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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Will be returning to book more flights with you all
Why my flight been cancelled? I need to Knowles why you cancelled my flight and my reservation
Loved the deals on flights and the booking experience was smooth.
Good experience. No complaints so far. Hopefully keeps going like that
Very easy and straight forward. It was well priced. I didn't get to pick a seat though.
Hi James, thanks for the feedback. Once your booking is confirmed, you will receive an airline reservation code. Many airlines allow passengers to select seats online so you could head to the airline's website and manage your booking, including seat selection. Thanks!
It was just about the same like booking on the airline website.
Hi, thanks for the feedback! We also sell public fares, which oftentimes are the same prices as those on the airlines' websites. However, if you have a StudentUniverse promo code, you can save more!
I have been waiting for my e ticket since yesterday morning, I don't know why I have not received it!
Overall the process was smooth and easy. I could find many flights and had lot of options to choose from
Great prices, good flights, great customer service!
Fantastic, quick, and easy. I have used student universe for years, and always will.
Great prices and easy to find a ticket that best suits personal preferences. However, Confirming order within the next day with ID is a bit inconvenient.
Hi, thanks for the feedback. Sometimes there are transactions flagged by the system and we would like to make sure it is the credit/debit card holder that authorizes the payment. We understand it is a bit inconvenient but it helps protect the information for the credit/debit card holder as well as the passenger. We appreciate your trust and confirmation!
Always the best flight prices! I will always use student universe for my abroad flights.
Helpful and it really helped me find an affordable option
Really good! I was able to save money and that's always good!
Being a student has its perks! StudentUniverse allows me to travel at great fares.
I recently booked a flight with student universe, my initial experience was positive, they are very informative and have good prices! Now I just have to wait for the day of my trip and see if the company will provide me with what was promised!
Best price for the flight I needed. Easy and simple.
The experience with the studentuniverse is excellent
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, sorry that your booking was not successful. Since the transaction was flagged by the system, we sent you an email regarding the issue and requested more docs for verification. However, we did not receive any updates from you hence the transaction was canceled. If you would like to purchase another ticket, please reach out to our customer service and we'd love to help you.