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StudentUniverse

4.0

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StudentUniverse Reviews Summary

StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.

This summary is generated by AI, based on text from customer reviews

service
115
value
112

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6,909 reviews

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Canada
1 review
0 helpful votes
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Great quick reply
June 15, 2024

Thank you! Service is great and rapid and you guys emailed back super quickly

Date of experience: June 4, 2024
GB
1 review
0 helpful votes
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Dfdfdd
June 14, 2024

Dfdfdfdfdfdfddfdfdfdfdfddfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdf

Date of experience: June 4, 2024
South Carolina
1 review
0 helpful votes
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Great deals
June 14, 2024

Great deals definitely going to use for overseas flights :))

Date of experience: June 4, 2024
Illinois
1 review
0 helpful votes
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Expensive
June 14, 2024

It would be better if you can give student discount. It was costly

Date of experience: June 4, 2024
Colorado
1 review
0 helpful votes
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Easy
June 14, 2024

Using student universe was very helpful because I used ot to apply my scholarship. The entire process was very easy to navigate, as I booked my flights for study aborad. I appreciate student universe for making the process as easy as possible, and look forward to using their platform sometime in the future.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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The confirmation email took around half a day to arrive while I got a call in less than 30 minutes. The audio quality on the phone call was not great however and I had trouble understanding the representative.

Date of experience: June 4, 2024
India
1 review
0 helpful votes
Follow Sai krishna O.
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The site is very user friendly and the experience is just like buying from Amazon.

Date of experience: June 4, 2024
Washington
1 review
0 helpful votes
Follow Himanshi Y.
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Student booking
June 14, 2024

Thank you so much for the cheap rates. Me as a student tried to book the flight for the first time and seriously I can't thank enough how much this website did.

Date of experience: June 4, 2024
Colombia
1 review
0 helpful votes
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Super fast and user friendly!
June 14, 2024

A friend offered me this service and it easily walked me through the steps to reserve a ticket, check bags, and choose an insurance plan to protect my stuff. The prices are also pretty nice compared to other sites.

Date of experience: June 4, 2024
New York
1 review
0 helpful votes
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After booking multiple flights to arrive and depart from my upcoming study abroad trip, one of my flights was changed shortly after. Because of this, I had to call Student Universe to confirm the flight reschedule they had done for me. When calling to confirm the changes, the service was incredibly friendly and diligent about double-checking with me about my specific flights that I'd be boarding, to make sure I was aware of exactly what I'd be getting into.

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
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Good
June 14, 2024

Good over all with what u need fast and will help with what ever you may need

Date of experience: June 4, 2024
India
1 review
0 helpful votes
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Na
June 14, 2024

Na good service. I like it very much. I'll recommend this to all my friends. Like it very much. Discounts are good

Date of experience: June 4, 2024
Norway
1 review
0 helpful votes
Follow Arthur C.
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I booked a flight about a week ago and still haven't received my booking confirmation. However, student universe reached out to me to confirm if I had not received it yet, and I emailed them back saying I had not. They emailed me my booking confirmation and told me everything was all in order. All in all, the problem was minor but very quickly fixed.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Pretty good
June 14, 2024

Got my ticket information pretty quickly, just wish the website was a little easier to read

Date of experience: June 3, 2024
Colorado
1 review
0 helpful votes
Follow Abhijeet Y.
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It was smooth
June 14, 2024

I have booked with 4 days risk free booking and might have to adjust one ticket out of the two and hope to see cooperation from the team in future.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
Follow Shrinath U.
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Good
June 14, 2024

Smooth and quick. Easy access to different flight options and prices

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Easy process!
June 14, 2024

Great flight deal and easy reservation process! Would book from here again.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Yep
June 14, 2024

I did book a trip and I did get a confirmation. I don't know what else you want I'll be honest

Date of experience: June 3, 2024
Massachusetts
1 review
0 helpful votes
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Good experience
June 14, 2024

Very fast and reliable. I was able to see my flight confirmation almost right away

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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It was good
June 14, 2024

The process was good but hard to understand for first timers like myself. The reservation code still doesn't work for me personally so I can't see it in the app. But it's not bad.

Date of experience: June 3, 2024

From the business

StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.


studentuniverse.com
Founded in 2000
Montvale, NJ, United States