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StudentUniverse

4.0

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StudentUniverse Reviews Summary

StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.

This summary is generated by AI, based on text from customer reviews

service
115
value
112

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6,909 reviews

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Illinois
1 review
0 helpful votes
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Great!
June 23, 2024

Easy and straightforward. I only wish the ticket was sent right away.

Date of experience: June 13, 2024
Colorado
1 review
0 helpful votes
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Prices
June 23, 2024

There appears to be a discrepancy between the confirmed price and the price that was initially agreed upon.

StudentUniverse attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 13, 2024
Viet Nam
1 review
0 helpful votes
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It is a good price with a clear information presentation. However, the ticket booking process is somewhat cumbersome. I constantly having trouble when paying for the ticket.

StudentUniverse attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 13, 2024
Malaysia
1 review
0 helpful votes
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Smooth experience
June 23, 2024

Great site, smooth experience and excellent value around.

Date of experience: June 13, 2024
California
1 review
0 helpful votes
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A+
June 23, 2024

Easily accessible, understandable, and an easy-to-use website.

Date of experience: June 12, 2024
Colorado
1 review
0 helpful votes
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Na
June 23, 2024

It was really good because it was good and in some ways bad but overall it was quite good and I liked it

Date of experience: June 12, 2024
Missouri
1 review
0 helpful votes
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Delightful
June 22, 2024

Pretty good overall, wish there was more options on trip cancelation/protection on date changes built in.

Date of experience: June 12, 2024
Nevada
1 review
0 helpful votes
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What you would expect.
June 22, 2024

It's nice to have discounted flights for students. Horrible timing accommodations though and they don't line up with the timing of when the program needs to pick you up.

Date of experience: June 12, 2024
Texas
1 review
0 helpful votes
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Easy to compare prices and book
June 22, 2024

I looked up my flights and was able to decide which one would fit my needs best based on dates, prices, and seat availability.

Date of experience: June 12, 2024
Missouri
1 review
0 helpful votes
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It's fine.
June 22, 2024

I made two reservations but only got the email confirmation for 1. I do have both of the tickets on the app though.

Date of experience: June 12, 2024
Canada
1 review
0 helpful votes
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Booking
June 22, 2024

It was very convenient to complete the booking with all the information provided in the email sent to all participants.

Date of experience: June 12, 2024
Delaware
1 review
0 helpful votes
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It was good
June 22, 2024

It worked well and I needed to use it for school. It worked well

Date of experience: June 11, 2024
India
1 review
0 helpful votes
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Great
June 21, 2024

The booking experience is great through studentuniverse.

Date of experience: June 11, 2024
Singapore
1 review
0 helpful votes
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Everything was smooth
June 21, 2024

Thank you for always being punctual and professional as always

Date of experience: June 11, 2024
Kentucky
1 review
0 helpful votes
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The website is incredibly easy to navigate and very straightforward. It is professional and I felt reassured from the start that everything was legit and above-board. I wanted to fly Lufthansa, and I was a little worried that they wouldn't have anything with that airline, but Student Universe had MULTIPLE options on my flight days! The deals that their team found were incredible- I think I saved over $500 on a roundtrip ticket to Europe!

Date of experience: June 11, 2024
Illinois
1 review
0 helpful votes
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My go-to booking site
June 21, 2024

I booked my own flight for the first time when I was in college and it was daunting because I was travelling internationally. My college recommended I use StudentUniverse and I've never looked back. It's so easy to find the perfect flight combination since they automatically compare different combos and prices for you. I've used StudentUniverse to fly both domestically (in the US) and internationally over 10 times now and it's always worked out perfectly.

Date of experience: June 11, 2024
Washington
1 review
0 helpful votes
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Good
June 21, 2024

Great,but my first flight from Seattle to Singapore still not got seat confirmed may you let me know what happens?

Date of experience: June 10, 2024
California
1 review
0 helpful votes
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As a student, this app was very convenient and efficient when choosing flights to study abroad.

Date of experience: June 10, 2024
Oregon
1 review
0 helpful votes
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I had a good experience but was a little confused with the requested booking confirmation email after booking. To show that I got my booking confirmation email I had to fill out a review which I don't think is necessary.

Date of experience: June 10, 2024
New York
1 review
0 helpful votes
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Satisfied
June 21, 2024

It was good, helpful and quick. I would use this method of booking again in the future.

Date of experience: June 10, 2024

From the business

StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.


studentuniverse.com
Founded in 2000
Montvale, NJ, United States