Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of StudentUniverse

StudentUniverse

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate StudentUniverse?
grey stargrey stargrey stargrey stargrey star

StudentUniverse Reviews Summary

StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.

This summary is generated by AI, based on text from customer reviews

service
115
value
112

Instant Feedback

6,909 reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Soren U.
Unfollow Soren U.
Share Review
Report Review

Super Easy and Cheaper!
December 24, 2024

We were looking for a quick flight to FL for spring break but everything was too expensive. I heard about their business thru the Amazon 25$ flight deal, and it turns out they offer some discounts during the regular season too! It was super easy to book and I had my confirmation from the airline in less than a day.

Date of experience: December 14, 2024
Florida
1 review
0 helpful votes
Follow Briana T.
Unfollow Briana T.
Share Review
Report Review

Amazing
December 24, 2024

Great deals and options for flights, especially for domestic flights.

Date of experience: December 14, 2024
Florida
1 review
0 helpful votes
Follow Perla O.
Unfollow Perla O.
Share Review
Report Review

Amazon prime $25 flights
December 24, 2024

StudentUniverse was a very helpful tool to use in my search for a flight as a student in college.

Date of experience: December 14, 2024
Ohio
1 review
0 helpful votes
Follow Makayla O.
Unfollow Makayla O.
Share Review
Report Review

Good
December 24, 2024

Long waiting time recommend getting up early and joining asap overall
Good.

Date of experience: December 14, 2024
California
1 review
0 helpful votes
Follow Alicia W.
Unfollow Alicia W.
Share Review
Report Review

Incredible Opportunity
December 24, 2024

I am so blessed, lucky, thankful, and overjoyed from having gotten this opportunity! It's one of the biggest blessings of this year for me because I never have money to fly places. Thank you so much!

Date of experience: December 14, 2024
Colorado
1 review
0 helpful votes
Follow Sudhiksha N.
Unfollow Sudhiksha N.
Share Review
Report Review

Good experience
December 24, 2024

Easy to use, and easy to book my flight. Good experience and excited.

Date of experience: December 14, 2024
Maryland
1 review
0 helpful votes
Follow Juan J.
Unfollow Juan J.
Share Review
Report Review

Quick and easy booking
December 24, 2024

Found the flight I wanted as expected. Their interface is very nice.

Date of experience: December 14, 2024
Florida
1 review
0 helpful votes
Follow Jessica R.
Unfollow Jessica R.
Share Review
Report Review

Great
December 24, 2024

Very good experience, very easy to navigate the website and good prices

Date of experience: December 14, 2024
California
1 review
0 helpful votes
Follow Jonalin N.
Unfollow Jonalin N.
Share Review
Report Review

Amazon $25 flights seems legit so far
December 24, 2024

Just got my confirmation email a day after buying the flight. My flight is on the 16th so wish me luck.

Date of experience: December 13, 2024
Massachusetts
1 review
0 helpful votes
Follow Ashton P.
Unfollow Ashton P.
Share Review
Report Review

Awesome
December 24, 2024

This was a once in a lifetime opportunity thank you SU!

Date of experience: December 13, 2024
Missouri
1 review
0 helpful votes
Follow Nebiyu O.
Unfollow Nebiyu O.
Share Review
Report Review

Amazon discounts
December 24, 2024

Student universe saved me 6 hours drive and bothering my friends to drive me there. Now I just have to ask them to dropped off at St. Louis to drop me off at the airport … god bless

Date of experience: December 10, 2024
Louisiana
1 review
0 helpful votes
Follow Alana M.
Unfollow Alana M.
Share Review
Report Review

Here for the $25 amazon flight ticket, which i was able to secure. After completing checkout it randomly refreshed my original flight page and made me purchase another flight (mine was gone, all of which i have video proof of). It also doesn't tell you how much travel protection is until you already check out which is also super shady. So I bought the duplicated flight to which the promo wouldnt apply to the flight when I had already bought it. Suddenly both flights are now showing under my trips page. So with the prime student "premium customer service" AND free cancellation within 24 hours AND my duplicated flight had travel protection. I called their number. I waited for HOURS and no one picked up the phone (supposed to be premium btw). I tried calling 3 separate times to which I just gave up and went along with the option for an agent to call me back. Hours later an agent finally did call me and told me that they could cancel my nonrefundable flight- which confuses me because on the SU site, AND airline site it said my flight was able to be refunded. My booking was literally 5 hours ago and ive been calling for 3 of that 5 hours. I told her that my flight was refundable and she told me that it wasn't but she could still cancel. I told her to just cancel it and I'd be contacting the BBB issuing a chargeback with my credit company because this is borderline sketchy practices. She went ahead with it and told me that she'll send me an email. Minutes later she calls me back saying that she made a mistake and that it was refundable- but she wasnt able to refund me the travel protection since it was for another company to which I said okay, I was fine with that. Then she told me when discussing the totals that my total refunded was $619 and some change (My entire purchase was $690 and some change) so I asked her where the other $40 went and she said that there was a $40 cancellation fee. Its splattered in fat bold words on the first page of the website that there was a free 24 hour cancellation, AND there was no problem cancelling it through the airline because I asked and the airline said it was also fully refundable so I'm not understanding where this additional fee is coming from. Needless to say I am getting further action involved and am not paying anything out of pocket for that scam flight. They really just want your money. Had it not been for the amazon offer, I would never step foot on this site and probably never would again even for a $25 flight.

Date of experience: December 13, 2024
New York
1 review
0 helpful votes
Follow Nicholas O.
Unfollow Nicholas O.
Share Review
Report Review

Awesome Experience!
December 24, 2024

Super easy and was allowed to get an awesome discount to go home for the holidays. Worked out very well and will definitely be using the student universe again.

Date of experience: December 13, 2024
Florida
1 review
0 helpful votes
Follow Sofia G.
Unfollow Sofia G.
Share Review
Report Review

Great!
December 23, 2024

Fast, Reliable, Easy! Super trustworthy and pretty easy to use.

Date of experience: December 13, 2024
California
1 review
0 helpful votes
Follow Evelyn G.
Unfollow Evelyn G.
Share Review
Report Review

Great opportunity
December 23, 2024

$25 flight offer was a great opportunity for students everywhere

Date of experience: December 13, 2024
California
1 review
0 helpful votes
Follow Sarah N.
Unfollow Sarah N.
Share Review
Report Review

Good Experience
December 23, 2024

It was very easy to search up and find flights, although a little inconvenient having a "waiting room" where times were longer than stated.

Date of experience: December 13, 2024
Minnesota
1 review
0 helpful votes
Follow Binta T.
Unfollow Binta T.
Share Review
Report Review

Long but worth the wait
December 23, 2024

I was able to book my tickets as soon as I was let into the queue. I just wish they put how many people were ahead of me so I could know that the line was moving versus just see a page refresh every few seconds. I didn't have any glitches but was very happy that I was able to book my $25 flight :)

Date of experience: December 13, 2024
South Dakota
1 review
0 helpful votes
Follow Alexandra W.
Unfollow Alexandra W.
Share Review
Report Review

Flight
December 23, 2024

Amazing! I had no issues waiting and received my confirmation!

Date of experience: December 13, 2024
Louisiana
1 review
0 helpful votes
Follow Ty W.
Unfollow Ty W.
Share Review
Report Review

Realistic (personal) Experience
December 23, 2024

I joined the line queue at 11:45am Dec 9th. I had the tab open on my laptop. About two hours and a half later I got in and was able to purchase my $25 ticket. Do NOT manually refresh your page trying to get in.

Date of experience: December 9, 2024
California
1 review
0 helpful votes
Follow Jc G.
Unfollow Jc G.
Share Review
Report Review

25 vs 45
December 23, 2024

The ticket was supposed to be priced at $25 but indeed it was $45 due to "seating fees." I later discovered the airline lets you choose you seat regardless so felt I could've saved $25. Nonetheless, a flight to New York for $45 is a great deal. Thank you.

Date of experience: December 13, 2024

From the business

StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.


studentuniverse.com
Founded in 2000
Montvale, NJ, United States