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StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
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I bought two navy blue wool dresses. I ordered a XXL (even though I wear a size 8) because reviews said the sizes run very small. The dresses did not fit-- but not because they were too big. They were just ill-proportioned and frankly odd. I took them to a tailor and $208 later-- they are just still odd. My husband, when asked how I looked said, "really awful. It is old lady-ish and frumpy and unbecoming." He said, "I never say such things -- but this dress really looks bad." So $300 later-- I have two blue dresses I can not wear. I would not order form this company again.
I ordered a two piece outfit and am trying to get a delivery date. Im going out of town and want to take the outfit with me. Ordered it 4 days ago and can't get a receipt for my purchase or a esy to speak with anyone.
Hi Theresa, Sorry for all the inconvenience may cause. Our normal delivery time is 2-5 business days of preparing the orders and 7-10 business days of shipping (2 to 3 for express shipping). You can login our website and click “You” to go to "My Order" to check your order details. Thanks for your patience. If you have any issue, you can contact us by sending an email to [email protected] or chat or call us.
Best Regards,
StyleWe
Do NOT order from this company. I ordered a dress that came 1 month later that was the wrong color and fit terribly (even though they charged my credit card immediately after placing my order). It was beyond cheaply made. I wouldn't wear it to the friggin' laundromat. PLUS, getting in touch with them is next to impossible.
I should have researched the company and reviews prior to ordering, so it's partially my own fault. I am sure I will lose the $70 or so I spent, but I'm going to try to get credit. Beware!
Hi Lora,
Sorry for the inconvenience first. We have receive your return request and I've seen that we have emailed you the return instructions and return label. Hope you have seen that.
Or if you would like to keep this item, we can offer a 20% refund or 30% store credit for compensation.
If you choose to return, we will process your full refund after we receive your returned package.
Sorry that orders placed at the end of Jan and beginning of Feb got delayed because we were on holiday. We do apologize for that.
If you have any issue, you can contact us by sending an email to [email protected] or chat or call us.
Best regards,
StyleWe
They hired men to write good reviews on women clothing. Mistake. I ordered from this Company twice. Yes, I gave it another opportunity. 1st time - clothes was nice but the size didn't fit. The 2nd time, the size was correct, but the colors didn't match the picture and the dress was horrible. Didn't match the picture. I didn't bother to return the 2nd order. You have to use Federal Express or UPS. Too much money. RUN RUN Run... the pictures are from another website. No heads. No faces.
Buy at your own risk. You been told. Just to go Macys, sahalie, Lord & Taylor, etc. no problem with free returns. Order online and take it back to the store or free mail back return. I had to pay for my return items.
Dear Sharon,
If you are not satisfied with the item you have received, please log in your account to submit the online return request first.
Then we will send you the return shipping address by email. I`m sorry that customers are responsible for return shipping. But it`s our return policy, hope for your understanding.
We are looking forward to your reply.
Best regards,
Jules
StyleWe
I inquired how to send something back, got a reply but the URL didn't lead me to the My Orders section. I need to know what to do next.
Hello Susan,
If you cannot make the online return request by yourself, please email us which item needed to be returned and the reasons so that we can help you submit it first.
Our email address is [email protected], or you can talk to live person via live chat.
We are looking forward to your reply.
Best regards,
StyleWe
I shop online frequently and never had any problems with returns or refunds with any of thecompanies I use. That includes amazon, 6pm, jcrew, gap, and many more. This company's return policy is complicated, involves multiple e-mail requests and they denied one of my returns because of a "stain". Strongly do not recommend
Hello Lara,
Due to the item you have returned is unqualified, we can only refund you store credit as compensation.
The items returned should be unused, undamaged and clean. We do hope you can understand.
If you run into any issues, you can always contact us by chat or [email protected]
Best Regards,
StyleWe
I bought several items and had to return two. I followed all of their instructions, registering the
Items on their website, paying for the return shipping myself and registering the tracking number on their website. They refunded for only one item claiming they did not receive the second one, when both items were in the SAME package. I have emailed them several times and they refuse to issue a refund even though the error was clearly theirs. And they refuse to call me to discuss. Do not order from this company! Update: after complaining through this site and the Better Business Bureau, the company finally issued a refund today. Making a return should not be so difficult, or take so much of my time.
Hello Erika,
Sorry for the bad shopping experience you have. My colleague has processed the refund for the rest item. The refund is under processing.
Our warehouse staffs need time to sort out and scan all the returned item. Perhaps they didn`t find the two returned items at the same time. Hope for your understanding.
If you run into any issues, you can always contact us by chat or [email protected]
Best Regards,
StyleWe
When looking for a new dress, I was amazed to see all the different styles from independent fashion designers. This was the place I was looking for. I have been looking for styles that are different from what you find in all the nationwide department stores. Here I found a mini dress that when I looked at it, it said "Me" on it.
Here is a word of caution: Be sure to check the sizes carefully and see the measurements in the size guide on each individual item that you are looking at to be sure that it will fit your measurements properly. Since these are clothes that are most likely made in smaller quantities, rather than the mass produced items that you will find in a nationwide department store, the sizes may not be true to the size on the tag.
My dress that came fit me perfectly. I checked the size guide and found the appropriate size that would fit me well. It was a size larger than I would usually buy, but that is not a problem. I love my dress!
I have since ordered something else from StyleWe, and am very happy with that order as well.
The only way to get this fraudulent business to care about your issue is to write a negative (honest) review here. They get back to you the same day asking to remove it! You can email their customer service weeks after weeks but here they reply the same day!
Nevermind, they ask you to check your junk folder and to check if you emailed to the right place, at least you get their attention.
If only they put all this effort into improving customers service, they wouldn't need to ask people to remove their bad reviews here.
People, just read every "5-star" review down here, you'll understand they are all fake before you get to the bottom of the page...
-- Important! -- The designers do not exist. My 1st dress was taken down from the website and it appeared under different designer name. A further search showed that this dress is Guccis spring 16 collection knockoff.
Most of the dresses you can find on other wholesale websites (like aliexpress and many others) at a cheaper price under a different label. Stay away.
Hi Valerie,
Sorry for all the inconvenience may cause.
Where did you email us to? As our email address is [email protected] and we will reply customer email within 24 hours. If you didn't get response, please also check your spam box. Or email us again so that we can resend you.
Our return policy is that Items received should be unused, undamaged and in original package with original labels.
Return shipping fee is paid by buyer.
Items that do not meet these criteria will not be considered for return.
For return policy, you can check here: https://www.stylewe.com/information/returns-and-exchanges
If you run into any issues, you can always contact us by chat or [email protected]
Best Regards,
StyleWe
Worst web site that I've seen in my life do not buy here because I bought a dress and they sent me smaller size and now will not change it say sales are final so it is not Peter correctly as when I bought did not say this on the website or in the check i received not have confidence in them are some cheating
Sorry to hear that.
Could you provide your order number for check?
Do you mean that we sent you the wrong size? If yes, could you please email us ([email protected]) some related photos for check so that we can handle the issue for you.
We need:
1. The photo of the whole package including the clear tracking number;
2. The photo of the WP on the right top of the StyleWe plastic bag and the photo of the inside item;
3. The photo of the detailed label of the item including the recognizable size, color and designer's name.
Waiting for your reply.
If you have any question, feel free to email us at [email protected] and we will reply ASAP.
Best regards,
StyleWe
A cocktail party should be a time to have fun and enjoy a fancy drink. Don't let what you are going to wear, spoil your night. It can be confusing to know what approach you should take to get ready for the party. You may wish to wear a western dress, but don't want to look overdressed. Yet you certainly don't want to be the girl that is underdressed. If you want to be sure to make a good first impression, your best bet is to look sophisticated.
It has a stylish and elegant pattern. It is a half sleeved designed stand collar Blouse. It may good to wear specially in summers. I recommend this to buy.
I received a message that my wife's Valentine's Day gift was sent 5 days prior but it never came. After contacting Stylewe, they informed me that it takes them 2-5 business days for preparing the order and 7-12 business days for shipping. Do not trust this company to stand behind their word or product. They will do whatever they need to get your order booked but it may never arrive.
Hi Phil,
Sorry to keep you waiting. We are still preparing your order. And we will notify you with a tracking number once it is shipped.
Thank you very much for your patience. We can refund 10% for the order as compensation after you receive the parcel.
If you have any question, feel free to email us at [email protected] and we will reply ASAP.
Best regards,
StyleWe
Here we are 6 months after returning goods to these rip-off artists and I'm still waiting for my refund!
Thieves, robbers and crooked business people-
That's my review! This is a common theme if you google returns/Stylewe!
Buyer Beware! Buyer spend your $ elsewhere!
Dear Linda,
As we checked, we haven't received the returned items yet. And the tracking number you provided is incorrect and we cannot find any tracking information on USPS website.
So please help provide the correct tracking number for your returned package so that we can track the package and issue the return for you ASAP.
Thanks for your cooperation.
If you have any question, feel free to email us at [email protected] and we will reply ASAP.
Best regards,
StyleWe
I was at first a little skeptical of Stylewe but have had a great transaction. The dress I received came within two weeks and the quality was well made. I will say that their clothes are on the smaller side so make sure to read each sizing chart and if in doubt size up!
I need a return label. I went to the website numerous times. That does not work. Very frustrated. I was simply going to return them and reorder, but I am not sure now since I cannot get this resolved.
Hi Denise,
So sorry for the inconvenience.
As return label can only be obtained after a return request is submitted on our website. Besides, we need to know which item need to be returned and reasons for return when submitting request, which is the reason we asked you to log in your account and submit request yourself.
But we do apologize for this issue as you have sent 5 emails and we have not solved your issue. Next time you can just tell us which item to be returned and reasons and we will send you the label right away.
Furthermore, I've submitted a request for your order with reason as "Not as expected". I've also sent you the label and instructions through email. Pls kindly check your email inbox.
Next time you can contact us by chat or phone at+1(877)277-7209
9am-6pm EST weekdays, 9am-5pm EST weekends and we will be able to solve your issue quickly.
Best regards,
StyleWe
THEY WILL STEAL YOUR MONEY AND NOT SEND YOU THE RIGHT ITEMS AND TAKE FOREVER TO GET IT RIGHT. I HAVE BEEN TALKING WITH THEM FOR THREE DAYS AND THEY STILL CANNOT GET IT RIGHT. THEY MESSED UP MY ORDER, AND STILL HAVE NOT FOUND SOMEONE WHO CAN FIGURE OUT WHAT HAPPENED. I AM NO LONGER ORDERING FROM THEM.
Sorry for the mistake! We do apologize for our staff's mistake.
Our warehouse staff had mistakenly pasted the wrong tracking number to your package and it was sent to another customer. We will try to contact the customer that receive your package and have it forwarded to you.
If not, can you pls choose another items at the 15% price range of your original order, which is$162.20*1.15=$186.53 so that we can send you another order?
We sincerely apologize for this mistake and hope we can fix it.
We've sent you email replies. Pls kindly email check email and reply by email.
Best regards,
StyleWe
Had a little miscommunication but it was resolve right away. I appreciate the help, and a fast response.
Thank you!
I really love my first order from StyleWe! The quality of the pink moto jacket that I received was very surprising! It was made well and the fit is perfect on my body. It isn't always easy ordering online and I am really happy I decided to with StyleWe. I will definitely do business with them again.
I planned my trip with booking.com. Somehow description wasn't very clear and I ended up with a private apartment with no concierge like I expected. Plus the person who rented the apartment was not on site and I had to wait 40 minibars for her to open an apartment for me. When I tried to contact booking to write a review it was nearly impossible. I contacted them several times requesting them to guide me on how to leave a review but they never responded. Plus the owner of apartment marked me as "no show", probably avoiding paying commission. So overall, I was frustrated and won't be booking with booking any more.
Hi Kay,
Sorry for the inconvenience first.
Our normal delivery time is 2 to 5 days of preparing for orders+ shipping time( 2 to 3 with express shipping and 7 to 10 for standard shipping.)
You placed order on Jan. 25th, which happens to be our Spring Festival, from Jan 25th to Feb. 11th. So orders are all delayed and we have added notes to those that might be delayed by this festival. We do apologize for this delay and hope you can understand.
As for return, we feel sorry to bring you any hassle. We are still working on this return process and we are improving. Thanks for your ever support.
For the item that we requested picture, we saw that you said item is of very bad quality and thought that you received defective item and thus we meant to look into this for you after we see the photo. If this has offended you, we do apologize again. You can just reply and say that you need return label and don't want to take photos and we will proceed.
We are eager for feedback and thus we ask so many questions. Sorry for that again.
The last item has been cancelled and we will expedite refund for you.
As for other returns, we will process refund for you after we receive it.
Thank you for your patience with us. If you have any other questions, pls email to [email protected] or chat with us or call us at +1(877)277-7209
9am-6pm EST weekdays, 9am-5pm EST weekends.
Best regards,
StyleWe
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
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Hi Danielle,
Sorry for all the inconvenience has caused. Next time, if you are not satisfied with the item you received, you can login our website to submit the return/exchange request and then we will email you our return address and return instructions.
Some of our items run one size smaller, so it will be better to choose bigger size.
Every time when you click the size "S, M, L"etcit will show the corresponding detailed measurements for the specific size. Then you can check.
You need to refer to the item Product Details to see the exact measurements firstly and choose the corresponding size (S, M, L, etc). The size guide is just a reference for all the items, which is not as accurate as the info of product details.
Pls do remember to check the detail measurement for each dress before ordering. Each designers size varies.
If you have any issue, you can contact us by sending an email to [email protected] or chat or call us.
Best regards,
StyleWe