On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Although took some time and caused confusion. It's cheaper and secure.
It was easy to use. Got instant confirmation of my flight.
Overall the costumer service is great. However, I think some parts need to be improved. For example, when booking tickets if there is no student discount for the flight, then it should be mentioned during purchase or takeoff from the website. In addition, for the manual booking, I think the amount of the ticket and other fee should be send to customer. This is a way to let us know what we paid for. Lastly, as for choosing the seat, I think we can choose it by ourselves for pay some extra money.
I'm glad to find a flights cheaper than other place
StudentUniverse has the best deals from all of the sites I looked at. They give you the full price upfront, no hidden fees. I can go to Europe on a budget thanks to StudentUniverse!
I was able to change my flight with the help of an agent.
Getting our flights was fairly straightforward! I like the compare feature on dates to get a better deal.
It was easy to use and navigate.Liked it very much.
Booked my upcoming trip with ease and quickness. Had no problem at all. Even had better prices than other major websites around. Will definitely book all my other trips on StudentUniverse.
Good got a deal on my international flight from la to madrid
Easy and great, finding different flight options was effortless.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members