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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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There were some cheapest flights, shown on the system, but when I buy them, it said the flight has not existed.
They answer the phone quickly and we're friendly and helpful
When I first tried booking my flight, I received an error saying that the flight could not be booked. No more than a minute after that, Catherine from Student Universe called me and helped sort everything out. The price of the flight increased from when we selected the seats, so that's why we received the error, but Catherine helped rebook us over the phone. Thank you!
I bought a flight ticket and my money disappeared. Y'all cancel my flight and I can't get my money.
Great experience with tickets purchased. Very satisfied.
I tried typing a coupon code but it didnt work. O5her than that, it was quick and easy
Hi Angel, sorry this happened. Feel free to contact us and let us know what coupon you tried. We will check the coupon for you and add it in your booking if it's available.
I found it to be an easy site to navigate and found the flight I needed quickly.
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
So great to have a resource like this for our college student to travel so much cheaper
Thanks for the review! Our mission is to help students travel for less to live for more!
Super app, very decent pricing for students every on like
Thank you for liking our app! Have a great trip!
Vince was great and very attentive and helpful! Highly recommend them to anyone with something wrong with their trip reservation!
Thanks for the review! We will let Vince know!^_^
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
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Found a great flight for my study abroad trip that was affordable and easy to navigate the website.
Thanks for the review! Have a great time abroad!
Great. Very easy to book. Speaking to the rep after o booked was also easy
I booked 2 airtickets through student universe and paid with my ICBC credit card. Soon, I got email alert: "CIBC has flagged possible fraud: $283.44 at CANADA on your CIBC Mastercard ending
In 2728." Then I went on investigating this company. Here is the finding: the Studentuniverse takes customers' credit card and charge airticket plus a $20 booking fee. Then the student universe uses their company credit card ending 7544 to pay airline. This uncommon business model gives them 2 revenue sources: one is extra service fee directly charged to the customers, the other is negotiated booking fee paid by airlines. This whole process is not transparent and confusing. I will not use this website.
Booking with Student Universe was so easy to navigate and fast! They even had a promo for new accounts that gave me $10 off!
Thanks for the kind review! We have promo codes available all year round. For example, you can find codes on our promo code page (https://www.studentuniverse.com/promo-codes), you can subscribe to our emails (where we always tell people our latest promotions), or you can refer your friends! (https://refer.studentuniverse.com) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
I loved how this website was able to book me multi-flight travel without me having to bounce back and forth button airlines trying to find the cheapest flight. It found the best prices and gave me a large number of options. It was remarkably cheaper than the airline websites themselves and even cheaper than some of the airline deal finders. Overall I am a big fan of Student Universe and I hope to use it again in the future.
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
Easy to use and saves money. Highly recommended to any students
This fare came up from my search on fly-scanner.com and was very easy to book. I received confirmation right away. The price quoted was the price that was charged.
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You are very welcome! Our customer service team is available 24/7 and we are more happy to provide any assistance!