit my account. I agreed and the credit was in my account immediately! I then ordered another two items and I loved them. Once I found the designer I liked I was completely satisfied. Items are unique which is what I like.
Do not order from them! They have products that are from foreign countries and you have to return it there. They don't let you know on the website which items are not returnable in the USA. I ordered a skirt for $75 and it was $40 to ship it back to Russia! Had I known I wouldn't have ordered it! Do not buy from there - or at least check out in advance where it has to be returned before purchasing.
Majority of our designers’ products will be returned to our US RETURN CENTER. But some of the designers we work with are from other countries, once there are returns of their items, you need to ship back to their located countries by postal shipping.
Sincerely sorry for any inconvenience caused to you. You can use the cheapest shipping to return the items.
Just checked, we have issue you the full refund of the items you returned to your original payment method, pls check your account to make sure you have received it, If you have any other questions, u can chat with us online or drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day!
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for all the inconvenience.
Upon checking, we have sent you the return instruction as well as return label, pls check your email and get back to us asap.
We valued your business and we will try our best to help you resolve the problem.
Waiting for your early reply.
Have a great day~