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StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
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This is not my first time ordering from StyleWe.
I am very, pleased with my orders. I also introduced a family member and they are very pleased with the quality of the items and very stylish.
One bad experience, other than that one time everything else is excellent
I will be coming back soon, to shop some more.
I am supposed to have funds for a return in Wallet applied. I do not see where it is applied. I need an explanation. Not sure I like this site. Your return process is not good and very very vague, hidding something?
Would like to have shipping estimate earlier in the process!
Still waiting for product. I did not receive it and you sent the same email
Dear Customer,
We sincerely apologize for all inconvenience.
We have looked into your order history and can confirm that the order you placed has been shipped and delivered.
If you have not received it, we recommend contacting your local USPS to check on the status of the delivery. You can check the order tracking information on this page https://www.stylewe.com/order-query after filling in your email address and order number.
We want to assure you that we do respond to every message we receive. Regarding the email you mentioned. We tried to confirm if the original addres you provided is correct with you. However, you did not answer the question directly, that is the reason we sent the similar email again. Hope for your understand. As it will help us to help you track the package and provide effective solutions.
Thank you for being our customer! Our apologies for any inconvenience this may have caused. Wish you have a nice day!
Please do not hesitate to contact us at [email protected]
Best regard,
Mandy
STYLEWE
Items are beautiful and checking out is a breeze. Unfortunately, the fit was off..
I hope to clothes fit. Last time I ordered from Stylwe my dress was too small. This was several years ago. The style of clothes look nice. I just hope it's not deceptive.
The fabric was of poor quality and nothing like what was pictured on the model online. Received 2 separate shipments and planned to return both together. In effort to return both dresses, completing the online process, the reply was, you will receive a response in 48 hours. The next day, I completed a somewhat different online process, stated that you will receive a reply in 24 hours. To date, a reply from Stylwe has not been received. Always maintain or keep the "return address on the package" you receive. I will never order from Stylwe again.
First time shopping, waiting to see quality
Quality is good do not like the return process
First time shopping, waiting to see quality
Shopping was good however your shipping prices are to high. Agree
Poor
Takes months to arrive
Ordered 2 items May 22 and none has arrived
Had notification that one item has been shipped and almost 2 weeks about notification still no package
Charged the card and item has no arrived
You should charged once customer re urged the item
Dear Customer,
We apologize for any inconvenience and frustration you may have experienced with the delay in receiving your order.
Please note that the items you ordered were pre-sale items, which may take longer to be restocked and shipped than our regular stocked items.
You may check order status on this page https://www.stylewe.com/order-query after filling in your email address and order number. You can also contact us with your order number, and we will be happy to assist you.
We understand that waiting for your order can be frustrating, but please rest assured that we are doing everything we can to ensure that your items are shipped to you as soon as possible.
We appreciate your understanding and patience in this matter. If you have any further concerns or questions, please do not hesitate to contact us at [email protected], and we will be happy to assist you.
Best regard,
Mandy
STYLEWE
Can not sop 2 items gas to pay shipping each item
True to form.I got exactly what I ordered in a timely manner. Great service, great product, happy customer
Very unique styles...love them.
Very good prices.
Fashions to stand out.
After 1 1/2 month waiting for my dress this is what I got,don't waste your money,I try ti get my money back and it's misión imposible,not worth it
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Regarding the shipment, please know that we make every effort to fulfill orders in a timely manner. However, there are times when unforeseen circumstances occur, which can result in delays or disruptions to our delivery timeline. We apologize if this has caused any inconvenience for you.
Rest assured that if the product meets our return policy requirements, it is eligible for return. You may check our return policy and how to return via https://www.stylewe.com/information/return-policy
If the return process does not work. You can contact our customer service team at [email protected] and explain the situation in detail, including the reason for requesting return and any relevant order. Then we will be happy to help.
Best regard,
Mandy
STYLEWE
Easy shopping however once paid they forget about you. The length delivery is unacceptable
Dear Customer,
Thank you for reaching out to us regarding your order. We apologize for any inconvenience caused by waiting for your order.
We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
Regarding your concern about our customer service email, please note that we always strive to provide prompt and professional responses to all of our customers' inquiries. We can confirm that we have replied to every email you sent us with personalized and human responses.
We have assisted you with canceling the duplicate items from your order and checking the status of your order as per your request. Sorry it makes you feel no sense of being. We appreciate your feedback and would like to investigate the issue further to determine any areas in which we can improve.
Please feel free to contact us at [email protected] if there is anything else we can do to assist you further.
Best regard,
Mandy
STYLEWE
I chose 1 star because I did not receive anything. Unfortunately you send all over the world but you don't send to the Portuguese islands... I wonder why. I receive parcels from all over the world but not from you. Regrettably.
It was good even though scary at first. I did not regret, I love your fashion
It was good but it jumps so I have to go back
The item was nothing like the description or picture. The fabric was of extremely poor and cheap quality. The dress was ordered in an XS, however, it was huge!
Dear Customer,
Sorry to hear that the product does not meet your expectations. We are collecting feedback from our customers and working on providing more choices of fabrics. We have been paying attention to the quality issues and keep working on improvement.
The detailed measurements of different products on our website differ even in the same size.
Your refund of the return item will be processed after our return center received and inspected the return package.
If you have returned the item, we would appreciate it if you send the tracking number of the return parcel to our customer service center. We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
The items that I ordered did not fit properly. When you look in a mirror and the items are not appealing
To you, then you should not wear them.
Like the merchandise seen on this website
RETURN POLICY VERY CONFUSING. WRONG PANT SIZE WAS SENT. TOP WAS SIZE I ORDERED, BUT WAS TOO BIG.
SENT THEM BOTH BACK...COST ME OVER $17.00 T POST OFFICE. GUESS THERE IS NO FREE RETURNS...IF THAT IS CASE, I WILL NOT ORDER AGAIN...ALTHOUGH I LOVE YOUR STUFF...STUNNING...NOTHING LIKE IT ANYWHERE
Dear Customer,
Our apologies for any inconvenience this may have caused in returning.
Per checking, we shipped the size according to your order. Sorry that the items didn't fit you.
Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details.
According to our return policy,the buyer is responsible for the return shipping cost. You can check our return policy: https://stylewe.com/information/return-policy
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
To clarify. Please note that wallet credit will only be released to customer accounts upon guest approval. As we only got your replied with partial refund not acceptable and want return for refund. Thus, wallet credit will not be applied to your account. Hope for your understand.
We strive to provide our customers with a hassle-free return process. Sorry that you are not satisfied with our return process. We will constantly reviewing and improving our policies to better serve our customers.
We have reviewed your return request and confirm that it was processed successfully. We sent you an email with the return label 13 days ago. Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well.
If you need further help about wallet credit or return, please contact us at [email protected] and provide more details about your request, then we will be happy to help.
Best regard,
Mandy
STYLEWE