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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Quick, easy, offers, variety of options for payment and reasonable prices
Easy to buy and great service and I was very happy with the flight
My experience was very easy and thorough. I will book through Student Universe in the future.
This is a very simple to use and booking my next trip was very straightforward, quick, and efficient. The prices in comparison to other sites I searched were also incredible. I am very pleased with those company utilizing Student Universe in the future.
I've booked my flight tickets for almost 4 times now and they've given me the best rates compared to any other website
I had an easy time navigating my search for flights with Student Universe. I was looking for flights that was more than 20 hours of travel time and I was very concerned about time of arrival and time zone differences but the website provided the information I needed to make sure I know exactly when I would be heading out and arriving to my destination. I like the different settings and other airline comparisons, they helped me figure out the best option for me!
The representative was very good and polite.
The website has technical glitches which should be fixed for a better customer service and experience.
Had to call customer support thrice and each time I had to wait at least 45 minutes before I could talk to someone (even got disconnected from the call once without talking to anyone after waiting for 60+ minutes). The issue got solved ultimately but it took about 2 days worth of effort.
Good experience and easy to process the tickets for anyone anytime
Filters for flights and prices are very easy to read and navigate. I was given great options for both one-way and round trip. Prices were great, would 100% book again!
S by my part,I have nothing to reproach about studentuniverse. And, I'd advice to all my friends to use studentuniverse for their booking flights.
Sincerely,
Virgile Moleste.
Very easy and convenient- so far so good! - easy to navigate! - was able to book with friends
After some research, there are no direct flights to my destination. Student Universe made it really easy to plan the best combination of flights for me at a low rate.
Am ok and very cool with the confirtmation am only expect the ticket number to allowed me to fly with my booking confirmation
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members