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StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
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Thank you! Service is great and rapid and you guys emailed back super quickly
Great deals definitely going to use for overseas flights :))
Using student universe was very helpful because I used ot to apply my scholarship. The entire process was very easy to navigate, as I booked my flights for study aborad. I appreciate student universe for making the process as easy as possible, and look forward to using their platform sometime in the future.
The confirmation email took around half a day to arrive while I got a call in less than 30 minutes. The audio quality on the phone call was not great however and I had trouble understanding the representative.
The site is very user friendly and the experience is just like buying from Amazon.
Thank you so much for the cheap rates. Me as a student tried to book the flight for the first time and seriously I can't thank enough how much this website did.
A friend offered me this service and it easily walked me through the steps to reserve a ticket, check bags, and choose an insurance plan to protect my stuff. The prices are also pretty nice compared to other sites.
After booking multiple flights to arrive and depart from my upcoming study abroad trip, one of my flights was changed shortly after. Because of this, I had to call Student Universe to confirm the flight reschedule they had done for me. When calling to confirm the changes, the service was incredibly friendly and diligent about double-checking with me about my specific flights that I'd be boarding, to make sure I was aware of exactly what I'd be getting into.
Na good service. I like it very much. I'll recommend this to all my friends. Like it very much. Discounts are good
I booked a flight about a week ago and still haven't received my booking confirmation. However, student universe reached out to me to confirm if I had not received it yet, and I emailed them back saying I had not. They emailed me my booking confirmation and told me everything was all in order. All in all, the problem was minor but very quickly fixed.
Got my ticket information pretty quickly, just wish the website was a little easier to read
I have booked with 4 days risk free booking and might have to adjust one ticket out of the two and hope to see cooperation from the team in future.
Smooth and quick. Easy access to different flight options and prices
Great flight deal and easy reservation process! Would book from here again.
Very fast and reliable. I was able to see my flight confirmation almost right away
The process was good but hard to understand for first timers like myself. The reservation code still doesn't work for me personally so I can't see it in the app. But it's not bad.
Answer: Anyone can book a flight with us, but we do have exclusive discounts just for students. Just verify your student status and you can unlock our best pricing!
Answer: Hi Kathy, anyone above legal age can book flights and hotels on StudentUniverse (web & app). Verified student members get access to all fare types, while others will be able to search and book the corresponding fares, such as youth, adults, faculties, and even guests.
Answer: Hi Roscoe, we have offices located in the US, the UK, Canada, and Australia. You can also visit our websites based on your location and currency preference. If you need assistance regarding your booking, feel free to contact our customer service. Thanks!
Answer: Hi, please contact our customer service for more info regarding upgrades. Thanks!
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.

