On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Still waiting for my ticket, therefore in still thinking of my review
I really enjoyed my experience with StudentUniverse. Such a helpful resource!
Great deals that are easy to search through! I always use StudentUniverse to book my travels
Although I found the website to glitch out more and freeze more while trying to find the best options for my trips, i was able to get the support i needed to book successfully! Thanks Student Universe :)
Studentuniverse was very easy to use and straightforward.
Anxiously waiting for payment to go through and booking finalized
I recommend to check whether there are some promo codes! Overall I am satisfied!
Great experience; used the website for 2 bookings! I would definitely use it again!
Easy peasy and good prices. Friendly website.This is my second booking
Great experiences in booking the airline tickets wishing the actual experience in traveling will be the same
I think the insurance pop to quick, not sure how, I was not able to review my purchase before paid.
What impress me the most was the fast response to my email inquire, request me to call800 number, I did talk to a "person" with almost no time waiting in line and I supposed to get a refund in 10 business days
Perfect ———————————————————————————————————————————
It will quite easy to navigate with a cheaper prices. Thank you
I always get amazing deals on student universe and have been using it for a long time. This time did not disappoint, as per usual.
Very helpful! Lots of fluff at the end of the payment process, did not need to buy more stuff
Plenty of airlines you can look into with competitive rates for students across platforms. Easy and hassle free to book. Confirmation within 2-3 days.
The experience was really good but I haven't received my ticket yet. I am looking for that.
The website was easy to navigate and it was such a good feeling seeing the discount applied.
The booking process was very smooth and efficient, would totally book again
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members