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StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
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I have been trying for two weeks to return four dresses, three because they are sized Large, but are a size six, and one because they simply sent the wrong dress. I have sent pictures of the dress and the packaging, and they just ask for more pictures.
I had to pay $12 to return the awful dress. Then they said that they couldn't credit my card. They wanted me to open a PayPal account! (Why? So they could take more of my money?) Not having a phone number shows that they do not want to deal with the people they are stealing from. I should have checked them out before I ordered. They're overseas, of course, so there's not much I can do but warn others.
Sorry for the your unsatisfied.
We'd like refund process refund for you, But due to the issue of your card, it's not available for us to process the refund to your original card, We have tried many times to do that.
Now the only way we can send the refund to you is send money to your account. Pls provide the Paypal account so that we can send the refund to you.
If you run into any issues, feel free to drop us an email ([email protected])and we will get back to you ASAP.
I gave a very negative review of "Stylewe" because of a disputed refund. I had written to the company and the refund had not been issued for up to a month after their stated refund date. Was I wrong; they had made the refund 6 days prior to that date. I was happy with my purchases and wanted to buy more, if I could just get my refund! I got it and I am once again, a happy customer! Buy a size or 2 bigger than you normally would, but buy from Stylewe... Cute clothes... Great Value!
Thank you so much for clarify for us. We will be happy to serve you again. Cheers.
No customer service accountability. Trying to return item purchased
No direct link or no customer service phone number
What are you really?
Hi Nick, we have sent you the return authorization and attached an return label, pls check your email for your return, thank you, if you have any questions about the return, feel free to email us at [email protected] and we will reply ASAP.Or you can just talk with our live person through our live chat window.
I have spent the last hour of my life trying to get assistance with a return. The website wouldn't pull up my order, the page just kept refreshing. I attempted a live chat and was asked the same question over and over again and then finally told they were too busy to help me and disconnected. I was asked to enter the WP number and then the SKU (I have 10 items to return). I have snapped a photo of the live chat so I could post the pic, but I can't figure that out. I have over $1,000 in returns that need processed and can't get anyone to assist. If I could give a ZERO star rating I would!
We have sent you the return authorization already, pls check your email later, we promise we will help you settle this case at the best way we can. If you need any help, feel free to email us at [email protected] and we will reply ASAP.Or you can just talk with our live person through our live chat window.
Ordered 2 dresses in small and received them quickly. Both were well made and not cheap looking. One fit great but the other was too big. (I'm 5'1" and 97 lbs).
Sent in the my refund "request" and received email with "As you mentioned color issue. Could you send me a picture of the item(s) that have issues or tell us more about the problem you mentioned? So I can pass it along to our fulfillment center and take further movement for exchange or return." I did say the color was not exactly what I expected when asked for any other comments BUT that it was too BIG. My response "More importantly it was too big. Please process refund immediately."
I'm hoping that using this site they will expedite my refund. It's too bad because I'm probably one of the few who can wear these clothes but between the insulting process of having one's request "reviewed" in 48 hrs and THEN having to pay the costs oneself this first will be my last.
09/16/2016 I did receive an email with the options and steps to process my return. The next step will be to see how long it actually takes to complete the transaction of getting my money refunded.
As checked, my colleague Celia sent you return authorization already, pls check your email, also, if you could provide any proof of the item being not as described or color being totally different from the picture shows, we would offer with reimbursement settlement accordingly.
As checked, my colleague Celia sent you return authorization already, pls check your email, and if you need help, you could livechat with us or drop us an email. Have a day!
In my opinion, this is not a reputable company; at least not reputable by American standards. I ordered a top on August 26th, 2016. PayPal immediately took the $ from my account and I was notified that I would be contacted regarding a tracking number for shipment. On 9/5/16, I emailed StyleWe asking the status of the order. They got back to me stating "your order was canceled due to the item was out of stock." I immediately asked for a refund. On 9/6/16, StyleWe emailed me asking me to exchange my order for another item at 15% off. I emailed another request for a full refund. Their return email stated that they would refund my $ in "maybe 1 to 2 weeks depending on which CC company" I used, but they had over 100 new dresses that they would like me to see on line. I filed a disputed claim with my CC company and wrote back to StyleWe, "You charged my CC company before you even checked to see if you had the merchandise. What reputable company charges a customer before merchandise is SENT? I expect the credit to my card today. I know you can charge and credit quickly." My CC was credited with the refund the next day. But as if THAT was the end, I received an email on 9/7/16 stating that my order (same number) was DELAYED and the item would be sent out shortly. ARE YOU KIDDING ME?! I wrote back, "CANCEL THIS ORDER!" I would like to say, FORGET THAT I EVER ORDERED ANYTHING FROM YOU! DO NOT CONTACT ME AGAIN! StyleWe did refund my money but the experience was not at all worth all the aggravation. Not a reputable company, in my opinion!
We are so sorry for this transaction, the item you ordered is available, we could not get the dress for you after trying to negotiate with the designer for quite a few times. The dress is stockout for the moment.
As checked, the refund has been issued. Refunded on 2016-09-07.
Pls check your account and make sure you received the refund.
As an apology from us, We would like to offer you a coupon of $10 off for order over $100 for your next purchase.
I bought three dresses from them, two of them were descripted as silk, but it turned out to be not silk. I tried to return to them, the company said that I only had 30 days to return, and no one told me the return policy. I will never ever buy from them, the qualities of the dresses are no good.
Dear JASMINE W, can you tell us which one is not silk as described? In this case, we need you to takes some pictures to show us the problem, after confirm, we will be responsible and offer you the best settlement.
As promised I am updating my experience with StyleWe. I will also post this in the ratings section. I received my items in 5 days, Placed my order on August 24th and received them Monday August 29th. I did pay for expedited shipping and made sure to email them about my order. I am not sure if they helped however I got my order very fast.
As far as my items go, I LOVE all of them! Everything looked great and the fabric quality was great as well. The only thing I will say as other have said their sizes do run small. I am typically a small however I ordered mediums, I could have very well ordered a large too. Overall I have a had a great experience so far. I plan to order from them again. Thanks!
I've bought two things from Stylewe. The first fits perfectly and is nicer than I expected, given the price. The second was too small, but was easy to return and they promptly refunded my money. Yes, you have to pay for the return shipping, but it cost all of $3 or so. Very good customer service.
I ordered a dress got it after few weeks. I feel that this dress are coming from China.
It was made in China. The material is not worth the money I paid. I was not pleased with the material and looks kind of cheap made. I think if I go to any store in USA and spend
$80 I would have gotten better material clothes then this. I was going to order more but
Not I don't think I will. I'm very small person so it did fit me not perfect fit but I can wear it.
Sincerely sorry for any all the inconvenience caused to you.
Upon checking, we have sent you return label, pls check your email and return accordingly, then we will refund accordingly.
Per your concern about product, pls note majority of our products are shipped from our main fulfillment center China. Some of the designers we work with might ship the products directly from their own warehouses which locate across North America, Europe, etc.
Items(except swimwear) can be returned for any reasons within 30 days from the delivered date. For return policy, you can check here for more details: https://www.stylewe.com/information/information?information_id=9
If you run into any issues, pls feel free to drop us an email ([email protected])and we will get back to you ASAP.
Be careful ordering from Stylewe the sizing is really off. I ordered a free fit sized coat, I wear a 12, I was not able to get my arm in this item. I requested return information and returned the item two weeks ago, the coat only coast me $74.00 and I paid $15.00 to return it. I have not received ant information from this company. Not again... the coat was really cute. I wished it would have worked out.
Can you tell us the correct order number pls? The number you provided is invalid.
The clothing was AMAZING! Exactly as in the photos, but the clothes run VERY small. I ordered 2 sizes up and they were sitll TOOO small. I am SO diappointed and they were well made and just what I needed. Alas, I sent everything back until I shrink at least 2 more sizes. They really need to work on their sizing if they want to break into the Western market big time. Not every American woman is a size 2 or even a size 10.
Usually most of our clothes run one sizes smaller. You ;d better order one size bigger.
There is a measurement chart under the drop down area of the product details.
Pls check the measurement to order your size.
I bought a top for $40. It was cheap looking. Should have been around $15. I found out that I would have to pay shipping charges to return it. Apparently this is their policy. It is best to order from Amazon. You can at least return without paying for it. Oh yeah and you must keep their return label. Not worth it.
Sorry that you are not satisfied with your order. Can you tell me which items you want to return or exchange? Pls also tell us the reason for your return or exchange, then we will help you submit the return request and send you the return authorization right away.
We promise you we will settle this matter at the best way we can.
Stylewe is not honouring their return policy. My dress was not the size the cert was giving. The dress is not silk. The sleeve is short and not the half sleeve that is shown on the photo. The flower is not included in the sale. It is shown on the photo design. It is not an inexpensive dress. Style is not providing the return address. Not responding to my email. Their chat box is a virtual chat box, no live person is available.
Hi Aniko, Sorry to miss your livechat, but we have emailed you 3 times of the return authorization, pls check your email and get back to us. If you have any other questions, you can chat with us online or drop us an email ([email protected]) at any time and we will get back to you ASAP
I have twice now had unfortunately had an package containing my StyleWe order to go missing and both times they were so easy to contact and get a response from to resolve the situation. Both times they either resent the order or credited me back to my account the amount if the item had been out of stock afterward. Also their returns are SO easy. These reasons and many more are why I shop on this site more than any other and they have such a wide selection of clothing/shoes how could you not shop here!?
After 7 weeks finally received a refund on my order of three dresses that I never received. If I could give 0 stars for the overall rating I would. Thank you Sitejabber, I feel Iike I got immediate action when I posted the first review on your website.
AS checked, your package was delivered by the usps, tracking number is 9405516901040625782844, delivered In/At Mailbox, could you pls check through your mailbox see if the package ws there. We received some buyers' reply that package got left at the mailbox while they were waiting for the delivery. Pls check it first, you still can not find it, pls contact us for help asap.
I wish I could copy and paste the tracking page for my item here to show how ridiculous this company is. I ordered and paid for one blouse seven weeks ago. The tracking report began with initial shipment (supposedly) on July 22. After that, it's an intermittent series of vague "departed" and "shipped" notes (from where, not stated), as well as a customs stop followed by no activity whatsoever for the next four weeks. Today is September 7, and the last movement shown on the tracking report is August 27.
Also janky, the tracking page looks oddly generic, with no branding shown and very little detail. I have no indication of where my $60 package is but no longer care.
I emailed StyleWe multiple times and was responded to in broken English with excuses and insistence that I be patient. So, I've filed a complaint with Paypal, which is the only way I could find to get my money back. I do not trust anything about StyleWe after this experience and have no interest in an apology or further excuses in response to my review.
We are sorry sorry for the delay, the delay was caused by the mistake from the courier by mixing other children clothes with ours, and children clothes require some certificate to get pass the custom. Actually we already approved refund on your order, but it seems you have opened a dispute on the charge, so the payment got frozen, we can not refund on our side unless you close the dispute first. Otherwise we will let's PayPal handle the dispute with us.
I too ordered a dress and it did not work out, returned it and have yet to receive my money back. Ignore is the customer service. I followed all their instructions, it's been weeks. Nothing. Would like to find a way to take them to the better business bureau. When I went out to their website and they opened a chat, as soon as I mentioned my return, they never came back
Dear Sue, after you have returned, we are wating for the return tracking number or a copy of the return receipt which you just sent to us 2 days ago, and we started to process your refund immediately, but turned out you have opened dispute on this charge, so the payment got frozen, could you pls colse the dispute on the charge and let's us refund to you on our side? Otherwise we have to let's PayPal to deal with this dipute for us, in that case, refund maybe a little delay.
Should have read the online reviews prior to ordering. Paid to express ship the product which was a big joke no express at all and paid to return the dresses that were not made to the size they listed on the description of the product. I have now disputed the amount with my credit card company because I am unable to get a message back from the seller,
As checked, we approved your refund on Sep 3rd immediately after we received return information from you. We have already make the refund, pls check your account to confirm.
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
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Sorry for the inconvenience, you don't need to return the wrong item to us, we will process the refund to you in 3 business days.
As for the other items request to return, we've already send the return label to you two days ago, if you didn't receive it, please check the spam folder.
We will wait for your return tracking number/copy of return receipt, or a picture of the return package by email. Then we will process your refund.